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Enjoy 100 Bonus Points on Meal Deal FAQs
Enjoy 100 Bonus Points on Meal Deal FAQs
Q. What is the ‘Enjoy 100 Bonus Points on Meal Deal’ promotion?
A. For the promotional window (between 23rd April 2026 and 20th May 2026), Shell GO+ Rewards members will receive 100 points in total when buying a qualifying meal deal at participating Shell service stations during the promotion period. E.g. When you buy one meal deal, you will receive 100 points. When you buy two meal deals you will receive 200 points and so on until you reach the maximum points cap.
Q. When is the promotion?
A. Promotion will run from 00:01 23rd April 2026 until 23:59 20th May 2026.
Q. Which sites are participating in the promotion?
A. A list of participating Shell service stations can be found here.
Q. What products are eligible in the promotion?
A. You need to purchase one main, one snack and one drink in the same transaction to qualify for a meal deal purchase.
Full list of eligible products that are included in meal deal can be found here.
Q. How many times can someone take advantage of the promotion?
A. The bonus points count toward your daily and monthly points limit. You can earn up to 700 points per day, and up to 21000 points per month.
Also, you can have as many as five (5) point-earning purchases per day. One checkout or payment is equivalent to one point-earning Purchase. If a point-earning purchase is refunded or exchanged with a non-Point earning purchase, points will also be removed accordingly.
Q. How does someone qualify to take part in the promotion?
A. To qualify for the promotion, members need to be a registered Shell UK GO+ Rewards member and swipe their app, card or key fob when purchasing meal deals at a participating service station during the promotional window.
Q. I’m not a GO+ Rewards member, but I’d like to get 100 points on meal deals. How do I join?
A. Please scan any of the GO+ Rewards QR Codes on our store materials today and download the Shell App and register.
Q. I have a Shell card, do I qualify for the discount when purchasing with my Shell card?
A. Yes, transactions using Shell Cards qualify for this offer.
Q. Where can I find the full terms and conditions?
A. You can find the full terms and conditions here.
Shell Energy
Shell Energy
Shell Energy Retail Limited in the UK is wholly owned and fully operated by Octopus Energy Limited. As of 1 December 2023, Shell Energy Retail Limited is no longer a part of the Shell Group of Companies.
For queries and complaints regarding your smart meter, billing, quote, etc. please contact Octopus Energy Limited:
Octopus Customer Services: Contact number: 0808 164 1088 Email address: hello@octopus.energy
Website: Customer support | Octopus Energy
Change Country
Change Country
You have reached Customer Services in the United Kingdom, where we handle concerns and requests from customers based in the UK. For your enquiry to be handled effectively, please reach out to the appropriate Customer Care Team by following this link: Contact us | Shell Global
Enjoy 100 Bonus Points on Screenwash FAQs
Enjoy 100 Bonus Points on Screenwash FAQs
Q. What is the ‘Enjoy 100 Bonus Points on Screenwash' promotion?
A. For the promotional window (between 4th March 2026 and 26th May 2026), Shell GO+ Rewards members will receive 100 points in total when buying a qualifying screenwash at participating Shell service stations during the promotion period. E.g. When you buy one screenwash, you will receive 100 points. When you buy two screenwashes you will receive 200 points and so on until you reach the maximum points cap.
Q. When is the promotion?
A. Promotion will run from 00:01 4th March 2026 until 23:59 26th May 2026.
Q. Which sites are participating in the promotion?
A. A list of participating Shell service stations can be found here.
Q. What products are eligible in the promotion?
A.
SHELL ALL SEASONS SCREENWASH 5LTR
SHELL RTU SCREENWASH ALL SEASONS 3L
SHELL ALL SEASON SCREENWASH POUCH 1LTR
Q. How many times can someone take advantage of the promotion?
A. The bonus points count toward your daily and monthly points limit. You can earn up to 700 points per day, and up to 21000 points per month.
Also, you can have as many as five (5) point-earning purchases per day. One checkout or payment is equivalent to one point-earning Purchase. If a point-earning purchase is refunded or exchanged with a non-Point earning purchase, points will also be removed accordingly.
Q. How does someone qualify to take part in the promotion?
A. To qualify for the promotion, members need to be a registered Shell UK GO+ Rewards member and swipe their app, card or key fob when purchasing screenwash at a participating service station during the promotional window.
Q. I’m not a GO+ Rewards member, but I’d like to get 100 points on screenwash. How do I join?
A. Please scan any of the GO+ Rewards QR Codes on our store materials today and download the Shell App and register.
Q. I have a Shell card, do I qualify for the discount when purchasing with my Shell card?
A. Yes, transactions using Shell Cards qualify for this offer.
Q. Where can I find the full terms and conditions?
A. You can find the full terms and conditions at here.
20% Off Co-op Branded Bread, Butter, Milk and Eggs FAQ’s
20% Off Co-op Branded Bread, Butter, Milk and Eggs FAQ’s
Q. What is the 20% off Co-op branded bread, butter, milk and eggs promotion?
A. For the promotional window (between 4th March 2026 until 23:59 26th May 2026), Shell GO+ Rewards members can receive 20% off any Co-op branded bread, butter, milk and eggs at participating Shell service stations that stock Co-op products.
Q. When is the promotion?
A. Promotion will run from 00:01 4th March 2026 until 23:59 26th May 2026.
Q. Which sites are participating in the promotion?
A. A list of participating Shell service stations that stock Co-op products can be found here.
Q. What products are eligible in the promotion?
A. The promotion include Co-op branded bread, butter, milk and eggs. Full product list can be found here.
Q. How does someone qualify to take part in the promotion?
A. To qualify for 20% off, members need to be a registered Shell UK GO+ Rewards member and swipe their app, card or key fob when purchasing any qualifying Co-op branded bread, butter, milk and eggs at a participating service station during the promotional window.
Q. I’m not a GO+ Rewards member, but I’d like to get 20% off my purchase on Co-op branded bread, butter, milk and eggs today. How do I join?
A. Please scan any of the GO+ Rewards QR Codes on our store materials today and download the Shell App and register.
Q. How many times can someone take advantage of the promotion?
- There is no restriction on how many times someone can use the promotion as long as it is during the promotional window.
Q. I have a Shell card, do I qualify for the discount when purchasing with my Shell card?
A. Unfortunately, transactions using Shell Cards do not qualify for this offer. Members can receive the 20% off only when a personal method of purchase is used.
Q. Where can I find the full terms and conditions?
A. You can find the full terms and conditions at www.shell.co.uk/essential.
Enjoy 100 Bonus Points on Waitrose Branded Ready Meals & Chilled Pizzas FAQs
Enjoy 100 Bonus Points on Waitrose Branded Ready Meals & Chilled Pizzas FAQs
Q. What is the ‘Enjoy 100 Bonus Points on Waitrose Branded Ready Meals & Chilled Pizzas promotion?
A. For the promotional window (between 5th March 2026 and 20th May 2026), Shell GO+ Rewards members will 100 points instead of 1 point per £1 spent on qualifying Waitrose branded ready meals and chilled pizzas at participating Shell Little Waitrose service stations. E.g. When you buy one Waitrose branded ready meal, you will receive 100 points. When you buy two Waitrose branded ready meals you will receive 200 points and so on until you reach the maximum points cap.
Q. When is the promotion?
A. Promotion will run from 00:01 5th March 2026 until 23:59 20th May 2026.
Q. Which sites are participating in the promotion?
A. A list of participating Shell Little Waitrose service stations can be found here.
Q. What products are eligible in the promotion?
A. Eligible products can be found here.
Q. How many times can someone take advantage of the promotion?
A. The bonus points count toward your daily and monthly points limit. You can earn up to 700 points per day, and up to 21000 points per month.
Also, you can have as many as five (5) point-earning purchases per day. One checkout or payment is equivalent to one point-earning Purchase. If a point-earning purchase is refunded or exchanged with a non-Point earning purchase, points will also be removed accordingly.
Q. How does someone qualify to take part in the promotion?
A. To qualify for the promotion, members need to be a registered Shell UK GO+ Rewards member and swipe their app, card or key fob when purchasing meal deals at a participating service station during the promotional window.
Q. I’m not a GO+ Rewards member, but I’d like to get 100 points on Waitrose branded ready meals and chilled pizzas. How do I join?
A. Please scan any of the GO+ Rewards QR Codes on our store materials today and download the Shell App and register.
Q. I have a Shell card, do I qualify for the discount when purchasing with my Shell card?
A. Yes, transactions using Shell Cards do qualify for this offer.
Q. Where can I find the full terms and conditions?
A. You can find the full terms and conditions at www.shell.co.uk/readymealandchilledpizza.
20% Off Waitrose Branded Bread, Butter, Milk and Eggs FAQ’s
20% Off Waitrose Branded Bread, Butter, Milk and Eggs FAQ’s
Q. What is the 20% off Waitrose branded bread, butter, milk and eggs promotion?
A. For the promotional window (between 5th March 2026 and 20th May 2026), Shell GO+ Rewards members can receive 20% off any Waitrose branded bread, butter, milk and eggs at participating Shell Little Waitrose service stations.
Q. When is the promotion?
A. Promotion will run from 00:01 5th March 2026, until 23:59 20th May 2026.
Q. Which sites are participating in the promotion?
A. A list of participating Shell Little Waitrose service stations can be found here.
Q. What products are eligible in the promotion?
A. The promotion includes Waitrose branded bread, butter, milk and eggs. Full product list can be found here.
Q. How does someone qualify to take part in the promotion?
A. To qualify for 20% off, members need to be a registered Shell UK GO+ Rewards member and swipe their app, card or key fob when purchasing any qualifying Waitrose branded bread, butter, milk and eggs at a participating Shell Little Waitrose service stations during the promotional window.
Q. I’m not a GO+ Rewards member, but I’d like to get 20% off my purchase on Waitrose branded bread, butter, milk and eggs today. How do I join?
A. Please scan any of the GO+ Rewards QR Codes on our store materials today and download the Shell App and register.
Q. How many times can someone take advantage of the promotion?
- There is no restriction on how many times someone can use the promotion as long as it is during the promotional window.
Q. I have a Shell card, do I qualify for the discount when purchasing with my Shell card?
A. Unfortunately, transactions using Shell Cards do not qualify for this offer. Members can receive the 20% off only when a personal method of purchase is used.
Q. Where can I find the full terms and conditions?
A. You can find the full terms and conditions at www.shell.co.uk/essential.
Enjoy 100 Bonus Points on Co-op Branded Ready Meals & Chilled Pizzas FAQs
Enjoy 100 Bonus Points on Co-op Branded Ready Meals & Chilled Pizzas FAQs
Q. What is the ‘Enjoy 100 Bonus Points on Co-op Branded Ready Meals & Chilled Pizzas promotion?
A. For the promotional window (between 4th March 2026 and 26th May 2026), Shell GO+ Rewards members will 100 points in total when buying a qualifying Co-op branded ready meal or chilled pizza at participating Shell service stations that stock Co-op products. E.g. When you buy one Co-op branded ready meal, you will receive 100 points. When you buy two Co-op branded ready meals you will receive 200 points and so on until you reach the maximum points cap.
Q. When is the promotion?
A. Promotion will run from 00:01 4th March 2026 until 23:59 26th May 2026.
Q. Which sites are participating in the promotion?
A. A list of participating Shell service stations that stock Co-op products can be found here.
Q. What products are eligible in the promotion?
A. Eligible products can be found here.
Q. How many times can someone take advantage of the promotion?
A. The bonus points count toward your daily and monthly points limit. You can earn up to 700 points per day, and up to 21000 points per month.
Also, you can have as many as five (5) point-earning purchases per day. One checkout or payment is equivalent to one point-earning Purchase. If a point-earning purchase is refunded or exchanged with a non-Point earning purchase, points will also be removed accordingly.
Q. How does someone qualify to take part in the promotion?
A. To qualify for the promotion, members need to be a registered Shell UK GO+ Rewards member and swipe their app, card or key fob when purchasing meal deals at a participating service station during the promotional window.
Q. I’m not a GO+ Rewards member, but I’d like to get 100 points on Co-op branded ready meals and chilled pizzas. How do I join?
A. Please scan any of the GO+ Rewards QR Codes on our store materials today and download the Shell App and register.
Q. I have a Shell card, do I qualify for the discount when purchasing with my Shell card?
A. Yes, transactions using Shell Cards qualify for this offer.
Q. Where can I find the full terms and conditions?
A. You can find the full terms and conditions at www.shell.co.uk/readymealandchilledpizza.
I am unable to activate my Shell Recharge charge card.
I am unable to activate my Shell Recharge charge card.
First, check if your card has already been activated:
1. Open the Shell App
2. Go to the “More” menu.
3. Tap "Shell Recharge Cards” to view your card status.
If your card hasn’t been activated and you’re still experiencing issues, simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant. If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Alternatively, click here to submit your Shell Recharge enquiry or click here to access Shell Recharge FAQs.
contact our Customer Service team using our live chat functionality available at Contact us | About Shell UK
Pay with points FAQs
Pay with points FAQs
1. What is Pay with points?
Pay with points is another great way we are helping Shell GO+ Rewards members save money. Members can redeem their points against their transactions at till.
2. How do I Pay with points?
You simply scan your Shell App, card or key fob and inform the Customer Service Champion that you’d like to pay with points. Your points will be redeemed against your transactions at till.
3. What can I use Pay with points for?
Pay with points can be redeemed against fuel (not applicable for Shell Recharge) and/or selected in-store products purchases.
4. I tried paying with less than 200 points and it didn’t work?
The minimum amount of points that can be redeemed in any single transaction is 200. The redemption value is equal to £1.
5. I’m a new member of Shell GO+ Rewards, when I can start using Pay with points?
You can start redeeming points only once you have earned 25 points by making purchases of fuel, Shell Recharge and/or selected in-store purchase, excluding bonus points.
6. I tried paying with an uneven number of points, why didn’t this work?
Members can only redeem an even number of points in any transactions. E.g. 246 points. If an uneven number of points is selected, then it will be rounded down to the closest even number.
7. Can I Pay with points when using Pay at Pump?
Yes, in a transaction when you pay with your personal method of payment.
8. Can I Pay with points with my Shell GO+ Rewards card or key fob?
Yes, you can. Please remember to scan and let the Customer Service Champion know you’d like to pay with points. It is easier to track your ongoing points balance if you download the Shell App and log into your Shell GO+ Rewards account.
9. Do I need to pay for the full value of the transaction when using my points, or can it be a partial payment?
You can redeem your points for any amount up to and including the full value of the transaction, however the minimum amount of points that can be redeemed in any single transaction is 200.
10. Can I use Pay with points at all Shell service stations?
Yes, you can pay with points at all Shell service stations in the United Kingdom subject to Shell GO+ rewards terms & condition.
11. If I purchased a product using points and then request a refund, will my points be returned to my account?
No, points used for redemption cannot be returned to your account. Products purchased using points can only be exchanged for good(s) of an equal value, subject to Shell GO+ rewards terms & condition.
12. Can I redeem points and not be a member of Shell GO+ Rewards?
No, you need to be a member of Shell GO+ Rewards in order to redeem points on fuel and/or selected in-store products purchases.
13. Is there a maximum number of points I can redeem?
Yes, you can redeem up to 5,000 points per day.
14. Can I redeem points when using my Shell Fleet & CRT cards for payments?
No, you may not redeem points when paying with Fleet or CRT cards.
15. Can I redeem points in transactions which include special discounts/offers and/or earning of stamps?
Yes, you can redeem points in transactions which have had offers, discounts or stamps applied to it.
16. I tried redeeming my points in a transaction and it didn’t work. What should I do next?
Customers can connect to the Customer Service Centre by selecting in their Shell App:
"More" then "Help Centre", followed by ''Chat" to discuss the issue. Customer can make use of the chat option with live agents between the hours of 8 am to 4.45 pm UK time.
17. Can I pay with points at all Shell service stations?
You can pay with your points at most Shell service stations, however you currently can’t pay with points at the following Shell service stations:
- Threeways Garage
- Tollgate Service Station
- Ramper Service Station
- Queensway Service Station
- Sandwell Service Station
- Hales Service Station
- Watermill Service Station
- Victoria Service Staion
- Fossoway Garage
- Rowborough Filling Station
- Marsland Service Station
- Victoria Service Staion
- Fossoway Garage
- Watermill Service Station
- Marsland Service Station
- Queensway Service Station
- Hales Service Station
What is a Shell Recharge Subscription?
What is a Shell Recharge Subscription?
An EV subscription is a flexible way for Shell GO+ Rewards members to save on EV charging. With no long-term commitment, you can subscribe, cancel, or renew at any time—making it easier and more affordable to drive electric.
For just £9.99 per month, enjoy exclusive benefits designed to make your EV charging experience even more rewarding. 30% off standard app pricing per kWh of EV charging (up to 1,000 kWh/month).*
*T&Cs apply, visit www.shell.co.uk/shellgoplustc. Participating Shell service stations and Shell Recharge branded forecourts and destination partners: Waitrose, Aldi, Roadchef. Shell Recharge On Street is excluded. New members will receive £2.50 worth of points when joining and opting into marketing communications
How many points can I earn for a charging session?
How many points can I earn for a charging session?
- Shell Recharge forecourts
- Shell Recharge branded destination sites (e.g. Waitrose, Aldi, Roadchef)
Please note:
• Roaming and on-street chargers are not eligible for points.
• Points will appear in your balance on the Shell App home screen.
• You can earn points on up to 5 charging sessions per day and 45 per month.
• Points are valid for 2 years from the date they appear in your account.
How do I use the Shell App to recharge my EV car?
How do I use the Shell App to recharge my EV car?
What EV features are available in Shell App?
What EV features are available in Shell App?
How can I get help and support using Shell Recharge?
How can I get help and support using Shell Recharge?
FAQs: https://shellrecharge.com/en-gb/support
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Shell Recharge Enquiry Form: Click Here
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support
I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
How can I change my vehicle preference?
How can I change my vehicle preference?
How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
After registering and logging in, I was asked to select my vehicle type: Fuel or Electric. Why is this information required?
After registering and logging in, I was asked to select my vehicle type: Fuel or Electric. Why is this information required?
Do Shell Recharge charge blocking fees?
Do Shell Recharge charge blocking fees?
Blocking fees are not charged on Shell Recharge branded charge points. However, some locations may enforce a maximum stay limit (e.g. one hour), and exceeding this may result in a parking fine.
Additionally, blocking fees may apply when using charge points operated by Shell Recharge’s third party roaming partners, such as Source London. These fees are intended to encourage fair use and ensure availability for all EV drivers. You can check specific fee details in the Shell App.
How much does it cost to charge at Shell Recharge?
How much does it cost to charge at Shell Recharge?
For our latest prices, please check the Shell App or visit Public charging with Shell Recharge | Shell UK
What is a pre-authorisation fee?
What is a pre-authorisation fee?
A pre-authorisation is a temporary hold placed on your credit or debit card to confirm it’s valid and has enough funds to start your EV charging session. If you have mobile banking, you may see this amount pop up. When you finish charging, we tell your bank the real amount you spent, they deduct it, and arrange to unreserve the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with.
Note: For EV charging via the Shell App, the pre-authorisation amount is £55.
Am I limited to how much I can charge since the Shell App pre-authorizes my EV charging session?
Am I limited to how much I can charge since the Shell App pre-authorizes my EV charging session?
No, there’s no limit on how much you can charge. The pre-authorisation simply enables the session to start. If your final charging cost exceeds the pre-authorised amount, the difference will be automatically adjusted and charged to your payment method.
Are there any additional costs involved in paying with a credit card?
Are there any additional costs involved in paying with a credit card?
No — there are no additional costs when you pay for EV charging using a credit or debit card through the Shell App or with your Shell Recharge card.
Can I use the same debit or credit card to pay for both fuel and EV charging?
Can I use the same debit or credit card to pay for both fuel and EV charging?
Yes — you can use the same debit or credit card for both fuel and EV charging. However, you’ll need to add the payment method separately for each service.
To do this:
1. Open the Shell App
2. Go to the ‘More’ menu
3. Tap ‘Payment Methods’
4. Add your card details for fuel and EV charging as needed
If you add a new payment method for EV charging, make sure to link it to your active Shell Recharge card:
1. Go to ‘More’ > ‘Shell Recharge Cards’
2. Select your card
3. Tap ‘Payment Method’
4. Choose your new payment method
How can I change my payment method?
How can I change my payment method?
1. Open the Shell App
2. Go to the ‘More’ menu
3. Tap ‘Shell Recharge Cards’
4. Select the card you want to update
5. Tap ‘Payment Method’
6. Choose ‘Add Payment Method’ and follow the prompts
Your new payment method will be saved and used for future charging sessions.
How do I set up my credit or debit card to pay for my charging costs?
How do I set up my credit or debit card to pay for my charging costs?
There are two easy ways to activate and pay for your charging:
1. Via the Shell App – You can set up your preferred payment method during the initial registration or later through your profile settings. Once set up, you can use the app to activate and pay for your charging sessions.
2. Using a Shell Recharge Card – If you prefer a backup option that doesn’t rely on your phone or a wireless connection, you can order a Shell Recharge Card. This card can also be linked to your payment method for seamless use.
When you order your Shell Recharge card through the Shell App, you’ll be prompted to add your payment method during the ordering process. This means that once your card arrives and is activated, you’re all set — no need to enter payment details again. You can start charging your EV right away.
When you add a payment method, you’ll be asked to enter:
• Your billing address
• Your card’s CVV (security code)
• Complete a 3D Secure (3DS) verification – this will prompt a £0 transaction. This is a standard verification step to ensure your card is valid. It’s expected and does not result in any charge.
How many points can I earn for a charging session?
How many points can I earn for a charging session?
As a registered Shell GO+ Rewards member, you’ll earn 1 point for every 1 kWh charged at:
- Shell Recharge forecourts
- Shell Recharge branded destination sites (e.g. Waitrose, Aldi, Roadchef)
Please note:
• Roaming and on-street chargers are not eligible for points.
• Points will appear in your balance on the Shell App home screen.
• You can earn points on up to 5 charging sessions per day and 45 per month.
• Points are valid for 2 years from the date they appear in your account.
• It can take up to 24 hours for charging data records to be processed which may mean that your loyalty points will also take up to 24 hours to be awarded.
How can I earn points on my Shell Recharge charging sessions in the Shell App ?
How can I earn points on my Shell Recharge charging sessions in the Shell App ?
All Shell GO+ Rewards members – including those using Shell Recharge Fleet Solutions cards - can earn points at Shell Recharge branded charge posts*
To earn points:
• Use your Shell Recharge charge card when charging — either by tapping the card or using the digital token in the Shell App.
• Your charge card is automatically linked to your Shell GO+ Rewards account, so your EV charging activity is rewarded with points.
It’s that simple — just charge and earn!
It can take up to 24 hours for charging data records to be processed which may mean that your loyalty points will also take up to 24 hours to be awarded. *Shell Recharge On Street is excluded
I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
The 200 bonus points are awarded when you first join and agree to receive marketing communications. Please allow up to 48 hours for the points to appear in your account.
If the points haven’t been added after that time, please contact our Customer Service team via CHAT.
How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
Download the Shell App and register as a new customer, or sign in using the same login details you previously used for the Shell Recharge App. During setup, you’ll be asked what type of vehicle you drive; simply select electric (EV). It’s important to order and activate your charge card right away, as this links your EV charging activity to your Shell GO+ Rewards account and you’ll be able to start earning rewards straight away.
As a welcome, you’ll receive 300 points. Plus, if you opt into communications, you’ll get an extra 200 points after registering - and stay up to date with the latest offers and rewards.
I am unable to see my invoices
I am unable to see my invoices
Invoices are usually generated instantly and can be accessed in two places:
• In the Shell App under ‘More’ > ‘Transactions’
• In your email inbox linked to your Shell GO+ Rewards account
If you still can’t find your invoice, please check your spam or junk folder. If the issue continues, feel free to contact our Customer Service team using our live chat functionality available at Contact us | About Shell UK
Where can I view my EV charge transactions and invoices?
Where can I view my EV charge transactions and invoices?
To view your EV charging transactions and invoices:
1. Open the Shell App
2. Go to the ‘More’ menu
3. Tap ‘Transactions’
Here, you’ll find a full history of your EV charging sessions, along with any related invoices.
I've lost my Shell Recharge charge card, how do I block it?
I've lost my Shell Recharge charge card, how do I block it?
If you’ve lost your card, you can block it directly in the Shell App:
1. Open the Shell App
2. Go to the ‘More’ menu
3. Tap ‘Shell Recharge Cards’
4. Select the card you want to block
5. Tap ‘Report an issue’
6. Choose ‘Block card’
Once blocked, you can order a replacement card in the same section of the Shell App.
How do I unblock my Shell Recharge charge card?
How do I unblock my Shell Recharge charge card?
You can’t unblock your card through the Shell App. To resolve this, please contact our Customer Service team using our live chat or Webform.
Customer Service Center:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via UK Shell Recharge
I am unable to activate my Shell Recharge charge card.
I am unable to activate my Shell Recharge charge card.
First, check if your card has already been activated:
1. Open the Shell App
2. Go to the “More” menu.
3. Tap "Shell Recharge Cards” to view your card status.
If your card hasn’t been activated and you’re still experiencing issues, simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant. If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Alternatively, click here to submit your Shell Recharge enquiry or click here to access Shell Recharge FAQs.
contact our Customer Service team using our live chat functionality available at Contact us | About Shell UK
How do I activate my Shell Recharge charge card?
How do I activate my Shell Recharge charge card?
Once your card arrives (usually within 5 working days), follow these steps in the Shell App to activate it: Open the Shell App.
1. Go to the “More” menu.
2. Tap “Shell Recharge Cards”.
3. Select “Order or Activate a Card”.
4. Tap “Activate Card”.
5. Enter your card number.
6. Add your payment method.
7. Tap “Activate Card” to complete the process.
You may be asked to complete 3DS verification when activating your charge card, which will prompt a £0 transaction. This final step ensures your card is still valid and secure before linking it to your Shell account.
When will I receive my Shell Recharge Card ?
When will I receive my Shell Recharge Card ?
Once you’ve registered your account and placed your order, we’ll post your Shell Recharge charge card to the address you provided. Most new members receive their card within 5 working days.
How do I cancel the Shell Recharge charge card I have ordered?
How do I cancel the Shell Recharge charge card I have ordered?
If your are experiencing issues with cancelling your charge card, simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant. If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Alternatively, click here to submit your Shell Recharge enquiry or click here to access Shell Recharge FAQs.
Can I order multiple Shell Recharge cards from the Shell App?
Can I order multiple Shell Recharge cards from the Shell App?
No, the Shell App currently allows you to order only one Shell Recharge RFID card per account. This helps ensure that each card is uniquely linked to your account for secure and accurate charging and billing.
How do I order my Shell Recharge charge card?
How do I order my Shell Recharge charge card?
- Ordering your Shell Recharge charge card is simple and can be done in the Shell App. Just follow these steps:
1. Open the Shell App.
2. Go to the “More” menu.
3. Tap “Shell Recharge Cards”.
4. Select “Order or Activate a Card”.
5. Choose “Order a New Card”.
6. Select your card type.
7. Enter your payment details.
8. Add your billing address.
9. Choose your delivery address.
10. Tap “Place Order”.
You may be asked to complete 3DS verification when ordering your charge card, which will prompt a £0 transaction. This is part of the charge card ordering process and helps verify your card again. While the charge card is free, this step can appear as if you're being charged - rest assured, you are not.
Your card will be delivered within 5 working days. You can check the latest delivery status anytime in the ‘Shell Recharge Cards’ section of the Shell App.
In the meantime, you can begin charging straight away with the digital card that will be generated for you in the Shell App.
What is the Shell Recharge charge card?
What is the Shell Recharge charge card?
The Shell Recharge Card is an alternative to using the Shell App for starting, stopping and paying for your EV charging sessions.
You can order and activate the card through the Shell App - either during registration or later via your profile page. Once activated, the card links to your Shell Go+ Rewards account, so you’ll earn points every time you charge at Shell Recharge forecourts or destination locations (e.g. Waitrose, Aldi, Roadchef).
What do I need to do to start charging at a Shell Recharge site?
What do I need to do to start charging at a Shell Recharge site?
If you’re new to EV charging and have registered your Shell GO+ Rewards account and follow these steps:
1. Order and activate your Shell Recharge charge card.
2. Once activated, your card will be linked to your Shell GO+ Rewards account.
3. Start charging at any Shell Recharge forecourt or destination location (Waitrose, Aldi and Roadchef).
You don’t need to wait for the physical card to arrive to start charging; you can begin right away using the digital card that will be created for you in the Shell App.
Every time you charge using your Shell Recharge card, you’ll earn points automatically.
Does the Shell App provide cross-border roaming ?
Does the Shell App provide cross-border roaming ?
Not currently, however this is a feature planned for a future app release. We’re continuously adding new features and expanding coverage, so stay tuned for future updates.
How do I use the Shell App to recharge my EV car ?
How do I use the Shell App to recharge my EV car ?
To start charging your EV using the Shell App:
1. Activate your Shell Recharge charge card
2. Open the Shell App and go to ‘Station Locater’
3. Select your charging site and charger
4. Confirm the details and tap ‘Start Charge’
Safety First - Before charging, make sure your EV is:
• Parked properly
• All doors are closed
• The vehicle is powered off
What EV features are available in the Shell App ?
What EV features are available in the Shell App ?
We’ve integrated a range of EV features into the Shell App to make your electric driving experience smoother and more rewarding:
• Find nearby charging stations using the Station Locater.
• Order and activate a Shell Recharge (RFID) charge card.
• Charge and pay in-app with our new instant and secure payment feature.
• View all your transactions in one place - including EV charging, fuel and convenience retail purchases.
You’ll also earn points on every charge, which you can redeem for rewards like money off snacks and hot drinks, or partner e-gift cards.
And this is just the beginning - more EV features are on the way! To get the most out of the Shell App, make sure you have opted in to marketing communications !
How can I change my vehicle preference?
How can I change my vehicle preference?
To update your vehicle preferences in the Shell App:
1. Open the Shell App
2. Tap on the ‘More’ menu
3. Select ‘Account’
4. Tap ‘Vehicle Preferences’ to update your vehicle
You can also manage your preferences by logging into your Shell GO+ Rewards account on the web and updating your profile there.
After registering and logging in, I was asked to select my vehicle type: Fuel or Electric. Why is this information required?
After registering and logging in, I was asked to select my vehicle type: Fuel or Electric. Why is this information required?
We ask for your vehicle type to help personalise your app experience and tailor offers to suit your driving needs.
• Electric (EV): You’ll receive offers, rewards, and helpful content focused on EV charging and benefits.
• Electric (EV) and Fuel: You’ll get a mix of both fuel and EV-related offers and communications.
• Fuel: You’ll receive offers, rewards, and helpful content focused on fuel and benefits.
To make sure you don’t miss out, please ensure marketing communications are enabled in your app settings.
What connector types are available at Shell Recharge locations?
What connector types are available at Shell Recharge locations?
Shell Recharge locations typically offer connectors for Combined Charging System (CCS) and CHAdeMO, depending on the site. These are available across our fast, rapid, and ultra-rapid chargers. For safety reasons, only adaptors provided by the vehicle manufacturer are permitted. You can check the available connector types and charging speeds for each location in the Shell App under ‘Locations.’
How many chargers are provided per location ?
How many chargers are provided per location ?
The number of chargers varies by location. While you can’t reserve a charger in advance, the Shell App shows real-time connector availability at each site under ‘Locations.’
Shell service stations which stock Shell Bike Chain Lube (Subject to availability)
Shell service stations which stock Shell Bike Chain Lube (Subject to availability)
I have a charge point installed in my home or workplace, what does this mean for me?
I have a charge point installed in my home or workplace, what does this mean for me?
For the time being, nothing. Once the transaction is completed, 50five and SRS will begin the technical process of migrating the charge points to 50five's operations. Following the migration, 50five will operate and support the charge points.
Until then, SRS will continue to manage the charge points, and you can reach us through your usual channels for any operational issues or questions regarding the services. Together with 50five, we are committed to ensuring business continuity and minimizing disruption for our existing Home & Workplace customers. We will keep you proactively and properly informed as we progress with the transaction.
Shell Little Waitrose participating service stations
Shell Little Waitrose participating service stations
Shell Little Waitrose Tytherington
Shell Little Waitrose Ealing
Shell Recharge Waitrose Fulham
Shell Little Waitrose London Road
Shell Little Waitrose Stirling Corner
Shell Little Waitrose Burgh Heath
Shell Little Waitrose Hickstead
Shell Little Waitrose Liphook South
Shell Little Waitrose Liphook North
Shell Little Waitrose Markham Moor
Shell Little Waitrose Hop Oast
Shell Little Waitrose Bemerton
Shell Little Waitrose Maidenhead
Shell Little Waitrose Portway
Shell Little Waitrose East Field
Shell Little Waitrose Holywell
Shell Little Waitrose Burnt Common
Shell Little Waitrose Ching
Shell Little Waitrose Stone
Shell Little Waitrose Sidcup
Shell Little Waitrose Chiswell
Shell Little Waitrose Birchwood
Shell Little Waitrose Allestree
Shell Little Waitrose Titchfield
Shell Little Waitrose Fontwell
Shell Little Waitrose Bayswater
Shell Little Waitrose Caradon
Shell Little Waitrose Kingstonian
Shell Little Waitrose Cheltenham
Shell little Waitrose Buckland
Shell Little Waitrose Halfmoon
Shell Little Waitrose Flitwick
Shell Little Waitrose Hornsey Park Road
Shell Little Waitrose Petts Wood
Shell Little Waitrose Sandiway
Shell Little Waitrose Hazlemere
Shell Little Waitrose Bridgetown
Shell Little Waitrose Saxondale
Shell Little Waitrose Mill Hill
Shell Little Waitrose Hinchley Wood
Shell Little Waitrose Okehampton
Shell Little Waitrose Balsall Common
Shell Little Waitrose Clearview
Shell Little Waitrose St Johns
Shell Little Waitrose John Abbott
Shell Little Waitrose Fakenham
Shell Little Waitrose Woodbridge
Shell Little Waitrose Phoenix
Shell Little Waitrose Winnersh
Shell Little Waitrose Hinderton
Shell Little Waitrose Tothill
Shell Little Waitrose Lymington
Shell Little Waitrose Roehampton
Shell Little Waitrose Horley
Shell little Waitrose Windsor
Shell Little Waitrose Ottershaw
Shell Little Waitrose Oldbury
Shell Little Waitrose Headington
Shell Little Waitrose Blendon
Shell Little Waitrose Battersea
Shell Little Waitrose Tubs Hill
Shell Little Waitrose Bracknell
Shell Little Waitrose Muswell Hill
Shell Little Waitrose Holloway
Shell Little Waitrose Moorcroft
Shell Little Waitrose Sceptre
Shell Little Waitrose Thurcaston
Shell Little Waitrose Derby
Shell Little Waitrose Shoreham Airport
Shell Little Waitrose Hook
Shell Little Waitrose Blackdown
Shell Little Waitrose Ashford Manor
Shell Little Waitrose Thorley
Shell Little Waitrose Bowdon
Shell Little Waitrose Box Trees
Shell little Waitrose Brentwood
Shell Little Waitrose Denham
Shell Little Waitrose Ducklington
Shell Little Waitrose Cody
Shell Little Waitrose Fleet Road
Shell Little Waitrose Grovebury
Shell Little Waitrose Horsley
Shell Little Waitrose Ickenham
Shell Little Waitrose Kingston Hill
Shell little Waitrose Tollerton
Shell Little Waitrose Moulton
Shell Little Waitrose Broxbourne
Shell little Waitrose Folly Hill
Shell Little Waitrose Princes Risborough
Shell Little Waitrose Richmond
Shell Little Waitrose South Weald
Shell Little Waitrose Stoughton
Shell Little Waitrose Sutton
Shell Little Waitrose Ternhill
Shell Little Waitrose Welwyn Garden
Shell Little Waitrose Wheatsheaf
Shell Little Waitrose Sawbridgeworth
Shell Little Waitrose Whyteleafe
Shell Little Waitrose Newark
Shell Little Waitrose Stock Road
Shell Little Waitrose Pilgrims Way
Shell Little Waitrose Birdham
Shell Little Waitrose Eastleigh
Shell Little Waitrose Barton Mills
Shell Little Waitrose Chelmsford
Shell Little Waitrose Huntingdon
Shell Little Waitrose Sutton Elms
Participating Shell service stations
Participating Shell service stations
| Shell Horsforth | Broadway Ring Road | Horsforth | Leeds | West Yorkshire | LS18 4DF |
| Shell Sale | Cross Street | Sale | Lancashire | M33 7JR | |
| Shell Little Waitrose Tytherington | Manchester Road | Tytherington | Macclesfield | Cheshire | SK10 2JP |
| Shell Northfield | 1020 Bristol Road South | Northfield | Birmingham | West Midlands | B31 2QU |
| Shell Little Waitrose London Road | London Road | Lichfield | Staffordshire | WS14 9EQ | |
| Shell Oak Lane | Richmond Road | Twickenham | Middlesex | TW1 3AB | |
| Shell Stacey Bushes | H3 Monks Way | Stacey Bushes | Milton Keynes | Buckinghamshire | MK12 6HU |
| Shell Bowmac | 19-21 Glasgow Road | Edinburgh | Lothian | EH12 8HW | |
| Shell Little Waitrose Huntingdon | Stukeley Road | Huntingdon | Cambridgeshire | PE29 6HG | |
| Shell Southwark Park | 297-309 Southwark Park | Southwark | London | London | SE16 2JN |
| Shell Upminster | 168-170 St Mary's Lane | Upminster | Essex | RM14 3BS | |
| Shell Little Waitrose Hickstead | A23, Jobs Lane | Hickstead | Haywards Heath | West Sussex | RH17 5NZ |
| Shell Croxley Green | 185-187 Watford Road | Croxley Green | Rickmansworth | Hertfordshire | WD3 3ED |
| Shell South Norwood | 123-127 Portland Road | South Norwood | London | London | SE25 4UX |
| Shell Fratton | Goldsmith Avenue | Portsmouth | Southsea | Hampshire | PO4 8BH |
| Shell Winnall | Easton Lane | Winnall | Winchester | Hampshire | SO23 7SL |
| Shell Little Waitrose Bemerton | 133 Wilton Road | Salisbury | Wiltshire | SP2 7JB | |
| Shell Addington | Kent Gateway | Lodge Hill | Croydon | Surrey | CR0 5AR |
| Shell Leadenhall | Grafton Street | Leadenhall | Milton Keynes | Buckinghamshire | MK6 5LY |
| Shell Little Waitrose Maidenhead | 237 Bath Road | Taplow | Maidenhead | Berkshire | SL6 0AP |
| Shell Pied Piper | Winchester Road | Basingstoke | Hampshire | RG22 6HT | |
| Shell Sanderstead | 81 Limpsfield Road | Sanderstead | Surrey | CR2 9LE | |
| Shell Corrida | Station Road | Stechford | Birmingham | West Midlands | B33 9AX |
| Shell Little Waitrose East Field | Rustington Bypass | Rustington | Littlehampton | West Sussex | BN17 6LE |
| Shell Congleton | Clayton By Pass | Congleton | Cheshire | CW12 1LR | |
| Shell Whichers Gate | Rowlands Castle | Havant | Hampshire | PO9 6BB | |
| Shell Co-Op Maybury | 166 Glasgow Road | Edinburgh | Lothian | EH12 8LS | |
| Shell Hospital Bridge | Staines Road | Twickenham | Middlesex | TW2 5JA | |
| Shell Rise Park | Eastern Avenue | Romford | Essex | RM1 4SJ | |
| Shell Chorleywood | Rickmansworth Road | Chorleywood | Hertfordshire | WD3 5SE | |
| Shell Hitchin | Bedford Road | Hitchin | Hertfordshire | SG5 2TY | |
| Shell Old Ford | 445-453 Wick Lane | Bow | London | London | E3 2TB |
| Shell Co-Op Park Royal | Royale Leisure Park | Kendall Avenue | Park Royal | London | W3 0PA |
| Shell Little Waitrose Ching | 53 Sewardstone Road | Chingford | London | London | E4 7PU |
| Shell Little Waitrose Stone | A34 | Walton | Stone | Staffordshire | ST15 0HH |
| Shell Co-Op Circle | Crewe Toll | Edinburgh | Lothian | EH4 2NT | |
| Shell Savoy | 262 York Road | Wandsworth | London | London | SW18 1TP |
| Shell Little Waitrose Chiswell | 551 Watford Road | St Albans | Hertfordshire | AL2 3EH | |
| Shell St Ninians | 40 Borestone Crescent | St Ninians | Stirling | Stirlingshire | FK7 9BH |
| Shell Solihull | Warwick Road | Solihull | West Midlands | B91 1BB | |
| Shell Chandlers Ford | 130 Winchester Road | Chandlers Ford | Eastleigh | Hampshire | SO53 2DS |
| Shell Little Waitrose Titchfield | 264 Southampton Road | Titchfield | Fareham | Hampshire | PO14 4BB |
| Shell Farlington | Eastern Road | Farlington | Portsmouth | Hampshire | PO6 1UW |
| Shell Gosforth | Great North Road | Gosforth | Newcastle-Upon-Tyne | Tyne & Wear | NE3 2DT |
| Shell Co-Op Dreghorn | 50 Dreghorn Link | City By Pass | Edinburgh | Lothian | EH13 9QR |
| Shell Little Waitrose Kingstonian | 164 Richmond Road | Kingston Upon Thames | Surrey | KT2 5HD | |
| Shell Knutsford | Toft Road | Knutsford | Cheshire | WA16 0PE | |
| Shell Fairmile | 270 Portsmouth Road | Cobham | Surrey | KT11 1HU | |
| Shell Little Waitrose Cheltenham | 352-356 Gloucester Road | Benhall | Cheltenham | Gloucestershire | GL51 7AY |
| Shell Hythe | Southampton Road | Hythe | Southampton | Hampshire | SO45 5DA |
| Shell Bere Regis | North Street | A 35 | Wareham | Dorset | BH20 7LA |
| Shell Roundabout | 744-748 Greenford Road | Greenford | Middlesex | UB6 8QQ | |
| Shell Kings Heath | 78 Alcester Road South | Kings Heath | Birmingham | West Midlands | B14 7PT |
| Shell Little Waitrose Hornsey Park Road | Chapel Cross Roads | Hornsey | London | London | N8 8JN |
| Shell Hillbrow | 96A Bromley Hill | Bromley | Kent | BR1 4JU | |
| Shell Oaklands Park | 1 Stansted Road | Bishops Stortford | Hertfordshire | CM23 2DR | |
| Shell Countess Wear | 399 Topsham Road | Countess Wear | Exeter | Devon | EX2 6HD |
| Shell Harborne | 295 Harborne Lane | Birmingham | West Midlands | B17 0NT | |
| Shell Pontefract | Bondgate | Pontefract | West Yorkshire | WF8 2JP | |
| Shell Camdean | Admiralty Road | Rosyth | Dunfermline | Fife | KY11 2BN |
| Shell Maghull | Northway | Northway | Maghull | Lancashire | L31 0BW |
| Shell Chester | Tarvin Road | Vicars Cross | Chester | Cheshire | CH3 5NJ |
| Shell Sextons | Coggeshall Road | Marks Tey | Colchester | Essex | CO6 1LT |
| Shell Yiewsley | 209 High Street | Yiewsley | West Drayton | Middlesex | UB7 7QP |
| Shell Wellingborough | Finedon Road | Wellingborough | Northamptonshire | NN8 4AL | |
| Shell Glen | Rouken Glen Road | Thorneliebank | Glasgow | Strathclyde | G46 7HT |
| Shell Co-Op Luton Airport | Eaton Green Road | Luton | Bedfordshire | LU2 9HD | |
| Shell Trafalgar | Tregolls Road | Truro | Cornwall | TR1 1PU | |
| Shell Darby's Corner | 13-17 Waterloo Road | Poole | Dorset | BH17 7JX | |
| Shell Hilton Park | Bury New Road | Prestwich | Manchester | Lancashire | M25 9WP |
| Shell Gayton | Chester Road | Gayton | Wirral | Merseyside | CH60 3RY |
| Shell Ollerton | Old Rufford Road | Ollerton | Ollerton Newark | Nottinghamshire | NG22 9DT |
| Shell Northampton | London Road | Wootton | Northampton | Northamptonshire | NN4 0JN |
| Shell Lincoln | Burton Road | Lincoln | Lincolnshire | LN1 3ND | |
| Shell Uttoxeter | New Road | Uttoxeter | Staffordshire | ST14 7DB | |
| Shell Little Waitrose Hinchley Wood | Kingston Bypass | Esher | Surrey | KT10 9TL | |
| Shell Westermains | 31 Glasgow Road | Kirkintilloch | Glasgow | Strathclyde | G66 1BG |
| Shell Penrith | Victoria Road | Penrith | Cumbria | CA11 8HU | |
| Shell Ossett | Wakefield Road | Ossett | West Yorkshire | WF5 9AD | |
| Shell Hove | 132-134 Old Shoreham Road | Hove | East Sussex | BN3 7BD | |
| Shell Little Waitrose Balsall Common | Kenilworth Road | Balsall Common | Coventry | West Midlands | CV7 7DN |
| Shell Fouroaks | Lichfield Road | Sutton Coldfield | West Midlands | B74 2XH | |
| Shell Little Waitrose Fakenham | Creak Road | Fakenham | Fakenham | Norfolk | NR21 9HT |
| Shell Forfar | Queenswell Road | Forfar | Angus | DD8 3JA | |
| Shell Timperley | 282 Manchester Road | Timperley | Cheshire | WA14 5NB | |
| Shell Nailsworth | Stroud Road | Nailsworth | Gloucestershire | GL6 0BE | |
| Shell Co-Op Lizzie Brice | Lizzie Brice's Roundabout | Livingston | West Lothian | EH54 6LN | |
| Shell Forth Road Servs | 1 Ferry Muir Gait | South Queensferry | West Lothian | EH30 9SF | |
| Shell Leith | 7 Seafield Road | Leith | Lothian | EH6 7LE | |
| Shell Erskine | Centreholm Roundabout | Erskine | Renfrewshire | PA8 6EY | |
| Shell Braidburn | 277 Comiston Road | Edinburgh | Lothian | EH10 6AP | |
| Shell Stirchley Services | Holmer Farm Road | Stirchley | Telford | Shropshire | TF3 1QU |
| Shell Hillington | Hillington Road | Glasgow | Strathclyde | G52 4BL | |
| Shell Little Waitrose Winnersh | Reading Road | Wokingham | Berkshire | RG41 1HB | |
| Shell Mersey View | Station Road | Ellesmere Port | Cheshire | CH65 4AX | |
| Shell Wellington | Wellington Road | Aberdeen | Aberdeenshire | AB12 3JX | |
| Shell Cocket Hat South | North Anderson Drive | Aberdeen | Aberdeenshire | AB15 5DB | |
| Shell Little Waitrose Lymington | 33 Milford Road | Pennington | Lymington | Hampshire | SO41 8DH |
| Shell Propeller | Inverurie Road | Aberdeen | Aberdeenshire | AB21 9BB | |
| Shell Redmoss | Wellington Road | Aberdeen | Aberdeenshire | AB12 3JG | |
| Shell Little Waitrose Oldbury | Westend Roundabout | Stonehouse | Stroud | Gloucestershire | GL10 3SJ |
| Shell Little Waitrose Blendon | 510 Blackfen Road | Sherwood Park Avenue | hi | Kent | DA15 9NT |
| Shell Co-Op Bellegrove | 147-173 Bellegrove Road | Welling | Kent | DA16 3QS | |
| Shell Little Waitrose Moorcroft | Chester Road | Streetly | Sutton Coldfield | West Midlands | B74 2HN |
| Shell Co-Op Buckskin | 374 Worting Road | Basingstoke | Hampshire | RG22 5DZ | |
| Shell Baldock | A1 Jct 10 | Baldock Road | Hertfordshire | SG7 5TR | |
| Shell Peterborough | A1(M) J17 | Oundle Road | Haddon | Peterborough | PE7 3UQ |
| Shell Cambridge | A14, Huntingdon Road | Boxworth | Cambridge | Cambridgeshire | CB23 4WU |
| Shell Channel Gateway | M20 Junction 11 | Saltwood | Hythe | Kent | CT21 4BL |
| Shell Little Waitrose Thurcaston | A46/A6 Trunk Road | Birstall | Leicester | LE4 3BT | |
| Shell Little Waitrose Derby | B5008 Etwall Road | Willington | Derbyshire | DE65 6DX | |
| Shell Darwen | Commercial Road | Blackburn with Darwen Services | Junction 4,m65 | Lancashire | BB3 0DB |
| Shell Cullompton | M5 JCT28 | Old Station Road | Cullompton | Devon | EX15 1NS |
| Shell Beaconsfield | Beaconsfield Services | Hedgerley Lane | Beaconsfield | HP9 2SE | |
| Shell Budgens Overmonnow | Cinderhill Street | 0 | Monmouth | Monmouthshire | NP25 5EZ |
| Shell Penhale | Kingsley Village | Fraddon | St Columb | Cornwall | TR9 6NA |
| Shell Gatwick North | Longbridge Way | Gatwick Airport | London | West Sussex | RH6 0NX |
| Shell Co-Op Farnborough | 326 Farnborough Road | Farnborough | Hampshire | GU14 8BD | |
| Shell Manor Way | Manor Way | Halesowen | West Midlands | B62 8RJ | |
| Shell Budgens Broadmead | 95 Newfoundland Road | St. Paul's Road | Bristol | Avon | BS2 9LU |
| Shell Co-Op Addlestone | Chertsey Road | Addlestone | Surrey | KT15 2ED | |
| Shell Little Waitrose Shoreham Airport | Brighton Road | Shoreham-By-Sea | West Sussex | BN43 5LD | |
| Shell Little Waitrose Blackdown | Maresfield Bypass | Uckfield | East Sussex | TN22 5EP | |
| Shell Little Waitrose Ashford Manor | 102 Fordbridge Road | Ashford | Surrey | TW15 3RX | |
| Shell Budgens Aston Clinton | 62-64 Aylesbury Road | Aston Clinton | Aylesbury | Buckinghamshire | HP22 5AH |
| Shell Awsworth | Gin Close Way | Awsworth | Nottingham | Nottinghamshire | NG16 2TA |
| Shell Co-Op Barton Seagrave | 151 Barton Road | Barton Seagrave | Kettering | Northamptonshire | NN15 6RT |
| Shell Needham Market | Norwich Road | Coddenham | Ipswich | Suffolk | IP6 8LP |
| Shell Beckenham | 128-136 Beckenham Road | Beckenham | Greater London | BR3 4RH | |
| Shell Loughborough | 53 Belton Road | Loughborough | Leicestershire | LE11 1LW | |
| Shell Birchley Island | Churchbridge | Oldbury | Sandwell | B69 2BD | |
| Shell Wolverhampton | Birmingham Road | Blakenhall | Wolverhampton | Wolverhampton | WV2 3LH |
| Shell Little Waitrose Thorley | London Road | Bishops Stortford | Hertfordshire | CM23 3LA | |
| Shell Co-Op Boship | Boship Roundabout | Lower Dicker | Hailsham | East Sussex | BN27 4DP |
| Shell Bourne End | A41 Service Area | Bourne End | Berkhamsted | Hertfordshire | HP1 2SB |
| Shell Little Waitrose Bowdon | Dunham Road | Bowdon | Altrincham | Trafford | WA14 4SN |
| Shell Little Waitrose Box Trees | Stratford Road | Hockley Heath | Solihull | Solihull | B94 6NS |
| Shell little Waitrose Brentwood | 146-148 Warley Hill | Warley | Brentwood | Essex | CM14 5HE |
| Shell Co-Op Romney Marsh | Brenzett Road | Brenzett | Romney Marsh | Kent | TN29 9TZ |
| Shell Brundall | Yarmouth Road | Witton | Norwich | Norfolk | NR13 5AR |
| Shell Co-Op Broughton | Childs Way | Broughton | Milton Keynes | Milton Keynes | MK10 9AB |
| Shell Buckhurst Hill | 18-22 High Road | Buckhurst Hill | Essex | IG9 5HP | |
| Shell Co-Op Bullsmoor | 233 Bullsmoor Lane | Bullsmoor | Enfield | Greater London | EN1 4SB |
| Shell Burnham Road | Burnham Road | Dartford | Kent | DA1 5BN | |
| Shell Canklow Bridge | Bawtry Road | Canklow Roundabout | Rotherham | Rotherham | S60 5ND |
| Shell Carlisle Street | Carlisle Street | Grimesthorpe | Sheffield | Sheffield | S4 7LJ |
| Shell Co-Op Medway | Dock Road | Chatham | Medway | ME4 4SU | |
| Shell Chesham | Vale Road | Chesham | Buckinghamshire | HP5 2AU | |
| Shell Co-op Coalville | 250 Bardon Road | Bardon | Coalville | Leicestershire | LE67 4BL |
| Shell Cowley | 44-48 Garsington Road | Cowley | Oxford | Oxfordshire | OX4 2LG |
| Shell Co-Op Berkhamsted | 345 High Street | Berkhamsted | Hertfordshire | HP4 1AL | |
| Shell Dagenham | Wood Lane | Dagenham | Greater London | RM10 7RP | |
| Shell Moorside | East Lancashire Road | Swinton | Manchester | Salford | M27 0AA |
| Shell Little Waitrose Denham | North Orbital Road | Denham | Uxbridge | Greater London | UB9 5EU |
| Shell Little Waitrose Ducklington | Ducklington Lane | Ducklington | Witney | Oxfordshire | OX28 4TT |
| Shell Worksop | St Annes Drive | Worksop | Nottinghamshire | S80 3QD | |
| Shell Edge Lane | Edge Lane | Liverpool | Liverpool | L7 9LD | |
| Shell Little Waitrose Cody | 22 Farnborough Road | Farnborough | Hampshire | GU14 6AY | |
| Shell Little Waitrose Fleet Road | 171 Cove Road | Fleet | Hampshire | GU51 2SH | |
| Shell Godmanchester | Legion Way | Godmanchester | Huntingdon | Cambridgeshire | PE29 2XH |
| Shell Co-Op Gold Street | Gold Street | Wellingborough | Northamptonshire | NN8 4QY | |
| Shell Birmingham Road | 333 Birmingham Road | Great Barr | Birmingham | Sandwell | B43 7AP |
| Shell Co-Op Webb Ellis | 89 Hillmorton Road | Rugby | Warwickshire | CV22 5AG | |
| Shell Little Waitrose Grovebury | Billington Road | Billington | Leighton Buzzard | Bedfordshire | LU7 9HH |
| Shell Thornaby Wood | Thornaby Road | Ingleby Barwick | Stockton-On-Tees | Stockton | TS17 0JJ |
| Shell Little Waitrose Horsley | Guildford Road | East Horsley | Surrey | KT24 6TA | |
| Shell Hungerford | 1 Bath Road | Eddington | Hungerford | West Berkshire | RG17 0HD |
| Shell Little Waitrose Ickenham | 55 High Road | Ickenham | Uxbridge | Greater London | UB10 8LF |
| Shell Co-Op Dover | Jubilee Way/A2 | Guston | Dover | Kent | CT15 5FA |
| Shell Co-Op Kislingbury | Weedon Road | Kislingbury | Northampton | Northamptonshire | NN7 4DE |
| Shell little Waitrose Tollerton | 94 Melton Road | Tollerton | Nottingham | Nottinghamshire | NG12 4EN |
| Shell Larkshall Road | 470 Larkshall Road | Chingford | London | Greater London | E4 9HH |
| Shell Narborough Road | 153 Narborough Road | Leicester | Leicester | LE3 0PD | |
| Shell Marston Mortaine | Beancroft Road | Marston Moreteyne | Bedford | Bedfordshire | MK43 0PZ |
| Shell South Merton | 262 Martin Way | Morden | Greater London | SM4 4AW | |
| Shell Urmston | 42 Stretford Road | Urmston | Manchester | Trafford | M41 9LS |
| Shell Milton Keynes South | Watling Street | Little Brickhill | Milton Keynes | Milton Keynes | MK17 9NE |
| Shell Little Waitrose Moulton | Park View | Moulton | Northampton | Northamptonshire | NN3 7TP |
| Shell Buckingham | London Road | Buckingham | Buckinghamshire | MK18 1SH | |
| Shell little Waitrose Folly Hill | Odiham Road | Upper Hale | Farnham | Surrey | GU10 5AB |
| Shell Oxted | Church Lane | Oxted | Surrey | RH8 9NB | |
| Shell Topcliffe | Portsmouth Road | Peasmarsh | Guildford | Surrey | GU3 1NA |
| Shell Heathrow | 400 Colnbrook Bypass | Longford | West Drayton | Greater London | UB7 0HB |
| Shell Budgens Martin's Way | Bradman Way | Pingreen | Stevenage | Hertfordshire | SG1 5RE |
| Shell Co-Op Rochester | Maidstone Road | Rochester | Medway | ME1 3LT | |
| Shell Co-op Rooley Lane | Rooley Lane | Stargate | Bradford | Bradford | BD5 8JR |
| Shell Northolt | 300 West End Road | South Ruislip | Ruislip | Greater London | HA4 6QQ |
| Shell Shaw Cross | Leeds Road | Shaw Cross | Dewsbury | Kirklees | WF12 7HP |
| Shell Sherwood Rise | Sherwood Rise | Nottingham | Nottingham | NG7 6JN | |
| Shell Sittingbourne | London Road | Sittingbourne | Kent | ME10 1NL | |
| Shell Co-Op Slough East | 85 London Road | Slough | Slough | SL3 7RS | |
| Shell Smithdown Road | 224 Smithdown Road | Wavertree | Liverpool | Liverpool | L15 5AH |
| Shell Co-Op Southam | Banbury Road | Southam | Leamington Spa | Warwickshire | CV47 2BJ |
| Shell Stonnal | Chester Road | Stonnal | Walsall | Walsall | WS9 9HS |
| Shell Stopsley | Hitchin Road | Stopsley | Luton | Bedfordshire | LU2 7UP |
| Shell Mead Way | Shaw Road | Shaw | Swindon | Swindon | SN5 5XS |
| Shell Green Street | 77 High Street | Green Street Green | Orpington | Greater London | BR6 6BJ |
| Shell Kilburn | 409 Kilburn High Road | Kilburn | London | Greater London | NW6 7QE |
| Shell Kings Lynn | A47 | West Lynn | Kings Lynn | Norfolk | PE34 3LW |
| Shell Co-Op New York Road | Silver Fox Way | Shiremoor | Newcastle Upon Tyne | North Tyneside | NE27 0QH |
| Shell Little Waitrose Ternhill | Chester Road | Tern Hill | Market Drayton | Shropshire | TF9 2JQ |
| Shell Cringleford | Norwich Road | Hethersett | Norwich | Norfolk | NR9 3AU |
| Shell Three Ways | 28 Chester Road | Helsby | Warrington | Warrington | WA6 0EZ |
| Shell Tong Road | 147 Tong Road | Leeds | Leeds | LS12 1QJ | |
| Shell Towcester | Watling Street | Towcester | Northamptonshire | NN12 6HN | |
| Shell Far Cotton | Towcester Road | Cotton End | Northampton | Northamptonshire | NN4 8LA |
| Shell Stokenchurch | 109 Oxford Road | Stokenchurch | High Wycombe | Buckinghamshire | HP14 3SX |
| Shell Invictus | London Road | Stone | Dartford | Kent | DA2 6AS |
| Shell Co-Op Wallington | 102 Manor Road | Wallington | Greater London | SM6 0DW | |
| Shell Little Waitrose Welwyn Garden | Stanborough Road | Welwyn Garden City | Hertfordshire | AL8 6XA | |
| Shell West Drayton | Holloway Lane | Harmondsworth | West Drayton | Greater London | UB7 0AE |
| Shell Wetherby | 31 North Street | Wetherby | Leeds | LS22 6NU | |
| Shell Weybridge | 181 Oatlands Drive | Weybridge | Surrey | KT13 9DJ | |
| Shell Little Waitrose Wheatsheaf | London Road | Virginia Water | Surrey | GU25 4QF | |
| Shell Little Waitrose Sawbridgeworth | 50 London Road | Sawbridgeworth | Hertfordshire | CM21 9JN | |
| Shell Lonsdale | 400 Maidstone Road | Wigmore | Gillingham | Medway | ME8 0JA |
| Shell Willesden | 290 Willesden Lane | Willesden Green | London | Greater London | NW2 5HS |
| Shell Little Waitrose Newark | A17 Winthorpe Roundabout | Winthorpe | Newark | Nottinghamshire | NG24 2NY |
| Shell Little Waitrose Pilgrims Way | London Road | Wrotham | Sevenoaks | Kent | TN15 7RR |
| Shell Alverstoke | Privett Road | Alverstoke | Gosport | Hampshire | PO12 3SR |
| Shell Enfield | 970 Great Cambridge Road | Enfield | London | EN1 4JR | |
| Shell Little Waitrose Barton Mills | 5 Ways Roundabout | Barton Mills | Thetford | Norfolk | IP28 6AE |
| Shell Co-Op Tiverton | Exeter Road | Tiverton | 0 | Devon | EX16 5DY |
| Shell Glastonbury | Wirral Park Road | 0 | Glastonbury | Somerset | BA6 9XE |
| Shell Co-Op Bude | Bencoolen Road | Bude | 0 | North Cornwall | EX23 8PL |
| Shell Fort William | Road To The Isles | Fort William | 0 | Inverness-shire | PH33 6TQ |
| Shell Co-Op Queenborough | Queenborough Road | 0 | Minster on Sea | Kent | ME12 3EW |
| Shell Co-Op Beccles | A143/A146 Roundabout | Beccles | 0 | Norfolk | NR34 0ED |
| Shell Budgens Bridgwater | Old Works Road | Dunball | 0 | Somerset | TA6 4BQ |
| Shell Hazelgrove | A303, Sparkford | Yeovil | 0 | Somerset | BA22 7JE |
Please be aware of email fraud !
Please be aware of email fraud !
Shell will never send you emails asking you for payment to win or release a prize. If you do win a competition with Shell, we will notify you of this at no cost to you. Please exercise caution with any emails asking for payment and if something doesn’t seem right, please use the app or web to contact our customer services team who will be happy to help. For more information please go to https://www.shell.com/fraud-and-scam-alert.html
What is a roaming network?
What is a roaming network?
How can I set up automatic reimbursement for home charging?
How can I set up automatic reimbursement for home charging?
- Log in to your account. Go to account.shellrecharge.com.
- In the menu, go to charge points. Click on 'Settings' at the corresponding charge point. Is no charge point visible yet? Then activate your charge point first.
- In step 5 'Load card access', link your charge card to the charge point. Note: Only add your lease charge card and no other charge cards you may have.
- Activate the reimbursement for electricity costs in. If your employer reimburses charging costs, next to your lease charge card, turn on the 'Reimburse electricity costs' slider.
- Enter your electricity rate. Get the electricity rate from your energy supplier and enter it. If you use day and night power, take the average of these amounts.
- Provide your account number. Enter the account number where the charge fee should be deposited. Select your account number or choose New bank account, enter your details and click save and continue.
- Confirm the settings. Review and confirm the settings and click on confirm & save to save the settings. Do you still want to change settings later? Then go to Charging stations in the menu and click Settings at the relevant charging point.
What do I need to do if I do not have a Visa, MasterCard or AMEX credit or debit card?
What do I need to do if I do not have a Visa, MasterCard or AMEX credit or debit card?
What if I don’t want my credit or debit card to be billed anymore?
What if I don’t want my credit or debit card to be billed anymore?
If you no longer wish to be billed, you can block your charge card on your online account and the app. Currently, it is not possible to delete payment methods.
To block your charge card in the app:
Account > Charge cards > Issues with my card > Block charge card.
You will then simply be billed for the charging costs of that month, after that no more billing will take place.
Are my credit and debit card details safe with Shell Recharge?
Are my credit and debit card details safe with Shell Recharge?
How can I get a receipt when I start a charging session via QR code?
How can I get a receipt when I start a charging session via QR code?
How can I change the email address to which invoices are sent?
How can I change the email address to which invoices are sent?
- Go to account.shellrecharge.com and log in with your email address and password.
- Click on Billing (indicated by a stack of coins icon) > Billing information to see all your payment accounts.
- Click on Edit on the payment account you would like to change. You can now enter a new email address for future invoices.
- Confirm the changes by clicking on Save. The new email address will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoices of that month.
How can I get a receipt of my charging session(s)?
How can I get a receipt of my charging session(s)?
What is the difference between an idle fee and a blocking fee?
What is the difference between an idle fee and a blocking fee?
Do Shell Recharge charge blocking fees ?
Do Shell Recharge charge blocking fees ?
Blocking fees are not charged on Shell Recharge branded charge points. However, some locations may enforce a maximum stay limit (e.g., one hour), and exceeding this may result in a parking fine.
Additionally, blocking fees may apply when using charge points operated by Shell Recharge’s third party roaming partners, such as Source London. These fees are intended to encourage fair use and ensure availability for all EV drivers. You can check specific fee details in the Shell App.
What is a blocking fee?
What is a blocking fee?
Can I get a receipt for public charging when I pay with my contactless bank card, or Apple/Google pay?
Can I get a receipt for public charging when I pay with my contactless bank card, or Apple/Google pay?
Can I use Shell charge points if I don't own a charge card?
Can I use Shell charge points if I don't own a charge card?
Are the prices shown for public charging including or excluding VAT?
Are the prices shown for public charging including or excluding VAT?
BYD charging card
BYD charging card
Who can benefit from the promotion?
BYD car owners with a Shell Recharge charge card can benefit from the promotion.
How can I claim the promotion?
From the 1st of June, every Shell Recharge x BYD card owner will automatically be given the discounted Shell Recharge rate. Even if you activated your charge card before the 1st of June.
How do I start a charging session?
Some charge points will have different ways of starting a charging session, please revert to reading the instructions on the charge point. A description will be available on the charge point on how to use the charge cards and start a charging session.
The charge point is not working. What should I do?
Please call the phone number on the charge point, this should get you in contact with the charge point operator.
I lost my charge card. What should I do?
Please go to the app to deactivate the card immediately. Please order a new card via your dealer to keep using your discounted rate on the Shell Recharge DC network. The activation process of your new card will be the same as before.
Is the discount applicable on all charge points?
No, the discount only applies to the rapid and ultra rapid charging stations 50 kW at Shell Recharge locations. You can find these by using the filter in the app.
I have issues with my charge card. What should I do?
Please call the number on the back of the card and our Shell Recharge customer care team will be able to support you.
The charge point doesn’t work and there is no one to help. What should I do?
Please use the Shell App to find another charge point or call our customer care. We are 24/7 available for technical issues.
What services does Customer Care provide?
The Shell Recharge Customer Care team is 24/7 available for technical issues and can answer your questions in Dutch, German, English, French, Norwegian, Swedish, Danish, Spanish and Italian.
BYD charging credit
BYD charging credit
Who can benefit from the promotion?
Shell Recharge customers in the United Kingdom with active accounts can benefit from the promotion.
How can I claim the promotion?
The promotion can be claimed and redeemed via the Shell App. To activate the promotion, please go to the “Rewards & Partnerships” section of the Shell App, enter the partnership code to make the offer visible. Once visible, please select the offer and click “Activate now” to enable the promotion with your unique promotion code.
I did not receive a partnership code – where can I get support?
Please contact your BYD dealership for a partnership code.
I am having trouble redeeming the offer within the Shell App – where can I get support?
You can contact the Shell Recharge customer support team here.
What is the duration of the promotion?
The charging credit will be valid until the 31st of December 2024, or until you have consumed your £612 charging credit, whichever comes first. You need to activate the code before 30st of September 2024.
Where can I use the discounted charging promotion?
Once the promotion is active, you can use it on all charge points in the Shell Recharge roaming network in the United Kingdom, you can find the available charge points in the Shell App.
Is this promotion applicable to other countries aside from the United Kingdom?
Unfortunately no, the offer is only valid in the United Kingdom
Where can I see the discount applied?
Once the promotion is activated, the updated price including the discount will be visible on the charge point preview screen and charge point more information screen. The discounted price will also be visible in the summary screen after the charging session, and details will be included in your monthly invoice.
With a Shell Recharge card, do I get access to charge points and EVSEs?
With a Shell Recharge card, do I get access to charge points and EVSEs?
Yes. With the Shell App and charge card, you get access to every charge point (EVSE) in the network. This includes Shell Recharge charge points and charge points from any of the other roaming operators that we partner with.
How to stop a charging session without a charge card?
How to stop a charging session without a charge card?
You can only stop the charging session via the Shell App. To stop the charging session, you must open the screen where the charging session is visible. If necessary, you will see an icon for 'minimised charging session' at the bottom left of your screen.
To stop the charging session:
- Click on the charging session icon at the bottom left of the screen
- Then click on 'stop loading' (button at the bottom of the screen).
- Wait about 10 seconds for the session to stop.
- A message appears in the app that the session has 'stopped' and then the LED light on the charging point changes colour.
- An overview of the costs will appear on your screen.
- Your charging session has now stopped
What are digital cards?
What are digital cards?
My card is on its way, can I still charge in the mean time?
My card is on its way, can I still charge in the mean time?
Your digital charge cards enables you to start and stop a charging session even when you don’t have your physical card with you. When ordering your physical card, it can take up to 5 days to arrive; in the meantime, you can charge straight away using the digital charge card provided in the Shell App.
I'm trying to charge using the Shell App, but have no internet connection. What now?
I'm trying to charge using the Shell App, but have no internet connection. What now?
Free WiFi is available at all Shell Recharge forecourt locations. Simply connect to the WiFi network on your mobile device to restore your internet connection. If you are trying to charge at any other location that is not operated by Shell Recharge, please contact the relevant charge point operator for help.
Alternatively, you can tap your physical Shell Recharge charge card on the charge point to start the charging session. Your charge card is linked to your Shell App account, so you will still receive the 10p per kWh discount and earn loyalty points*. Shell Recharge also offers a Subscription – £9.99/month**. Access 30% off standard Shell App pricing (up to 1,000 kWh/month) whilst earning 1 loyalty point per kWh charged.
*Available at participating service stations only: Grimshaw Park Service Station, Exelby Services Coneygarth, Aldi AC charge points and Shell Recharge in Partnership with Osprey are excluded from this offer.
**Available at Shell Recharge forecourts and destination partners: Waitrose, Aldi, Roadchef. Cancel anytime via the Shell App
How do I charge my EV away from home?
How do I charge my EV away from home?
The Shell Recharge charge card provides customers with access to a network of over 370 roaming partners, including charge points. This means you can charge on-the-go at public charge points all across Europe. Our Shell Recharge charging network spans across Europe, so you can charge in over 33 countries. When you get to the public charge point, you can start a charging session with an active charge card or key fob. Alternatively, you can use your contactless bank card or Apple/Google pay at most charge points. Just like you would in your home country, you can see if the charge point is available using the Shell App. If it is, a green checkmark icon will be shown.
How and where can I charge abroad?
How and where can I charge abroad?
Once activated, the Shell Recharge charge card can be used on any charge point shown within our app or on our website. The same applies to charge points in most European countries. An overview of all charge points can be found in the Shell App.
How do I know which charge points are available when I'm abroad?
How do I know which charge points are available when I'm abroad?
Please refer to the Shell App to plan your journey beforehand. There are also colours that indicate the following statuses:
- Green – Available
- Blue – Occupied
- Orange - Occupied on the map
- Red – Out of Service
- Grey – Unknown
Costa Festive Flavours selected Shell service stations
Costa Festive Flavours selected Shell service stations
Shell Collin
Shell Hapsford MWSA
Shell Barnsdale Bar South
Shell Barnsdale Bar North
Shell Horsforth
Shell Sale
Shell Bolton
Shell Co-Op Eagle
Shell Little Waitrose Tytherington
Shell Little Waitrose Ealing
Shell Rising Bridge
Shell Hemel Hempstead
Shell Haydock Island
Shell Recharge Waitrose Fulham
Shell Mottingham
Shell Northfield
Shell Little Waitrose London Road
Shell Oak Lane
Shell Stacey Bushes
Shell Playing Place
Shell Wirral Way
Shell Little Waitrose Stirling Corner
Shell Bowmac
Shell Cress
Shell Huntingdon
Shell Meadows
Shell Bastion
Shell Downend
Shell Shooters Hill
Shell Southwark Park
Shell Woodford
Shell Upper Street
Shell Redbourn
Shell Victoria
Shell Whitechapel
Shell Crystal Palace
Shell Upminster
Shell Little Waitrose Burgh Heath
Shell Sovereign
Shell Pinner
Shell Staines
Shell Godstone
Shell Old Brompton
Shell Little Waitrose Hickstead
Shell Newbury
Shell Little Waitrose Liphook South
Shell Croxley Green
Shell Little Waitrose Liphook North
Shell Leicester
Shell South Norwood
Shell Little Waitrose Markham Moor
Shell Thrapston
Shell Gillette Corner
Shell Little Waitrose Hop Oast
Shell Ladymead
Shell Fratton
Shell Winnall
Shell Little Waitrose Bemerton
Shell Amesbury
Shell Addington
Shell Fleet
Shell Co-Op Erith
Shell Leadenhall
Shell Little Waitrose Maidenhead
Shell Little Waitrose Portway
Shell Pied Piper
Shell Sanderstead
Shell St Ives
Shell Corrida
Shell Trumpington
Shell Gibbet
Shell Kingsburn
Shell Sunbury
Shell Little Waitrose East Field
Shell Fiveways
Shell Ashtead
Shell Acocks Green
Shell Congleton
Shell Branting Hill
Shell Heyhouses
Shell Preston Park
Shell Layby
Shell Whichers Gate
Shell Blakelands
Shell Ace Of Spades
Shell Plough Lane
Shell Co-Op Bluebell Hill
Shell Maybury
Shell Hillcrest
Shell Hospital Bridge
Shell Waterlooville
Shell St Georges
Shell Old Coulsdon
Shell Hyde
Shell Epping
Shell Little Waitrose Holywell
Shell Harlow
Shell Rise Park
Shell Chorleywood
Shell Cribbs Causeway
Shell Tonypandy
Shell Blaydon
Shell Fazakerley
Shell Co-Op Staxton
Shell Hitchin
Shell Old Ford
Shell Bromley
Shell Co-Op Fairfield
Shell Co-Op Park Royal
Shell Co-op Waterloo
Shell Little Waitrose Burnt Common
Shell Little Waitrose Ching
Shell Little Waitrose Stone
Shell Co-Op Circle
Shell Hawley
Shell Smallford
Shell Royal Oak
Shell Little Waitrose Sidcup
Shell Guide Bridge
Shell Etwelle
Shell Savoy
Shell Little Waitrose Chiswell
Shell St Ninians
Shell Solihull
Shell Priory
Shell Little Waitrose Birchwood
Shell Allstop
Shell Little Waitrose Allestree
Shell Pepys Corner
Shell Birch
Shell Shaws
Shell Chandlers Ford
Shell Triton
Shell Mold
Shell Chase
Shell Westbourne
Shell Southwark Bridge
Shell Little Waitrose Titchfield
Shell Little Waitrose Fontwell
Shell Four Went Ways
Shell Little Waitrose Bayswater
Shell Farlington
Shell Rayleigh
Shell Co-Op Newnham
Shell Little Waitrose Caradon
Shell Pine
Shell Gosforth
Shell Balham
Shell Hunts Cross
Shell Barking
Shell Wickham
Shell Sutton Maddock
Shell Fenstanton
Shell Attleborough
Shell Co-Op Dreghorn
Shell Little Waitrose Kingstonian
Shell Woodland Road
Shell Knutsford
Shell Old Street
Shell Childwall
Shell Carland Cross
Shell Hayle
Shell Newport
Shell Co-Op Ilminster
Shell Baguley
Shell Ranelagh
Shell Lancaster
Shell Derby Road
Shell Dean Row
Shell Fairmile
Shell Whitmore Park
Shell Singleton Crossroads
Shell Little Waitrose Cheltenham
Shell Hatton
Shell Wilbury
Shell Crescent
Shell Chigwell
Shell Chelford
Shell Broken Cross
Shell Upton
Shell Hythe
Shell Co-Op Ropley
Shell little Waitrose Buckland
Shell Jennyfield
Shell West Bromwich
Shell Ipswich Road
Shell Betws-Y-Coed
Shell Redheugh Bridge
Shell Co-op Trocadero
Shell Bere Regis
Shell Roundabout
Shell Festival
Shell Elstree Way
Shell Regent
Shell Kings Heath
Shell Grand Dale
Shell Little Waitrose Halfmoon
Shell Ripple Road
Shell Little Waitrose Flitwick
Shell Hornsey Park Road
Shell Chelsea
Shell Hillbrow
Shell Neasden
Shell Cross Keys
Shell Oaklands Park
Shell Carlett
Shell Wokingham
Shell Victory
Shell Cressex
Shell Cossington
Shell Balhaldie
Shell Black Cat
Shell Swaythling
Shell Shirley
Shell Britannia
Shell Countess Wear
Shell Harborne
Shell Pontefract
Shell Budgens Horsham
Shell Little Waitrose Petts Wood
Shell Carew
Shell Beaumont Road
Shell Little Waitrose Sandiway
Shell Camdean
Shell Old Inns
Shell Ham Hill
Shell Whitehouse
Shell Maghull
Shell Northop
Shell Easington East
Shell Easington West
Shell Highland
Shell Doncaster
Shell Macknade
Shell Chester
Shell Salterhebble
Shell Little Waitrose Bridgetown
Shell Ockbrook
Shell Carlisle North
Shell Sextons
Shell Beacon
Shell Yiewsley
Shell Huddersfield
Shell Grove
Shell Wellingborough
Shell Little Waitrose Saxondale
Shell Glen
Shell Co-Op Tiptree
Shell Buckden
Shell Co-Op Luton Airport
Shell Co-Op Lychgate
Shell Trafalgar
Shell Detling
Shell Saltaire
Shell Palmers Green
Shell Gloster
Shell Shirley Triangle
Shell Co-Op Grimsby
Shell Sutton Elms
Shell Darby's Corner
Shell Hilton Park
Shell Livingston
Shell Durham
Shell Gayton
Shell Picket Post
Shell Forest Edge
Shell Little Waitrose Mill Hill
Shell Diss
Shell Ollerton
Shell Northampton
Shell Lincoln
Shell Uttoxeter
Shell Oswestry
Shell Little Waitrose Hinchley Wood
Shell Little Waitrose Okehampton
Shell Westermains
Shell Somerford
Shell Retford
Shell Northfleet
Shell Penrith
Shell Orwell
Shell Ossett
Shell Tamarisk
Shell Hove
Shell Kennford
Shell Little Waitrose Balsall Common
Shell Co-Op Cannock
Shell Co-Op Pool Bridge
Shell Little Waitrose Clearview
Shell Little Waitrose St Johns
Shell Fouroaks
Shell Expressway
Shell Skelmersdale
Shell Sandling Road
Shell Little Waitrose John Abbott
Shell Little Waitrose Fakenham
Shell Newtonloan
Shell Little Waitrose Woodbridge
Shell Bury St Edmunds
Shell Co-Op Henfield
Shell Annitsford
Shell Princess Parkway
Shell Forfar
Shell Timperley
Shell Little Waitrose Phoenix
Shell Taunton Deane South
Shell Taunton Deane North
Shell Nailsworth
Shell Swansea Bay
Shell Co-Op Lizzie Brice
Shell Wrexham
Shell Crosshands
Shell Ulverston
Shell Forth Road Servs
Shell Leith
Shell Erskine
Shell Arnos Castle
Shell Sketty
Shell Braidburn
Shell Stirchley Services
Shell St Andrews Cross
Shell Middlewich Svcs
Shell Hillington
Shell Loudwater
Shell Little Waitrose Winnersh
Shell Burnham
Shell Aqueduct
Shell Mersey View
Shell Little Waitrose Hinderton
Shell Little Waitrose Tothill
Shell Wellington
Shell Cocket Hat South
Shell Whitemare Pool
Shell Stratford-Upon-Avon
Shell Little Waitrose Lymington
Shell Byker
Shell Westwood
Shell little Waitrose Windsor
Shell Little Waitrose Ottershaw
Shell Propeller
Shell Redmoss
Shell Dorchester
Shell Little Waitrose Oldbury
Shell Sutton Scotney North
Shell Sutton Scotney South
Shell Little Waitrose Blendon
Shell Little Waitrose Bracknell
Shell Little Waitrose Muswell Hill
Shell Little Waitrose Holloway
Shell Co-Op Bellegrove
Shell Little Waitrose Moorcroft
Shell Clapton
Shell Co-Op Buckskin
Shell Baldock
Shell Peterborough
Shell Cambridge
Shell Chesterfield North
Shell Chesterfield South
Shell Channel Gateway
Shell Little Waitrose Thurcaston
Shell Little Waitrose Derby
Shell Darwen
Shell Cullompton
Shell Beaconsfield
Shell Overmonnow
Shell Penhale
Shell Tyburn
Shell Gatwick North
Shell Co-Op Farnborough
Shell Manor Way
Shell Talke
Shell Willenhall Road
Shell Budgens Yeading
Shell Fengate
Shell Budgens Broadmead
Shell Budgens Addlestone
Shell Little Waitrose Shoreham Airport
Shell Little Waitrose Hook
Shell Magna
Shell Little Waitrose Blackdown
Shell Little Waitrose Ashford Manor
Shell Budgens Aston Clinton
Shell Awsworth
Shell Barthomley
Shell Co-Op Barton Seagrave
Shell Needham Market
Shell Beckenham
Shell Loughborough
Shell Birchley Island
Shell Wolverhampton
Shell Little Waitrose Thorley
Shell Blackhorse
Shell Co-Op Boship
Shell Bourne End
Shell Little Waitrose Bowdon
Shell Little Waitrose Box Trees
Shell little Waitrose Brentwood
Shell Co-Op Romney Marsh
Shell Brundall
Shell Budgens Broughton
Shell Buckhurst Hill
Shell Budgens Bullsmoor
Shell Burnham Road
Shell Camden Town
Shell Canklow Bridge
Shell Carlisle Street
Shell Co-Op Medway
Shell Chesham
Shell Hoole Road
Shell Bassett
Shell Co-op Coalville
Shell Orbital
Shell Cowley
Shell Budgens Berkhamsted
Shell Dagenham
Shell Moorside
Shell Little Waitrose Denham
Shell Little Waitrose Ducklington
Shell Worksop
Shell Edge Lane
Shell Budgens Emsworth
Shell Northop Hall
Shell Little Waitrose Cody
Shell Little Waitrose Fleet Road
Shell Fradley North
Shell Fradley South
Shell Godmanchester
Shell Budgens Gold Street
Shell Birmingham Road
Shell Budgens Webb Ellis
Shell Little Waitrose Grovebury
Shell Thornaby Wood
Shell Little Waitrose Horsley
Shell Hungerford
Shell Co-Op Hunton Bridge
Shell Little Waitrose Ickenham
Shell Budgens Dover
Shell Little Waitrose Kingston Hill
Shell Co-Op Kislingbury
Shell little Waitrose Tollerton
Shell Larkshall Road
Shell Narborough Road
Shell Lingfield
Shell Marston Mortaine
Shell South Merton
Shell Urmston
Shell Gristhwaite
Shell Milton Keynes South
Shell Little Waitrose Moulton
Shell Buckingham
Shell Little Waitrose Broxbourne
Shell Newmarket
Shell little Waitrose Folly Hill
Shell Co-Op Old Woking
Shell Oxford House
Shell Oxted
Shell Topcliffe
Shell Heathrow
Shell Stanground
Shell Budgens Martin's Way
Shell Little Waitrose Princes Risborough
Shell Hammersmith
Shell Little Waitrose Richmond
Shell Co-Op Rochester
Shell Co-op Rooley Lane
Shell Northolt
Shell Shaw Cross
Shell Sherwood Rise
Shell Sittingbourne
Shell Budgens Slough East
Shell Smithdown Road
Shell Little Waitrose South Weald
Shell Co-Op Southam
Shell Doggetts Lane
Shell St Helier
Shell Hellaby
Shell Stonnal
Shell Stopsley
Shell Little Waitrose Stoughton
Shell Little Waitrose Sutton
Shell Mead Way
Shell Green Street
Shell Kilburn
Shell Kings Lynn
Shell Co-Op New York Road
Shell Bramley
Shell Little Waitrose Ternhill
Shell Cringleford
Shell Three Ways
Shell Thrussington
Shell Tong Road
Shell Towcester
Shell Far Cotton
Shell Stokenchurch
Shell Invictus
Shell Budgens Wallington
Shell Washwood Heath
Shell Little Waitrose Welwyn Garden
Shell West Drayton
Shell Western Road ( Palestine Grove )
Shell Wetherby
Shell Weybridge
Shell Little Waitrose Wheatsheaf
Shell Little Waitrose Sawbridgeworth
Shell Little Waitrose Whyteleafe
Shell Lonsdale
Shell Willesden
Shell Little Waitrose Newark
Shell Wisbech
Shell Little Waitrose Stock Road
Shell Little Waitrose Pilgrims Way
Shell Alverstoke
Shell Little Waitrose Birdham
Shell Bowburn
Shell Little Waitrose Eastleigh
Shell Sedgemoor South
Shell Enfield
Shell Cobham
Shell Little Waitrose Barton Mills
Shell Little Waitrose Chelmsford
Shell Symonds Yat
Shell Thirsk
Shell Strathtay
Shell Co-Op Tiverton
Shell Glastonbury
Shell Co-Op Bude
Shell Felixstowe
Shell Fort William
Shell Northside
Shell Bourne
Shell Co-Op Queenborough
Shell Leominster
Shell Co-Op Coastways
Shell Co-Op Beccles
Shell Cornish Gateway
Shell Budgens Bridgwater
Shell Hazelgrove
Shell Budgens Isenhurst
Shell Booking.com Offer Terms & Conditions and Privacy Statement
Shell Booking.com Offer Terms & Conditions and Privacy Statement
Please note, that his promotion has now CLOSED for new bookings. Any eligible bookings made up to and including 30 September 2024 will still receive any rewards due.
Shell Booking.com Offer Terms & Conditions
- To qualify for this promotion all Bookings must be made via the Shell Go+ Booking.com site at https://www.booking.com/?aid=2367770=, which is exclusive to Go+ members..
- Bookings made via the Booking.com app or via Booking.com directly will not qualify for this reward
- You must be 17 years of age or older to participate in this promotion
- The value of Shell fuel reward received will equal £1 for every £25 spent on accommodation booked via the above site on or after March 12th 2024.
- Taxes and other fees and charges are not taken into account for the calculation of the final reward
- https://www.booking.com/?aid=2367770 will display the value of fuel rewards which any qualifying booking will attract after successfully checking out of the booking.
- The minimum booking transaction value which qualifies for this promotion is £25, which will attract a £1 fuel reward.
- The maximum fuel reward available for any single booking within this promotion is £30. Qualifying bookings with a transaction value of £750 or over, will attract a £30 Shell fuel reward.
- Shell fuel rewards will be allocated to your Shell Go+ account. It is a member’s responsibility to check their Loyalty Programme account (via the App or the Website) to see whether there are any Rewards available to them at that time.
- Shell fuel rewards will be allocated to your Shell Go+ account.
- No cash alternative is available for this promotion and Shell fuel rewards are not transferable
- You must be a Shell Go+ member to qualify for a Shell fuel reward.
- You must be a Shell Go+ member to redeem your Shell fuel reward.
- The email address that you provide to Booking.com on the payment page must match the email address associated with your Shell Go+ account in order for any applicable Shell fuel rewards from this promotion to be allocated to your Shell Go+ account. If a matching email address is not entered, a Shell Go+ account will not be identified and the Shell fuel rewards cannot be allocated to your Shell Go+ account.
- Your Shell fuel reward will typically be allocated to your Shell Go+ account within 40 days of you checking out of your booked accommodation, but this process can take up to 64 days.
- If you cancel your accommodation or do not stay at your booked accommodation you will not qualify for your Shell Fuel Rewards. This will remain the case even if you have paid for your accommodation.
- Your Shell fuel reward can only be redeemed at participating Shell service stations.
- Your Shell fuel reward will be valid for 90 days once it has been allocated to your Shell Go+ account.
- Your Shell fuel reward can only be redeemed against a Shell fuel transaction value which is equal to or greater than the value of your fuel reward, for example; a £10 fuel reward can only be used against a fuel purchase of £10 or more. If the price of the Fuel exceeds the value of the Fuel reward, the outstanding balance must be paid at the point of purchase.
- The Shell Go+ Booking.com site will indicate the value of the “fuel reward” you will receive for your chosen accommodation.
- The Shell Go+ Booking.com website is not a website operated by Shell. By using this site you will be subject to Booking.com Terms and Conditions. Any data you enter via the Booking.com site will be subject to the Booking.com data and privacy policy.
- All conditions of the promotion must be met at the time the booking is made; No retroactive claims will be allowed.
- Shell reserve the right to remove this promotion at any time. Any bookings made prior to the promotion ending will qualify for this fuel reward promotion
- The offer is subject to the terms and conditions of Booking.com. In case of dispute, the decision of Booking.com and Shell shall be final.
Shell Booking.com Offer Privacy Statement
Please take a moment to familiarize yourself with this Shell Booking.com Offer Privacy Statement and contact us if you have any questions or concerns. This Privacy Statement supplements the Shell Privacy Notice – Motorist, Single-Sign-On available at www.shell.co.uk/privacy/b2c-notice.
What does this Privacy Statement cover?
This Privacy Statement provides information about personal data which are collected and processed by Shell when individual consumers wish to receive the Shell offer as part of the booking.com campaign.
When deploying this offer, Shell UK Oil Products Limited {Shell] or its affiliates within the Shell group of companies may collect, store, and process information that is necessary for assessing the user’s eligibility for the offer and transactional information which will enable the offer value to be determined and for the provision of customer support.
What data do we process?
Shell may process some or all of the following types of data:
- Profile information to enable verification and matching of the offer terms including your name and email,
- Transaction details including total price paid, cancellation information, check-in and check-out date, user country, hotel details, URL used for booking, reservation ID and stay status.
Purposes for processing the data collected
Personal Data supplied by a user of the booking.com Shell fuel reward is collected for:
- processing and determination of eligibility of the Shell fuel reward;
- the awarding of the offer as per the terms and conditions;
- providing customer support in respect to the offer;
- monitoring offer redemptions and understanding spend information; and
- conducting aggregated market research and/or statistical analysis.
Who is responsible for any personal data collected?
Shell U.K Oil Products Limited, (registered number 3625633) as agent for Shell U.K. Limited (registered number 00140141) whose registered offices are both at Shell Centre, London SE1 7NA, the United Kingdom or one or more of the companies within the Shell group of companies, either solely or jointly with its affiliates within the Shell group of companies.
Sharing your personal data
Your personal data may be transferred within the Shell group of companies as well as to third party contractors and service providers that provide services for the operation of the Loyalty program, such as platform hosts, in order to facilitate the booking.com Shell fuel reward related to the Shell Loyalty program.
With your consent we may access the Booking.com partner portal for the purpose of resolving your claim or dispute related to calculating, allocating or redeeming your Shell fuel reward.
We do not sell your personal information. For information about your rights and how you can exercise them please refer to the Shell Privacy Notice – Motorist, Single-Sign-On available at www.shell.co.uk/privacy/b2c-notice.
How long do we hold your personal data for?
Personal data processed by Shell in line with this Privacy Statement will be deleted (cancellation information, hotel_id, charges and cancellation date) after 90 days of assigning the offer.
In all cases information may be held for a longer period where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose).
Who can I contact for more information?
If you have any issues, queries or complaints regarding the processing of your personal data, please contact our Customer Service:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ webform.
Shell Co-Op participating service stations
Shell Co-Op participating service stations
Shell Eagle
Shell Erith
Shell Bluebell Hill
Shell Maybury
Shell Staxton
Shell Fairfield
Shell Park Royal
Shell Waterloo
Shell Circle
Shell Newnham
Shell Dreghorn
Shell Ilminster
Shell Ropley
Shell Trocadero
Shell Horsham
Shell Tiptree
Shell Luton Airport
Shell Lychgate
Shell Grimsby
Shell Cannock
Shell Pool Bridge
Shell Henfield
Shell Lizzie Brice
Shell Bellegrove
Shell Buckskin
Shell Farnborough
Shell Yeading
Shell Addlestone
Shell Barton Seagrave
Shell Blackhorse
Shell Boship
Shell Romney Marsh
Shell Broughton
Shell Bullsmoor
Shell Medway
Shell Coalville
Shell Berkhamsted
Shell Emsworth
Shell Gold Street
Shell Webb Ellis
Shell Hunton Bridge
Shell Dover
Shell Kislingbury
Shell Old Woking
Shell Rochester
Shell Rooley Lane
Shell Slough East
Shell Southam
Shell New York Road
Shell Wallington
Shell Tiverton
Shell Bude
Shell Queenborough
Shell Coastways
Shell Beccles
Shell Isenhurst
Shell Martin's Way
Shell Edge Lane
Shell Chorleywood
Shell Cribbs Causeway
Shell Princess Parkway
Shell Arnos Castle
Shell GO+ Rewards Regular Costa Express Eligible Products
Shell GO+ Rewards Regular Costa Express Eligible Products
Costa Express Regular Cup
Costa Express Regular Black Americano Syrup
Costa Express Regular Black Americano
Costa Express Regular Black Tea Syrup
Costa Express Regular Black Tea
Costa Express Regular Cappuccino Syrup
Costa Express Regular Cappuccino
Costa Express Regular Cold Milk Caramel
Costa Express Regular Cold Milk Vanilla
Costa Express Regular Flat White Syrup
Costa Express Regular Flat White
Costa Express Regular Hot Chocolate Billionaire Shortbread
Costa Express Regular Hot Chocolate Caramel
Costa Express Regular Hot Chocolate Syrup
Costa Express Regular Hot Chocolate
Costa Express Regular Latte Billionaire Shortbread
Costa Express Regular Latte Syrup
Costa Express Regular Latte Vanilla
Costa Express Regular Latte
Costa Express Regular Mocha Syrup
Costa Express Regular Mocha
Costa Express Regular Black Americano Syrup
Costa Express Regular Black Americano
Costa Express Regular Black Tea Syrup
Costa Express Regular Black Tea
Costa Express Regular Cappuccino Syrup
Costa Express Regular Cappuccino
Costa Express Regular Cold Milk Caramel
Costa Express Regular Cold Milk Vanilla
Costa Express Regular Flat White Syrup
Costa Express Regular Flat White
Costa Express Regular Hot Chocolate Bill Shortbread
Costa Express Regular Hot Chocolate Caramel
Costa Express Regular Hot Chocolate Syrup
Costa Express Regular Hot Chocolate
Costa Express Regular Latte Billionaire Shortbread
Costa Express Regular Latte Syrup
Costa Express Regular Latte Vanilla
Costa Express Regular Latte
Costa Express Regular Mocha Syrup
Costa Express Regular Mocha
Costa Express Regular Salt Caramel Choc Latte
Costa Express Regular Salt Caramel Hot Choc
Costa Express Regular White Americano Syrup
Costa Express Regular White Americano
Costa Express Regular White Tea Syrup
Costa Express Regular White Tea
Costa Express Regular Salt Caramel Choc Latte
Costa Express Regular Salt Caramel Hot Choc
Costa Express Regular White Americano Syrup
Costa Express Regular White Americano
Costa Express Regular White Tea Syrup
Costa Express Regular White Tea
Costa Express Cortardo
Costa Express Espresso
Costa Express Macchiatto
Costa Express Ristretto
Shell GO+ Rewards Costa Express Eligible Products
Shell GO+ Rewards Costa Express Eligible Products
Regular Cold Milk Hazelnut
Regular Cold Milk Chai
Regular Cold Milk Strawberry
Regular Cold Milk Gingerbread
Espresso Lungo
Regular Iced Latte
Regular Iced Vanilla Latte
Ltd Edition Iced Latte (Main Lto Syrup)
Regular Iced Cappuccino
Regular Iced Chocolate
Ltd Edition Iced Chocolate (Main Lto Syrup)
Regular Iced Mocha
Regular Iced Black Americano
Regular Iced White Americano
Iced Flavoured Milks
Regular Iced Popcorn Frappe (No Coffee)
Mandarin And Chai Over Ice
Strawberry And Lime Over Ice
Mango And Passionfruit Over Ice
Salted Caramel Frappe
Watermelon & Mint Refresher
Regular Chai Latte + Syrup
Regular Iced Latte With Flavour
Regular Iced Cappuccino With Flavour
Regular Iced Chocolate With Flavour
Regular Iced Mocha With Flavour
Regular Iced Black Americano With Flavour
Regular Iced White Americano With Flavour
Iced Flavoured Milk With Flavour
Large Cappuccino
Large Latte
Large Vanilla Latte
Ltd Edition Latte Large
Large Black Americano
Large White Americano
Large Mocha
Large Kitkat Mocha LTO
Large Hot Chocolate
Large Hot Chocolate Caramel
Large Kitkat Hot Choc LTO
Lto Rolo Hot Choc Large
Large Chai Latte
Large Cappuccino + Syrup
Large Latte + Syrup
Large Black Americano + Syrup
Large White Americano + Syrup
Large Mocha + Syrup
Large Hot Chocolate + Syrup
Large Chai Latte + Syrup
Oat Cappuccino X1
Oat Latte X1
Oat Vanilla Latte X1
Oat White Americano X1
Oat Mocha X1
Oat Chocolate X1
Oat Caramel Chocolate X1
Oat Flat White X1
Oat Iced Latte X1
Oat Iced Vanilla Latte X1
Oat Ice Cappuccino X1
Oat Iced Chocolate X1
Oat Iced Mocha X1
Oat Iced Americano White X1
Iced Flavoured Oat Drink X1
Oat Iced Popcorn Frappe (No Coffee)
Oat Cappuccino W/Syrup X1
Oat Latte W/Syrup X1
Oat White Americano W/Syrup X1
Oat Mocha W/Syrup X1
Oat Chocolate W/Syrup X1
Oat Flat White W/Syrup X1
Oat Iced Latte W/Syrup X1
Oat Ice Cappuccino W/Syrup X1
Oat Iced Chocolate W/Syrup X1
Oat Iced Mocha W/Syrup X1
Oat Iced Americano W/Syrup X1
Iced Flavour Oat Drink W/Syrup X1
Large Oat Cappuccino X1
Large Oat Latte X1
Large Oat Vanilla Latte X1
Large Oat White Americano X1
Large Oat Mocha X1
Large Oat Chocolate X1
Large Oat Caramel Chocolate X1
Large Oat Cappuccino W/Syrup X1
Large Oat Latte W/Syrup X1
Lge Oat White Americano W/Syrup X1
Large Oat Mocha W/Syrup X1
Large Oat Chocolate W/Syrup X1
Standard Espresso X1
Regular Cappuccino X1
Regular Latte X1
Regular Vanilla Latte X1
Regular Limited Edition Latte X1
Regular Black Americano X1
Regular White Americano X1
Regular Cold Milk Caramel X1
Regular Cold Milk Vanilla X1
Regular Mocha X1
Reg Kitkat Mocha Lto X1
Regular Hot Chocolate X1
Regular Hot Chocolate Caramel X1
Reg Kitkat Hot Choc Lto X1
Reg Lto Rolo Hot Choc X1
Cortado X1
Ristretto X1
Espresso Macchiato X1
Regular Chai Latte X1
Regular Flat White X1
Regular Cappuccino + Syrup X1
Regular Latte + Syrup X1
Regular Black Americano + Syrup X1
Regular White Americano + Syrup X1
Regular Mocha + Syrup X1
Regular Hot Chocolate + Syrup X1
Regular Flat White + Syrup X1
Shell GO+ Rewards deli by Shell eligible products
Shell GO+ Rewards deli by Shell eligible products
DBS Pain au Chocolate
DBS Smoked Bacon Bap
DBS British Pork Sausage Bap
DBS Cinnamon Swirl
DBS Pepperoni Pizza (Hto)
DBS Almond Pain Au Chocolate
DBS Strawberry Jam Donut
DBS Choc Éclair
DBS Cornish Pasty
DBS Muffin Lemon & Rasp
DBS Mozzarella & Tomato Panini
DBS Almond Croissant
DBS Maple Pecan Plait
DBS Chicken Samosa
DBS Veg Samosa
DBS Carrot & Houmous
DBS Apple & Grape 80g
DBS Pineapple 120g
DBS Melon Duo 135g
DBS Chicken & Bacon Caesar
DBS Southern Fried Chicken
DBS Mexican Bean & Cheese
DBS Ham & Cheddar
DBS Tuna & Sweetcorn
DBS Prawn Mayo
DBS All Day Breakfast
DBS Chicken & Stuffing Triple
DBS BLT Triple
DBS Egg & Bacon Triple
DBS Classic Croissant
DBS Chocolate Brownie
DBS Chilled Steak Slice
DBS Chilled Sausage Roll
DBS Sweetcorn & Red pepper Cheesy Tuna melt X1(Hto)
DBS Mustardy Ham & Cheese Melt X1 (Hto)
DBS Bombay-Style Chicken Slice X1 (Hs)
DBS Pork & Apple Hog Roast Roll
DBS All-Btr P Pastry Steak Slice
DBS All-Bt P Past Sau Roll (6in)
DBS Bacon & Cheese Pastry Turnover
DBS Chilled Hog Roast Roll
DBS Vanilla Crown
Dbs Sharepack Croissant X1 (Bp)
DBS Sharepack Pain Choc X1 (Bp)
DBS Cheese & Onion Slice
DBS Chilled Cheese & Onion
DBS Chilled Chicken & Mushroom
Sh Slct Win Gum 1
Sh Slct Min Hmbg
DBS Rich Butter Flapjack 77g
DBS Chocolate Flapjack 70g
DBS Cherry Bakewell Flapjack 80g
DBS Gluten Free Choc Brownie 65g
DBS Fruit, Nut & Yoghurt Mix 70g
DBS Roasted & Salted Cashews 60g
DBS Yoghurt Coated Raisins 90g
DBS S.Peanut & Cashew Mix 70g
DBS Milk Chocolate Raisins 90g
DBS Hot Chilli Peanuts 50g
DBS Tex Mex Chicken X1 (Hto)
DBS Tex Mex Chicken X1 (Hto)
DBS Sausage Bean X1 (Hto)
DBS Sausage Bean X1 (Hto)
DBS Chicken Tenders X1
DBS Potato Wedges X1
DBS Chocolate Twist X1
DBS Billionaire Slice X1
DBS Rocky Road X1
DBS Choc&Rasp Cookie X1
Pigs Under Blankets Bap X1
Xmas Turkey Toastie X1
Smoked Bacon & Cheese Bap X1
Smoked Bacon & Cheese Bap X1
DBS Steak And Ale Pasty X1
DBS Steak And Ale Pasty X1
DBS Almond Pain Au Chocolate X1
DBS Almond Pain Au Chocolate X1
DBS Raspberry Doughnut X1
DBS Raspberry Doughnut
DBS Boston Crème Doughnut X1
DBS Boston Crème Doughnut
DBS Bombay Style Chicken Slice X1
DBS Bombay Style Chicken
Shell Select Jelly Beans 150g
Sh Slct Rhu&Cus
Shell Select Rhubarb&Cust 160g
Select Fruit Jellies
Sh Slct Bkwll Fl
Shell Select Bakewell Flap 70g
Sh Slct Choc Flapja
Shell Select Choc Flapjack 70g
Sh Slct But Flap
Shell Select Butter Flap 65g
Sh Slct Million
Shell Select Millionaire 70g
Sh Slct Rcky Rad
Shell Select Rocky Road 65g
DBS Big All Day Breakfast Wrap X1
DBS Big Meatball Wrap Each
DBS Big Mtbll Wrp
DBS Sausage Bean & Cheese Slice X1
DBS Caramelised Biscuit Donut X1
DBS Cookies And Crème Donut X1
DBS Pepperoni Slice X1
DBS Sicilian Lemon Doughnut X1
DBS Mocha Doughnut X1
How does someone qualify to take part in the Members week promotion?
How does someone qualify to take part in the Members week promotion?
To qualify for the additional points, members need to be a registered Shell UK GO+ Rewards member and swipe their app, card or keyfob when purchasing Shell V-Power during the promotional window. Points will be automatically added to their Shell GO+ accounts.
How many times can someone take advantage of the Members week promotion?
How many times can someone take advantage of the Members week promotion?
Members will earn 5 points per litre on all purchases of Shell V-Power during the 7 days in accordance with the maximum number of points limits as per Shell GO+ Rewards terms and conditions.
At which Shell service stations can I earn Shell GO+ Rewards points for purchases of in-store products?
At which Shell service stations can I earn Shell GO+ Rewards points for purchases of in-store products?
Please find below the list of participating Shell service stations where you can earn 1 point for every £1 spent on selected in-store products when you scan your Shell App, card or key fob. Don't forget that you can earn 1 point for every litre of regular Shell fuel and 2 points with every litre of Shell V-Power purchased.
Service Station Name
Shell Ace Of Spades, Hook Rise North, Surbiton, Surrey, KT6 5AT
Shell Acocks Green, Stockfield Road, Acocks Green, Birmingham, West Midlands, B27 6AR
Shell Addington, Kent Gateway, Lodge Hill, Croydon, Surrey, CR0 5AR
Shell Allstop, A12 Northbound, Langham, Colchester, Essex, CO4 5NQ
Shell Alverstoke, Privett Road, Alverstoke, Gosport, Hampshire, PO12 3SR
Shell Amesbury, A303 Countess Services, Countess Road, Salisbury, Wiltshire, SP4 7AS
Shell Annitsford, Burradon Road, Annitsford, Northumberland, NE23 7BD
Shell Aqueduct, Old Walsall Road, Great Barr, Birmingham, West Midlands, B42 1DT
Shell Arnos Castle, St. Philips Causeway, The Spine Road, Bristol, Avon, BS4 3EX
Shell Ashtead, 7 The Street, Ashtead, Surrey, KT21 2AD
Shell Attleborough, A11 Bypass, Besthorpe, Attleborough, Norfolk, NR17 2PU
Shell Awsworth, Gin Close Way, Awsworth, Nottingham, Nottinghamshire, NG16 2TA
Shell Baguley, Altrincham Road, Baguley, Manchester, Lancashire, M23 9AA
Shell Baldock, A1 Jct 10, Baldock Road, Hertfordshire, SG7 5TR
Shell Balhaldie, A9 Southbound, Dunblane, Perthshire, FK15 0NB
Shell Balham, 75 Balham Hill, Balham, London, London, SW12 9DP
Shell Barking, London Road,Barking, Essex, IG11 8BU
Shell Barnsdale Bar North, Great North Road, Wentbridge, Pontefract, West Yorkshire, WF8 3JF
Shell Barnsdale Bar South, Great North Road, Wentbridge, Pontefract, West Yorkshire, WF8 3JF
Shell Barthomley, A500 / M6, Barthomley, Crewe, Cheshire, CW2 5PS
Shell Bassett, Chilworth Roundabout, Chilworth, Southampton, Hampshire, SO16 7LQ
Shell Bastion, London Road, Hillsea, Portsmouth, Hampshire, PO2 9RR
Shell Beacon, A63 Eastbound, Brough, Humberside, HU15 1SA
Shell Beaconsfield, Beaconsfield Services, Hedgerley Lane, Beaconsfield, HP9 2SE
Shell Beaumont Road, Beaumont Road, Bolton, Lancashire, BL3 4RB
Shell Beckenham, 128-136 Beckenham Road, Beckenham, Greater London, BR3 4RH
Shell Bere Regis, North Street, A 35, Wareham, Dorset, BH20 7LA
Shell Betws-Y-Coed, Waterloo Bridge, Betws-Y-Coed, Gwynedd, LL24 0AR
Shell Birch, 5 Lewes Road, Haywards Heath, West Sussex, RH17 7SE
Shell Birchley Island, Churchbridge, Oldbury, Sandwell, B69 2BD
Shell Birmingham Road, 333 Birmingham Road, Great Barr, Birmingham, Sandwell, B43 7AP
Shell Black Cat, Glan Conway Corner, Colwyn Bay, Clwyd, LL28 5LE
Shell Blakelands, H3 Monks Way, Blakelands, Milton Keynes, Buckinghamshire, MK14 5JA
Shell Blaydon, Tyne Street, Blaydon-on-Tyne, Tyne & Wear, NE21 4JB
Shell Bolton, Kay Street, Bolton, Lancashire, BL1 2EX
Shell Bourne End, A41 Service Area, Bourne End, Berkhamsted, Hertfordshire, HP1 2SB
Shell Bourne, Milestone Road, Bourne, Lincolnshire, PE10 0ET
Shell Bowburn, Tursdale Road, Bowburn, Durham, Durham, DH6 5NP
Shell Bowmac, 19-21 Glasgow Road, Edinburgh, Lothian, EH12 8HW
Shell Braidburn, 277 Comiston Road, Edinburgh, Lothian, EH10 6AP
Shell Bramley, Bawtry Road, Bramley, Rotherham, Rotherham, S66 2TP
Shell Branting Hill, Groby Road, Glenfield, Leicester, Leicestershire, LE3 8GJ
Shell Britannia, Mona Road, Menai Bridge, Gwynedd, LL59 5EB
Shell Broken Cross, 147 Broken Cross, Broken Cross, Macclesfield, Cheshire, SK11 8TU
Shell Bromley, 116-118 Hastings Road, Bromley, Kent, BR2 8NJ
Shell Brundall, Yarmouth Road, Witton, Norwich, Norfolk, NR13 5AR
Shell Buckden, Great North Road, Buckden, St Neots, Cambridgeshire, PE19 5XF
Shell Buckhurst Hill, 18-22 High Road, Buckhurst Hill, Essex, IG9 5HP
Shell Buckingham, London Road, Buckingham, Buckinghamshire, MK18 1SH
Shell Budgens Addlestone, Chertsey Road, Addlestone, Surrey, KT15 2ED
Shell Budgens Aston Clinton, 62-64 Aylesbury Road, Aston Clinton, Aylesbury, Buckinghamshire, HP22 5AH
Shell Budgens Berkhamsted, 345 High Street, Berkhamsted, Hertfordshire, HP4 1AL
Shell Budgens Bridgwater, Old Works Road, Dunball, 0, Somerset, TA6 4BQ
Shell Budgens Broadmead, 95 Newfoundland Road, St. Paul's Road, Bristol, Avon, BS2 9LU
Shell Budgens Bullsmoor, 233 Bullsmoor Lane, Bullsmoor, Enfield, Greater London, EN1 4SB
Shell Budgens Dover, Jubilee Way/A2, Guston, Dover, Kent, CT15 5FA
Shell Budgens Emsworth, A27(T) Eastbound, Emsworth, Hampshire, PO10 7RB
Shell Budgens Gold Street, Gold Street, Wellingborough, Northamptonshire, NN8 4QY
Shell Budgens Horsham, Guildford Road, Broadbridge Heath, Horsham, West Sussex, RH12 3NS
Shell Budgens Isenhurst, Mayfield Road, Cross in Hand, Heathfield, 0, East Sussex, TN21 0UE
Shell Budgens Martin's Way, Bradman Way, Pingreen, Stevenage, Hertfordshire, SG1 5RE
Shell Budgens Overmonnow, Cinderhill Street, 0, Monmouth, Monmouthshire, NP25 5EZ
Shell Budgens Wallington, 102 Manor Road, Wallington, Greater London, SM6 0DW
Shell Budgens Yeading, 529 Yeading Lane, Northolt, Middlesex, UB5 6LW
Shell Burnham Road, Burnham Road, Dartford, Kent, DA1 5BN
Shell Burnham, 56 Burnham Lane,Slough, Buckinghamshire, SL1 6LP
Shell Bury St Edmunds, Newmarket Road,Bury St. Edmunds, Suffolk, IP33 3TF
Shell Byker, 308 Shields Road, Byker, Newcastle-Upon-Tyne, Tyne & Wear, NE6 2UU
Shell Cambridge, A14, Huntingdon Road, Boxworth, Cambridge, Cambridgeshire, CB23 4WU
Shell Camdean, Admiralty Road, Rosyth, Dunfermline, Fife, KY11 2BN
Shell Camden Town, 109-113 York Way, Camden Town, London, Greater London, N7 9QE
Shell Canklow Bridge, Bawtry Road, Canklow Roundabout, Rotherham, Rotherham, S60 5ND
Shell Carew, A38 South Brent, South Brent, Devon, TQ10 9ER
Shell Carland Cross, A30, Mitchell, Newquay, Cornwall, TR8 5AY
Shell Carlett, 1201 New Chester Road, Eastham, Wirral, Merseyside, CH62 0BZ
Shell Carlisle North, M6/A74 Northbound, Todhills, Carlisle, Cumbria, CA6 4HA
Shell Carlisle Street, Carlisle Street, Grimesthorpe, Sheffield, Sheffield, S4 7LJ
Shell Chandlers Ford, 130 Winchester Road, Chandlers Ford, Eastleigh, Hampshire, SO53 2DS
Shell Channel Gateway, M20 Junction 11, Saltwood, Hythe, Kent, CT21 4BL
Shell Chase, London Road, Bicester, Oxfordshire, OX26 6HB
Shell Chelford, Alderley Road, Chelford, Macclesfield, Cheshire, SK11 9AH
Shell Chelsea, 49 Tadema Road, Chelsea, London, SW10 0NY
Shell Chesham, Vale Road, Chesham, Buckinghamshire, HP5 2AU
Shell Chester, Tarvin Road, Vicars Cross, Chester, Cheshire, CH3 5NJ
Shell Chesterfield North, M1 JCT 28-29, Tibshelf, Derbyshire, DE55 5TZ
Shell Chesterfield South, M1 JCT 28-29, Tibshelf, Derbyshire, DE55 5TZ
Shell Chigwell, 124 Manor Road, Chigwell, Essex, IG7 5PP
Shell Childwall, 44-48 Queens Drive, Childwall, Liverpool, Merseyside, L15 7NE
Shell Chorleywood, Rickmansworth Road, Chorleywood, Hertfordshire, WD3 5SE
Shell Clapton, 144-150 Upper Clapton Road, Hackney, London, London, E5 9JZ
Shell Cobham, Cobham Motorway Service Area, Between Junctions 9 & 10, M25, Cobham, Surrey, KT11 3DB
Shell Cocket Hat South, North Anderson Drive, Aberdeen, Aberdeenshire, AB15 5DB
Shell Collin, Annan Road, Dumfries, Dumfries & Galloway, DG1 3SE
Shell Congleton, Clayton By Pass, Congleton, Cheshire, CW12 1LR
Shell Co-op Barton Seagrave, 151 Barton Road, Barton Seagrave, Kettering, Northamptonshire, NN15 6RT
Shell Co-op Beccles, A143/A146 Roundabout, Beccles, Norfolk, NR34 0ED
Shell Co-op Bellegrove, 147-173 Bellegrove Road, Welling, Kent, DA16 3QS
Shell Co-op Blackhorse, 174-176 Sheen Road, Richmond, Greater London, TW9 1XD
Shell Co-op Bluebell Hill, A229 Northbound, Nr Maidstone, Aylesford, Kent, ME20 7EZ
Shell Co-op Boship, Boship Roundabout, Lower Dicker, Hailsham, East Sussex, BN27 4DP
Shell Co-op Broughton, Childs Way, Broughton, Milton Keynes, Milton Keynes, MK10 9AB
Shell Co-op Buckskin, 374 Worting Road, Basingstoke, Hampshire, RG22 5DZ
Shell Co-op Bude, Bencoolen Road, Bude, North Cornwall, EX23 8PL
Shell Co-op Cannock, Watling Street, Cannock, Staffordshire, WS11 1SL
Shell Co-op Circle, Crewe Toll, Edinburgh, Lothian, EH4 2NT
Shell Co-op Coalville, 250 Bardon Road, Bardon, Coalville, Leicestershire, LE67 4BL
Shell Co-op Coastways, York Road, 0, Shiptonthorpe, East Yorkshire, YO43 3PN
Shell Co-op Dreghorn, 50 Dreghorn Link, City By Pass, Edinburgh, Lothian, EH13 9QR
Shell Co-op Eagle, Queensway, Rochdale, Lancashire, OL11 2LE
Shell Co-op Erith, North End Road, Erith, Kent, DA8 3RF
Shell Co-op Fairfield, 585 Basingstoke Road, Reading, Berkshire, RG2 0TA
Shell Co-op Farnborough, 326 Farnborough Road, Farnborough, Hampshire, GU14 8BD
Shell Co-op Grimsby, A180 Moody Lane, Grimsby, Lincolnshire, DN31 2SY
Shell Co-op Henfield, Golden Square, Henfield, West Sussex, BN5 9DP
Shell Co-op Hunton Bridge, Watford Road, Hunton Bridge, Abbots Langley, Hertfordshire, WD4 8QS
Shell Co-op Ilminster, Horton Cross, Ilminster, Somerset, TA19 9PT
Shell Co-op Kislingbury, Weedon Road, Kislingbury, Northampton, Northamptonshire, NN7 4DE
Shell Co-op Lizzie Brice, Lizzie Brice's Roundabout, Livingston, West Lothian, EH54 6LN
Shell Co-op Luton Airport, Eaton Green Road, Luton, Bedfordshire, LU2 9HD
Shell Co-op Lychgate, Thanet Way, Faversham, Kent, ME13 9EL
Shell Co-op Maybury, 166 Glasgow Road, Edinburgh, Lothian, EH12 8LS
Shell Co-op Medway, Dock Road, Chatham, Medway, ME4 4SU
Shell Co-op New York Road, Silver Fox Way, Shiremoor, Newcastle Upon Tyne, North Tyneside, NE27 0QH
Shell Co-op Newnham, 54 Newnham Road, Cambridge, Cambridgeshire, CB3 9EY
Shell Co-op Old Woking, 65 High Street, Old Woking, Woking, Surrey, GU22 9LN
Shell Co-op Park Royal, Royale Leisure Park, Kendall Avenue, Park Royal, London, W3 0PA
Shell Co-op Pool Bridge, Pool Road, Leeds, West Yorkshire, LS21 1EQ
Shell Co-op Queenborough, Queenborough Road, 0, Minster on Sea, Kent, ME12 3EW
Shell Co-op Rochester, Maidstone Road, Rochester, Medway, ME1 3LT
Shell Co-op Romney Marsh, Brenzett Road, Brenzett, Romney Marsh, Kent, TN29 9TZ
Shell Co-op Rooley Lane, Rooley Lane, Stargate, Bradford, Bradford, BD5 8JR
Shell Co-op Ropley, Winchester Road, Ropley, Alresford, Hampshire, SO24 0BG
Shell Co-op Slough East, 85 London Road, Slough, Slough, SL3 7RS
Shell Co-op Southam, Banbury Road, Southam, Leamington Spa, Warwickshire, CV47 2BJ
Shell Co-op Staxton, Old Malton Road, Scarborough, North Yorkshire, YO12 4SB
Shell Co-op Tiptree, Maypole Road, Tiptree, Essex, CO5 0EH
Shell Co-op Tiverton, Exeter Road, Tiverton, Devon, EX16 5DY
Shell Co-op Trocadero, Uppingham Road, Leicester, Leicestershire, LE5 2BE
Shell Co-op Waterloo, 13 Crosby Road North, Waterloo, Liverpool, Merseyside, L22 0LA
Shell Co-op Webb Ellis, 89 Hillmorton Road, Rugby, Warwickshire, CV22 5AG
Shell Cornish Gateway, A30 Victoria Junction, St. Austell, 0, Cornwall, PL26 8UF
Shell Corrida, Station Road, Stechford, Birmingham, West Midlands, B33 9AX
Shell Cossington, Bluebell Hill (Southbound), Ayelsford, Maidstone, Kent, ME20 7EE
Shell Countess Wear, 399 Topsham Road, Countess Wear, Exeter, Devon, EX2 6HD
Shell Cowley, 44-48 Garsington Road, Cowley, Oxford, Oxfordshire, OX4 2LG
Shell Crescent, Liverpool Road, Huyton, Liverpool, Merseyside, L36 3RN
Shell Cress, Marlow Road, Bourne End, Buckinghamshire, SL8 5SE
Shell Cressex, Marlow Road, High Wycombe, Buckinghamshire, HP11 1TB
Shell Cribbs Causeway, Cribbs Causeway, Bristol, Avon, BS10 7TG
Shell Cringleford, Norwich Road, Hethersett, Norwich, Norfolk, NR9 3AU
Shell Cross Keys, Kidderminster Road, West Hagley, Stourbridge, West Midlands, DY9 0JL
Shell Crosshands, Cirencester Road, Brockworth, Gloucester, Gloucestershire, GL3 4PL
Shell Croxley Green, 185-187 Watford Road, Croxley Green, Rickmansworth, Hertfordshire, WD3 3ED
Shell Crystal Palace, 4 Crystal Palace Parade, Upper Norwood, London, London, SE19 1UN
Shell Cullompton, M5 JCT28, Old Station Road, Cullompton, Devon, EX15 1NS
Shell Dagenham, Wood Lane, Dagenham, Greater London, RM10 7RP
Shell Darby's Corner, 13-17 Waterloo Road, Poole, Dorset, BH17 7JX
Shell Darwen, Commercial Road, Blackburn with Darwen Services, Junction 4,M65, Lancashire, BB3 0DB
Shell Dean Row, Adlington Road, Wilmslow, Cheshire, SK9 2LN
Shell Derby Road, 100 Derby Road, Bootle, Liverpool, Merseyside, L20 1BP
Shell Detling, Detling Hill, Detling, Maidstone, Kent, ME14 3HT
Shell Diss, Victoria Road, Diss, Norfolk, IP22 4GA
Shell Doggetts Lane, London Road, Marks Tey, Colchester, Essex, CO6 1EU
Shell Doncaster, 1 Balby Road, Doncaster, South Yorkshire, DN4 0RA
Shell Dorchester, 29B London Road, Dorchester, Dorset, DT1 1NF
Shell Downend, Badminton Road, Downend, Bristol, Avon, BS36 1AH
Shell Durham, High Street, Carrville, Durham, Durham, DH1 1LU
Shell Easington East, A19, Hawthorn, Seaham, Durham, SR7 8SS
Shell Easington West, A19, Hawthorn, Seaham, Durham, SR7 8SS
Shell Edge Lane, Edge Lane, Liverpool, Liverpool, L7 9LD
Shell Elstree Way, Elstree Way, Borehamwood, Hertfordshire, WD6 1LB
Shell Enfield, 970 Great Cambridge Road, Enfield, London, EN1 4JR
Shell Epping, High Road, Wake Arms Roundabout, Epping, Essex, CM16 5HW
Shell Erskine, Centreholm Roundabout, Erskine, Renfrewshire, PA8 6EY
Shell Etwelle, Ewell By Pass, Ewell, Surrey, KT17 2PU
Shell Expressway, A55 Interchange, Abergele Road, Llanddulas, Abergele, Clwyd, LL22 8HH
Shell Fairmile, 270 Portsmouth Road, Cobham, Surrey, KT11 1HU
Shell Far Cotton, Towcester Road, Cotton End, Northampton, Northamptonshire, NN4 8LA
Shell Farlington, Eastern Road, Farlington, Portsmouth, Hampshire, PO6 1UW
Shell Fazakerley, Longmoor Lane, Fazakerley, Liverpool, Merseyside, L10 1LF
Shell Felixstowe, The Dock / Anzani Avenue, Felixstowe, 0, Suffolk, IP11 4HU
Shell Fengate, Eastern Industrial Estate, Carr Road, Peterborough, Cambridgeshire, PE1 5YA
Shell Fenstanton, A14 Cambridge Road, Fenstanton, Huntingdon, Cambridgeshire, PE28 9HY
Shell Festival, Cobridge Road, Hanley, Stoke-On-Trent, Staffordshire, ST1 5JQ
Shell Fiveways, Bath Row, Edgbaston, Birmingham, West Midland, B15 1LS
Shell Fleet, 22 Fleet Road, Fleet, Hampshire, GU51 4QG
Shell Forest Edge, A31, Picket Post, Ringwood, Hampshire, BH24 3HN
Shell Forfar, Queenswell Road, Forfar, Angus, DD8 3JA
Shell Fort William, Road To The Isles, Fort William, 0, Inverness-shire, PH33 6TQ
Shell Forth Road Servs, 1 Ferry Muir Gait, South Queensferry, West Lothian, EH30 9SF
Shell Four Went Ways, Fourwentways, Little Abington, Cambridge, Cambridgeshire, CB21 6AR
Shell Fouroaks, Lichfield Road, Sutton Coldfield, West Midlands, B74 2XH
Shell Fradley North, Ryknield Street, Fradley, Lichfield, Staffordshire, WS13 8RD
Shell Fradley South, Ryknield Street, Fradley, Lichfield, Staffordshire, WS13 8RD
Shell Fratton, Goldsmith Avenue, Portsmouth, Southsea, Hampshire, PO4 8BH
Shell Gatwick North, Longbridge Way, Gatwick Airport, London, West Sussex, RH6 0NX
Shell Gayton, Chester Road, Gayton, Wirral, Merseyside, CH60 3RY
Shell Gibbet, St Neots Road, Papworth Everand, Cambridge, Cambridgeshire, CB23 3PD
Shell Gillette Corner, 882 Great West Road, Isleworth, Middlesex, TW7 5NG
Shell Glastonbury, Wirral Park Road, 0, Glastonbury, Somerset, BA6 9XE
Shell Glen, Rouken Glen Road, Thorneliebank, Glasgow, Strathclyde, G46 7HT
Shell Gloster, 117 Whitehorse Road, Croydon, Surrey, CR0 2LG
Shell Godmanchester, Legion Way, Godmanchester, Huntingdon, Cambridgeshire, PE29 2XH
Shell Godstone, Godstone Hill,Godstone, Surrey, RH9 8AJ
Shell Gosforth, Great North Road, Gosforth, Newcastle-Upon-Tyne, Tyne & Wear, NE3 2DT
Shell Grand Dale, Melton Road, North Ferriby, Humberside, HU14 3HG
Shell Green Street, 77 High Street, Green Street Green, Orpington, Greater London, BR6 6BJ
Shell Gristhwaite, Thirsk Bypass Northbound, Topcliff, Thirsk, North Yorkshire, YO7 3HN
Shell Grove, Grove Road, A12 Northbound, Woodbridge, Suffolk, IP12 4LQ
Shell Guide Bridge, 188 Stockport Road, Ashton-Under-Lyne, Lancashire, OL7 0NS
Shell Ham Hill, Malling Road, Ham Hill, Snodland, Kent, ME6 5LB
Shell Hammersmith, 372 Goldhawk Road, Hammersmith, London, Greater London, W6 0XF
Shell Hapsford MWSA, Junction 14 M56, M56 Motorway, Hapsford, Cheshire, CH2 4QZ
Shell Harborne, 295 Harborne Lane, Birmingham, West Midlands, B17 0NT
Shell Harlow, Bypass Potter Street, Harlow, Essex, CM17 9AD
Shell Hatton, Hertford Hill, Birmingham Road, Warwick, Warwickshire, CV35 7DZ
Shell Hawley, Hawley Road, Dartford, Kent, DA1 1PU
Shell Haydock Island, East Lancs Road, Newton-Le-Willows, Merseyside, WA12 0HL
Shell Hayle, Carwin Rise, Hayle, Cornwall, TR27 5DG
Shell Hazelgrove, A303, Sparkford, Yeovil, 0, Somerset, BA22 7JE
Shell Heathrow, 400 Colnbrook Bypass, Longford, West Drayton, Greater London, UB7 0HB
Shell Hellaby, Bawtry Road, Hellaby, Rotherham, Rotherham, S66 8EY
Shell Hemel Hempstead, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ
Shell Heyhouses, Heyhouses Lane, Lytham St Annes, Lancashire, FY8 3RQ
Shell Highland, Detling Hill, Detling Hill, Maidstone, Kent, ME14 3HT
Shell Hillbrow, 96A Bromley Hill, Bromley, Kent, BR1 4JU
Shell Hillcrest, Lichfield Road, Coleshill, Birmingham, West Midlands, B46 1LD
Shell Hillington, Hillington Road, Glasgow, Strathclyde, G52 4BL
Shell Hilton Park, Bury New Road, Prestwich, Manchester, Lancashire, M25 9WP
Shell Hitchin, Bedford Road, Hitchin, Hertfordshire, SG5 2TY
Shell Hoole Road, Hoole Road, Hoole, Chester, Cheshire, CH2 3NH
Shell Horsforth, Broadway Ring Road, Horsforth, Leeds, West Yorkshire, LS18 4DF
Shell Hospital Bridge, Staines Road, Twickenham, Middlesex, TW2 5JA
Shell Hove, 132-134 Old Shoreham Road, Hove, East Sussex, BN3 7BD
Shell Huddersfield, Westbourne Road, Marsh, Huddersfield, West Yorkshire, HD1 4LE
Shell Hungerford, 1 Bath Road, Eddington, Hungerford, West Berkshire, RG17 0HD
Shell Hunts Cross, 89 Hillfoot Avenue, Hunts Cross, Liverpool, Merseyside, L25 0NS
Shell Hyde, Dowson Road, Hyde, Cheshire, SK14 1QL
Shell Hythe, Southampton Road, Hythe, Southampton, Hampshire, SO45 5DA
Shell Invictus, London Road, Stone, Dartford, Kent, DA2 6AS
Shell Ipswich Road, Ipswich Road, Norwich, Norfolk, NR4 6LA
Shell Jennyfield, Ripon Road, Harrogate, North Yorkshire, HG1 2BS
Shell Kennford, A38, Kennford, Exeter, Devon, EX6 7UD
Shell Kilburn, 409 Kilburn High Road, Kilburn, London, Greater London, NW6 7QE
Shell Kings Heath, 78 Alcester Road South, Kings Heath, Birmingham, West Midlands, B14 7PT
Shell Kings Lynn, A47, West Lynn, Kings Lynn, Norfolk, PE34 3LW
Shell Kingsburn, Kingsway, Burnage, Manchester, Lancashire, M19 1RD
Shell Knutsford, Toft Road, Knutsford, Cheshire, WA16 0PE
Shell Ladymead, 14 Ladymead Road, Guildford, Surrey, GU1 1DL
Shell Lancaster, Caton Road, Lancaster, Lancashire, LA1 3PE
Shell Larkshall Road, 470 Larkshall Road, Chingford, London, Greater London, E4 9HH
Shell Layby, A34, Weston-On-The-Green, Bicester, Oxfordshire, OX25 3QQ
Shell Leadenhall, Grafton Street, Leadenhall, Milton Keynes, Buckinghamshire, MK6 5LY
Shell Leicester, London Road, Oadby, Leicester, Leicestershire, LE23JW
Shell Leith, 7 Seafield Road, Leith, Lothian, EH6 7LE
Shell Leominster, Ridgemoor, 0, Leominster, Herefordshire, HR6 0DQ
Shell Lincoln, Burton Road, Lincoln, Lincolnshire, LN1 3ND
Shell Lingfield, 1 Godstone Road, Lingfield, Surrey, RH7 6BN
Shell Little Waitrose Allestree, Duffield Road, Allestree, Derby, Derbyshire, DE22 2DG
Shell Little Waitrose Ashford Manor, 102 Fordbridge Road, Ashford, Surrey, TW15 3RX
Shell Little Waitrose Balsall Common, Kenilworth Road, Balsall Common, Coventry, West Midlands, CV7 7DN
Shell Little Waitrose Barton Mills, 5 Ways Roundabout, Barton Mills, Thetford, Norfolk, IP28 6AE
Shell Little Waitrose Battersea, 326 Queenstown Road, South Lambeth, London, London, SW11 8NE
Shell Little Waitrose Bayswater, 104-105 Bayswater Road, Bayswater, London, London, W2 3HT
Shell Little Waitrose Bemerton, 133 Wilton Road, Salisbury, Wiltshire, SP2 7JB
Shell Little Waitrose Birchwood, A12 Ipswich Road, Dedham, Colchester, Essex, CO7 6HX
Shell Little Waitrose Birdham, Birdham Straight, Birdham, Chichester, West Sussex, PO20 7HU
Shell Little Waitrose Blackdown, Maresfield Bypass, Uckfield, East Sussex, TN22 5EP
Shell Little Waitrose Blendon, 510 Blackfen Road, Sherwood Park Avenue, hi, Kent, DA15 9NT
Shell Little Waitrose Bowdon, Dunham Road, Bowdon, Altrincham, Trafford, WA14 4SN
Shell Little Waitrose Box Trees, Stratford Road, Hockley Heath, Solihull, Solihull, B94 6NS
Shell Little Waitrose Bracknell, A322, Bagshot Road, Bracknell, Berkshire, RG12 9RP
Shell little Waitrose Brentwood, 146-148 Warley Hill, Warley, Brentwood, Essex, CM14 5HE
Shell Little Waitrose Bridgetown, Shipston Road, Stratford-upon-Avon, Stratford-Upon-Avon, Warwickshire, CV37 7LP
Shell Little Waitrose Broxbourne, 197 High Road, Broxbourne, Hoddesdon, Hertfordshire, EN10 6PY
Shell little Waitrose Buckland, Reigate Road, Buckland, Reigate, Surrey, RH3 7ED
Shell Little Waitrose Burgh Heath, Brighton Road, Burgh Heath, Tadworth, Surrey, KT20 6AA
Shell Little Waitrose Burnt Common, Portsmouth Road, Send, Woking, Surrey, GU23 7JY
Shell Little Waitrose Caradon, Trerulefoot, Saltash, Cornwall, PL12 5BL
Shell Little Waitrose Chelmsford, 3 Eagle Way, Little Waltham, Chelmsford, Essex, CM3 3FY
Shell Little Waitrose Cheltenham, 352-356 Gloucester Road, Benhall, Cheltenham, Gloucestershire, GL51 7AY
Shell Little Waitrose Ching, 53 Sewardstone Road, Chingford, London, London, E4 7PU
Shell Little Waitrose Chiswell, 551 Watford Road, St Albans, Hertfordshire, AL2 3EH
Shell Little Waitrose Clearview, 19 Horley Road, Earlswood, Redhill, Surrey, RH1 5AL
Shell Little Waitrose Cody, 22 Farnborough Road, Farnborough, Hampshire, GU14 6AY
Shell Little Waitrose Denham, North Orbital Road, Denham, Uxbridge, Greater London, UB9 5EU
Shell Little Waitrose Derby, B5008 Etwall Road, Willington, Derbyshire, DE65 6DX
Shell Little Waitrose Ducklington, Ducklington Lane, Ducklington, Witney, Oxfordshire, OX28 4TT
Shell Little Waitrose Ealing, 29-31 Hanger Lane, Ealing, London, London, W5 3HJ
Shell Little Waitrose East Field, Rustington Bypass, Rustington, Littlehampton, West Sussex, BN17 6LE
Shell Little Waitrose Eastleigh, 147-149 Passfield Avenue, Eastleigh, Southampton, Hampshire, SO50 9NH
Shell Little Waitrose Fakenham, Creak Road, Fakenham, Fakenham, Norfolk, NR21 9HT
Shell Little Waitrose Fleet Road, 171 Cove Road, Fleet, Hampshire, GU51 2SH
Shell Little Waitrose Flitwick, 101 Ampthill Road, Flitwick, Bedfordshire, MK45 1BE
Shell little Waitrose Folly Hill, Odiham Road, Upper Hale, Farnham, Surrey, GU10 5AB
Shell Little Waitrose Fontwell, Arundel Road, Fontwell, Arundel, West Sussex, BN18 0SB
Shell Little Waitrose Grovebury, Billington Road, Billington, Leighton Buzzard, Bedfordshire, LU7 9HH
Shell Little Waitrose Halfmoon, 24-36 High Street, Epping, Essex, CM16 4AE
Shell Little Waitrose Hazlemere, Hazlemere Cross Roads, Hazlemere, High Wycombe, Buckinghamshire, HP15 7LG
Shell Little Waitrose Headington, London Road, Headington, Oxford, Oxfordshire, OX3 7RD
Shell Little Waitrose Hickstead, A23, Jobs Lane, Hickstead, Haywards Heath, West Sussex, RH17 5NZ
Shell Little Waitrose Hinchley Wood, Kingston Bypass, Esher, Surrey, KT10 9TL
Shell Little Waitrose Hinderton, Chester High Road, Neston, Cheshire, CH64 7TA
Shell Little Waitrose Holloway, 104-116 Holloway Road, Holloway, London, London, N7 8JE
Shell Little Waitrose Holywell, Chapel Cross Roads, Chipping Norton, Oxfordshire, OX7 5SX
Shell Little Waitrose Hook, London Road, Hook, Hampshire, RG27 9DZ
Shell Little Waitrose Hop Oast, Worthing Road, Horsham By Pass, Horsham, West Sussex, RH13 0AR
Shell Little Waitrose Horley, Brighton Road, Horley, Surrey, RH6 7JU
Shell Little Waitrose Hornsey Park Road, Chapel Cross Roads, Hornsey, London, London, N8 8JN
Shell Little Waitrose Horsley, Guildford Road, East Horsley, Surrey, KT24 6TA
Shell Little Waitrose Huntingdon, Stukeley Road, Huntingdon, Cambridgeshire, PE29 6HG
Shell Little Waitrose Ickenham, 55 High Road, Ickenham, Uxbridge, Greater London, UB10 8LF
Shell Little Waitrose John Abbott, 54 Quarry Hill Road, Tonbridge, Kent, TN9 2SA
Shell Little Waitrose Kingston Hill, 187-201 London Road, Kingston-Upon-Thames, Greater London, KT2 6PQ
Shell Little Waitrose Kingstonian, 164 Richmond Road, Kingston Upon Thames, Surrey, KT2 5HD
Shell Little Waitrose Liphook North, A3 T North, Liphook, Hampshire, GU30 7TT
Shell Little Waitrose Liphook South, A3 T South, Liphook, Hampshire, GU30 7TU
Shell Little Waitrose London Road, London Road, Lichfield, Staffordshire, WS14 9EQ
Shell Little Waitrose Lymington, 33 Milford Road, Pennington, Lymington, Hampshire, SO41 8DH
Shell Little Waitrose Maidenhead, 237 Bath Road, Taplow, Maidenhead, Berkshire, SL6 0AP
Shell Little Waitrose Markham Moor, A1 Northbound Carriageway, Markham Moor, Nottinghamshire, DN22 0QU
Shell Little Waitrose Mill Hill, Apex Corner, Mill Hill, London, London, NW7 3ET
Shell Little Waitrose Moorcroft, Chester Road, Streetly, Sutton Coldfield, West Midlands, B74 2HN
Shell Little Waitrose Moulton, Park View, Moulton, Northampton, Northamptonshire, NN3 7TP
Shell Little Waitrose Muswell Hill, 11 Colney Hatch Lane, Muswell Hill, London, London, N10 1QB
Shell Little Waitrose Newark, A17 Winthorpe Roundabout, Winthorpe, Newark, Nottinghamshire, NG24 2NY
Shell Little Waitrose Okehampton, Sourton Cross, Okehampton, Devon, EX20 4LY
Shell Little Waitrose Oldbury, Westend Roundabout, Stonehouse, Stroud, Gloucestershire, GL10 3SJ
Shell Little Waitrose Ottershaw, Guildford Road, Ottershaw, Surrey, KT16 0PG
Shell Little Waitrose Petts Wood, 52 Queensway, Petts Wood, Orpington, Kent, BR5 1DH
Shell Little Waitrose Phoenix, Regent Road, Salford, Manchester, M5 4TS
Shell Little Waitrose Pilgrims Way, London Road, Wrotham, Sevenoaks, Kent, TN15 7RR
Shell Little Waitrose Portway, 280 Weyhill Road, Andover, Hampshire, SP10 3LS
Shell Little Waitrose Princes Risborough, Lower Icknield Way, Longwick, Princes Risborough, Buckinghamshire, HP27 9RZ
Shell Little Waitrose Richmond, 22-24 Lower Richmond Road, Richmond, Greater London, TW9 4LJ
Shell Little Waitrose Roehampton, 237-239 Roehampton Lane, Roehampton, London, London, SW15 4LB
Shell Little Waitrose Sandiway, Chester Road, Sandiway, Northwich, Cheshire, CW8 2DX
Shell Little Waitrose Sawbridgeworth, 50 London Road, Sawbridgeworth, Hertfordshire, CM21 9JN
Shell Little Waitrose Saxondale, Saxondale Cross Roads, Bingham, Nottingham, Nottinghamshire, NG13 8AY
Shell Little Waitrose Sceptre, St Albans Road, Watford, Hertfordshire, WD24 7RU
Shell Little Waitrose Shoreham Airport, Brighton Road, Shoreham-By-Sea, West Sussex, BN43 5LD
Shell Little Waitrose Sidcup, 728 Sidcup Road, Eltham, London, London, SE9 3AL
Shell Little Waitrose South Weald, Brook Street, Brentwood, Essex, CM14 5NA
Shell Little Waitrose St Johns, 37 St Johns Road, Tunbridge Wells, Kent, TN4 9TP
Shell Little Waitrose Stirling Corner, Stirling Corner, Barnet By Pass, Barnet, Hertfordshire, EN5 3JG
Shell Little Waitrose Stock Road, Stock Road, West Hanningfield, Chelmsford, Essex, CM2 8LA
Shell Little Waitrose Stone, A34, Walton, Stone, Staffordshire, ST15 0HH
Shell Little Waitrose Stoughton, 200-202 Worplesdon Road, Stoughton, Guildford, Surrey, GU2 9UY
Shell Little Waitrose Sutton Elms, Coventry Road, Broughton, Leicester, Leicestershire, LE9 6QD
Shell Little Waitrose Sutton, 56-58 Cheam Road, Sutton, Greater London, SM1 2SS
Shell Little Waitrose Ternhill, Chester Road, Tern Hill, Market Drayton, Shropshire, TF9 2JQ
Shell Little Waitrose Thorley, London Road, Bishops Stortford, Hertfordshire, CM23 3LA
Shell Little Waitrose Thurcaston, A46/A6 Trunk Road, Birstall, Leicester, LE4 3BT
Shell Little Waitrose Titchfield, 264 Southampton Road, Titchfield, Fareham, Hampshire, PO14 4BB
Shell Little Waitrose Tollerton, 94 Melton Road, Tollerton, Nottingham, Nottinghamshire, NG12 4EN
Shell Little Waitrose Tothill, A34 Newbury Bypass, A34, Newbury, Berkshire, RG20 9BX
Shell Little Waitrose Tubs Hill, London Road, Sevenoaks, Kent, TN13 1DH
Shell Little Waitrose Tytherington, Manchester Road, Tytherington, Macclesfield, Cheshire, SK10 2JP
Shell Little Waitrose Welwyn Garden, Stanborough Road, Welwyn Garden City, Hertfordshire, AL8 6XA
Shell Little Waitrose Wheatsheaf, London Road, Virginia Water, Surrey, GU25 4QF
Shell Little Waitrose Whyteleafe, 408 Godstone Road, Whyteleafe, Surrey, CR3 0BB
Shell little Waitrose Windsor, 195 Clarence Road, Windsor, Berkshire, SL4 5AN
Shell Little Waitrose Winnersh, Reading Road, Wokingham, Berkshire, RG41 1HB
Shell Little Waitrose Woodbridge, 24 Grove Road, A12 Southbound, Woodbridge, Suffolk, IP12 4LH
Shell Livingston, Howden West, Livingston, Lothian, EH54 6AA
Shell Lonsdale, 400 Maidstone Road, Wigmore, Gillingham, Medway, ME8 0JA
Shell Loudwater, 722 London Road, Loudwater, High Wycombe, Buckinghamshire, HP11 1HE
Shell Loughborough, 53 Belton Road, Loughborough, Leicestershire, LE11 1LW
Shell Macknade, Canterbury Road, Faversham, Kent, ME13 8XA
Shell Maghull, Northway, Northway, Maghull, Lancashire, L31 0BW
Shell Magna, Burton Road, Acresford, Swadlincote, Derbyshire, DE12 7AP
Shell Manor Way, Manor Way, Halesowen, West Midlands, B62 8RJ
Shell Marston Mortaine, Beancroft Road, Marston Moreteyne, Bedford, Bedfordshire, MK43 0PZ
Shell Mead Way, Shaw Road, Shaw, Swindon, Swindon, SN5 5XS
Shell Meadows, Woodbridge Road, Guildford, Surrey, GU1 1EF
Shell Mersey View, Station Road, Ellesmere Port, Cheshire, CH65 4AX
Shell Middlewich Svcs, Holmes Chapel Road, Middlewich, Cheshire, CW10 0JB
Shell Milton Keynes South, Watling Street, Little Brickhill, Milton Keynes, Milton Keynes, MK17 9NE
Shell Mold, Alltami Road, New Brighton, Mold, Clwyd, CH7 6LQ
Shell Moorside, East Lancashire Road, Swinton, Manchester, Salford, M27 0AA
Shell Mottingham, 551 Sidcup Road, Eltham, London, London, SE9 3AF
Shell Nailsworth, Stroud Road, Nailsworth, Gloucestershire, GL6 0BE
Shell Narborough Road, 153 Narborough Road, Leicester, Leicester, LE3 0PD
Shell Neasden, 369 North Circular Road, Conduit Way, Neasden, London, NW10 0SH
Shell Needham Market, Norwich Road, Coddenham, Ipswich, Suffolk, IP6 8LP
Shell Newbury, Bath Road, Speen, Newbury, Berkshire, RG14 1QT
Shell Newmarket, 220 High Street, Newmarket, Suffolk, CB8 9AP
Shell Newport, 1 Malpas Road, Newport, Gwent, NP20 5PA
Shell Newtonloan, Newtonloan Toll, Gorebridge, Lothian, EH23 4LZ
Shell Northampton, London Road, Wootton, Northampton, Northamptonshire, NN4 0JN
Shell Northfield, 1020 Bristol Road South, Northfield, Birmingham, West Midlands, B31 2QU
Shell Northfleet, Stonebridge Road, Gravesend, Kent, DA11 9BJ
Shell Northolt, 300 West End Road, South Ruislip, Ruislip, Greater London, HA4 6QQ
Shell Northop Hall, Expressway, Northop Hall, Mold, Flintshire, CH7 6HF
Shell Northop, A55, Northop, Mold, Clwyd, CH7 6HB
Shell Northside, A49 Hope Under Dinmore, Leominster, 0, Herefordshire, HR6 0PJ
Shell Oak Lane, Richmond Road, Twickenham, Middlesex, TW1 3AB
Shell Oaklands Park, 1 Stansted Road, Bishops Stortford, Hertfordshire, CM23 2DR
Shell Ockbrook, A52 Brian Clough Way, Derby, Derbyshire, DE72 3HN
Shell Old Brompton, 106 Old Brompton Road, South Kensington, London, London, SW7 3RA
Shell Old Coulsdon, 215 Coulsdon Road, Old Coulsdon, Surrey, CR5 1EN
Shell Old Ford, 445-453 Wick Lane, Bow, London, London, E3 2TB
Shell Old Inns, A80 Wardpark, Cumbernauld, North Lanarkshire, G68 0BJ
Shell Old Street, 198-208 Old Street, London, London, EC1V 9BP
Shell Ollerton, Old Rufford Road, Ollerton, Ollerton Newark, Nottinghamshire, NG22 9DT
Shell Orbital, North Orbital Road, Colney Heath, St Albans, Hertfordshire, AL4 0NG
Shell Orwell, Orwell Bridge Road, Nacton, Ipswich, Suffolk, IP10 0NZ
Shell Ossett, Wakefield Road, Ossett, West Yorkshire, WF5 9AD
Shell Oswestry, Holyhead Road, Weston Rhyn, Oswestry, Shropshire, SY11 3EN
Shell Oxford House, Brighton Road, Lower Kingswood, Tadworth, Surrey, KT20 6UP
Shell Oxted, Church Lane, Oxted, Surrey, RH8 9NB
Shell Palmers Green, 148-150 Green Lanes, Palmers Green, London, London, N13 5UN
Shell Penhale, Kingsley Village, Fraddon, St Columb, Cornwall, TR9 6NA
Shell Penrith, Victoria Road, Penrith, Cumbria, CA11 8HU
Shell Pepys Corner, Worple Road, Raynes Park, London, London, SW20 8RE
Shell Peterborough, A1(M) J17, Oundle Road, Haddon, Peterborough, PE7 3UQ
Shell Picket Post, Picket Post, Ringwood, Hampshire, BH24 3HN
Shell Pied Piper, Winchester Road, Basingstoke, Hampshire, RG22 6HT
Shell Pine, 421 Edgware Road, The Hyde, London, London, NW9 0HS
Shell Pinner, 21 Pinner Green, Pinner, Middlesex, HA5 2AF
Shell Playing Place, Playing Place, Nr Truro, Truro, Cornwall, TR3 6HA
Shell Plough Lane, 59 Plough Lane, Wimbledon, London, London, SW17 0BW
Shell Pontefract, Bondgate, Pontefract, West Yorkshire, WF8 2JP
Shell Preston Park, 193 Preston Road, Brighton, Sussex, BN1 6SA
Shell Princess Parkway, Princess Park Way, Whalley Range, Manchester, M14 7LU
Shell Priory, Derby Road, Beeston, Nottingham, Nottinghamshire, NG9 2TA
Shell Propeller, Inverurie Road, Aberdeen, Aberdeenshire, AB21 9BB
Shell Ranelagh, London Road, Ipswich, Suffolk, IP2 0DX
Shell Rayleigh, High Road, Rayleigh, Essex, SS6 7SL
Shell Recharge Waitrose Fulham, 923-931 Fulham Road, Fulham, London, London, SW6 5HY
Shell Redbourn, St Albans Road, Redbourn, St Albans, Hertfordshire, AL3 7AD
Shell Redheugh Bridge, Askew Road West, Gateshead, Tyne & Wear, NE8 2JX
Shell Redmoss, Wellington Road, Aberdeen, Aberdeenshire, AB12 3JG
Shell Regent, 24 Regent Street, Leeds, West Yorkshire, LS2 7QA
Shell Retford, A1 Southbound, Markham Moor, Nottinghamshire, DN22 0PG
Shell Ripple Road, 514 Ripple Road, Barking, Essex, IG11 9PG
Shell Rise Park, Eastern Avenue, Romford, Essex, RM1 4SJ
Shell Rising Bridge, Blackburn Road, Rising Bridge, Accrington, Lancashire, BB5 2SB
Shell Roundabout, 744-748 Greenford Road, Greenford, Middlesex, UB6 8QQ
Shell Royal Oak, Canterbury Road East, Ramsgate, Kent, CT11 0LB
Shell Sale, Cross Street, Sale, Lancashire, M33 7JR
Shell Saltaire, Bingley Road, Saltaire, Shipley, West Yorkshire, BD18 4DJ
Shell Salterhebble, Salterhebble Hill, Halifax, West Yorkshire, HX3 0QE
Shell Sanderstead, 81 Limpsfield Road, Sanderstead, Surrey, CR2 9LE
Shell Sandling Road, Sandling Road, Maidstone, Kent, ME14 2RL
Shell Savoy, 262 York Road, Wandsworth, London, London, SW18 1TP
Shell Sedgemoor South, M5 J21-22, Rooskbridge, Axbridge, Somerset, BS26 2UF
Shell Sextons, Coggeshall Road, Marks Tey, Colchester, Essex, CO6 1LT
Shell Shaw Cross, Leeds Road, Shaw Cross, Dewsbury, Kirklees, WF12 7HP
Shell Shaws, 265 Netherauld House Road, Glasgow, Strathclyde, G43 1LS
Shell Sherwood Rise, Sherwood Rise, Nottingham, Nottingham, NG7 6JN
Shell Shirley Triangle, Stratford Road, Solihull, West Midlands, B90 4AU
Shell Shirley, 234 Winchester Road, Shirley, Southampton, Hampshire, SO16 6TL
Shell Shooters Hill, 165 Shooters Hill Road, Blackheath, London, London, SE3 8UQ
Shell Singleton Crossroads, Garstang Road East, Little Singleton, Poulton-Le-Fylde, Lancashire, FY6 7SX
Shell Sittingbourne, London Road, Sittingbourne, Kent, ME10 1NL
Shell Skelmersdale, Grimshaw Road, Skelmersdale, Lancashire, WN8 9JE
Shell Sketty, 76-78 Gower Road, Sketty, West Glamorgan, SA2 9BZ
Shell Smallford, 608 Hatfield Road, Smallford, St Albans, Hertfordshire, AL4 0HP
Shell Smithdown Road, 224 Smithdown Road, Wavertree, Liverpool, Liverpool, L15 5AH
Shell Solihull, Warwick Road, Solihull, West Midlands, B91 1BB
Shell Somerford, Lyndhurst Road, Christchurch, Dorset, BH23 4SA
Shell South Merton, 262 Martin Way, Morden, Greater London, SM4 4AW
Shell South Norwood, 123-127 Portland Road, South Norwood, London, London, SE25 4UX
Shell Southwark Bridge, 101-103 Southwark Bridge Road, Southwark, London, London, SE1 0AX
Shell Southwark Park, 297-309 Southwark Park, Southwark, London, London, SE16 2JN
Shell Sovereign, 96-118 Prince Avenue, Southend-On-Sea, Essex, SS2 6NN
Shell St Andrews Cross, 44-50 Victoria Road, Eglinton Toll, Strathclyde, G42 7AA
Shell St Georges, Brooklands Road, Weybridge, Surrey, KT13 0RP
Shell St Helier, 123-125 Wrythe Lane, Carshalton, Greater London, SM5 2RU
Shell St Ives, Ramsey Road, St Ives, Huntingdon, Cambridgeshire, PE27 6RG
Shell St Ninians, 40 Borestone Crescent, St Ninians, Stirling, Stirlingshire, FK7 9BH
Shell Stacey Bushes, H3 Monks Way, Stacey Bushes, Milton Keynes, Buckinghamshire, MK12 6HU
Shell Staines, 93-101 London Road, Staines, Middlesex, TW18 4HN
Shell Stanground, Whittlesey Road, Stanground, Peterborough, Cambridgeshire, PE2 8SH
Shell Stirchley Services, Holmer Farm Road, Stirchley, Telford, Shropshire, TF3 1QU
Shell Stokenchurch, 109 Oxford Road, Stokenchurch, High Wycombe, Buckinghamshire, HP14 3SX
Shell Stonnal, Chester Road, Stonnal, Walsall, Walsall, WS9 9HS
Shell Stopsley, Hitchin Road, Stopsley, Luton, Bedfordshire, LU2 7UP
Shell Stratford-Upon-Avon, Evesham Road, Stratford Upon Avon, Stratford-Upon-Avon, Warwickshire, CV37 9AS
Shell Strathtay, Edinburgh Road, Perth, 0, Perthshire, PH2 8DX
Shell Sunbury, 74 Country Way (A316 Westbound), Hanworth, Middlesex, TW13 6QN
Shell Sutton Maddock, Sutton Maddock, Shifnal, Shropshire, TF11 9ND
Shell Sutton Scotney North, A34 Winchester By Pass Northbound, Sutton Scotney, Winchester, Hampshire, SO21 3JY
Shell Sutton Scotney South, A34 Winchester By Pass Southbound, Sutton Scotney, Winchester, Hampshire, SO21 3JY
Shell Swansea Bay, Fabian Way, Neath, West Glamorgan, SA10 6JW
Shell Swaythling, Thomas Lewis Way, Swaythling, Southampton, Hampshire, SO17 3ED
Shell Symonds Yat, A40 Northbound Services, Whitchurch, 0, Herefordshire, HR9 6DP
Shell Talke, Newcastle Road, Talke, Stoke-On-Trent, Staffordshire, ST7 1UP
Shell Tamarisk, Linton Road, Loose, Maidstone, Kent, ME15 0AT
Shell Taunton Deane North, M5 Northbound, Trull, Taunton, Somerset, TA3 7PF
Shell Taunton Deane South, M5 Southbound, Trull, Taunton, Somerset, TA3 7PF
Shell Thirsk, Thirsk Bypass, Thirsk, North Yorkshire, 0, YO7 3HL
Shell Thornaby Wood, Thornaby Road, Ingleby Barwick, Stockton-On-Tees, Stockton, TS17 0JJ
Shell Thrapston, Junction 13 A14, A1/M1 Link, Thrapston Nr Kettering, Northamptonshire, NN14 4UR
Shell Three Ways, 28 Chester Road, Helsby, Warrington, Warrington, WA6 0EZ
Shell Thrussington, 663-667 Fosse Way, Thrussington, Leicester, Leicestershire, LE7 4TF
Shell Timperley, 282 Manchester Road, Timperley, Cheshire, WA14 5NB
Shell Tong Road, 147 Tong Road, Leeds, Leeds, LS12 1QJ
Shell Tonypandy, Tylacelyn Road, Penycraig, Tonypandy, Mid Glamorgan, CF40 1JR
Shell Topcliffe, Portsmouth Road, Peasmarsh, Guildford, Surrey, GU3 1NA
Shell Towcester, Watling Street, Towcester, Northamptonshire, NN12 6HN
Shell Trafalgar, Tregolls Road, Truro, Cornwall, TR1 1PU
Shell Triton, 95 Tettenhall Road, Wolverhampton, West Midlands, WV3 9NQ
Shell Trumpington, 58 High Street, Trumpington, Cambridge, Cambridgeshire, CB2 9LS
Shell Tyburn, 829 Tyburn Road, Birmingham, West Midlands, B24 9HY
Shell Ulverston, Oubas Hill, Ulverston, Cumbria, LA12 7LA
Shell Upminster, 168-170 St Mary's Lane, Upminster, Essex, RM14 3BS
Shell Upper Street, 276 Upper Street, Islington, London, N1 2TZ
Shell Upton, Arrowepark Road, Upton, Wirral, Merseyside, CH49 0UE
Shell Urmston, 42 Stretford Road, Urmston, Manchester, Trafford, M41 9LS
Shell Uttoxeter, New Road, Uttoxeter, Staffordshire, ST14 7DB
Shell Victoria, Ebury Street, Semley Place, London, London, SW1W 9QJ
Shell Victory, Kettering Terrace, Mile End, Portsmouth, Hampshire, PO2 7SB
Shell Washwood Heath, 288 Washwood Heath Road, Washwood Heath, Birmingham, Birmingham, B8 2UL
Shell Waterlooville, 222 London Road, Waterlooville, Hampshire, PO7 7AA
Shell Wellingborough, Finedon Road, Wellingborough, Northamptonshire, NN8 4AL
Shell Wellington, Wellington Road, Aberdeen, Aberdeenshire, AB12 3JX
Shell West Bromwich, Dudley Street, West Bromwich, West Midlands, B70 9LS
Shell West Drayton, Holloway Lane, Harmondsworth, West Drayton, Greater London, UB7 0AE
Shell Westbourne, 223 Harrow Road, Paddington, London, London, W2 5EH
Shell Westermains, 31 Glasgow Road, Kirkintilloch, Glasgow, Strathclyde, G66 1BG
Shell Western Road (Palestine Grove), 231 Western Road, Mitcham, London, Greater London, SW19 2QD
Shell Westwood, Atherstone Avenue, Westwood, Peterborough, Cambridgeshire, PE3 9TX
Shell Wetherby, 31 North Street, Wetherby, Leeds, LS22 6NU
Shell Weybridge, 181 Oatlands Drive, Weybridge, Surrey, KT13 9DJ
Shell Whichers Gate, Rowlands Castle, Havant, Hampshire, PO9 6BB
Shell Whitechapel, 139-149 Whitechapel Road, Whitechapel, London, London, E1 1DT
Shell Whitehouse, 665 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Shell Whitemare Pool, Whitemare Pool, Gateshead, Tyne & Wear, NE10 8YB
Shell Whitmore Park, Holbrook Lane, Coventry, West Midlands, CV6 4DG
Shell Wickham, Fareham Road, Wickham, Fareham, Hampshire, PO17 5BY
Shell Wilbury, Poynters Road, Dunstable, Bedfordshire, LU5 4SN
Shell Willenhall Road, Willenhall Road, Willenhall, West Midlands, WV13 3LP
Shell Willesden, 290 Willesden Lane, Willesden Green, London, Greater London, NW2 5HS
Shell Winnall, Easton Lane, Winnall, Winchester, Hampshire, SO23 7SL
Shell Wirral Way, 413 Borough Road, Birkenhead, Merseyside, CH42 0HA
Shell Wisbech, North Walton Highway, Wisbech, Cambridgeshire, PE14 7BD
Shell Wokingham, 109-111 London Road, Wokingham, Berkshire, RG40 1YD
Shell Wolverhampton, Birmingham Road, Blakenhall, Wolverhampton, Wolverhampton, WV2 3LH
Shell Woodford, Southend Road, Woodford Green, Essex, IG8 8QH
Shell Woodland Road, Woodland Road, Darlington, Durham, DL3 9NQ
Shell Worksop, St Annes Drive, Worksop, Nottinghamshire, S80 3QD
Shell Wrexham, Mold Road, Wrexham, Clwyd, LL11 2AF
Shell Yiewsley, 209 High Street, Yiewsley, West Drayton, Middlesex, UB7 7QP
Does Shell GO+ Rewards offer more than just points?
Does Shell GO+ Rewards offer more than just points?
Absolutely Shell Go+ Rewards offers far more than just points on your qualifying spend.
There are opportunities to earn bonus points, free hot drinks, save money on shop items and get surprises treats as well as take part in chances to win prizes with competitions and games.
To get the best out of Shell Go+ please enable communications.
There is so much more to Shell GO+ Rewards!
I didn't get my extra 200 Shell GO+ Rewards points for giving marketing consent when joining
I didn't get my extra 200 Shell GO+ Rewards points for giving marketing consent when joining
The 200 extra points is available when you first join and agree to receive marketing communications. Please allow up to 48 hours for these points to added to your account.
How can Shell GO+ Rewards members opt -in to the CO2 Offset Programme?
How can Shell GO+ Rewards members opt -in to the CO2 Offset Programme?
Shell is offering Shell GO+ Rewards loyalty programme members who have opted-in to the CO2 offset programme the opportunity to lower their carbon footprint and offset their CO2 emissions.
Customers simply need to:
- Join Shell GO+ Rewards loyalty programme by downloading the Shell App
- Opt-in to the CO2 offset programme via the Shell App
- Scan your Shell App, card or key fob every time you fill-up
Subject to a small charge per litre of fuel purchased, see the Shell app for details.
What happens if I forget to scan my Shell GO+ Rewards Shell App, card and key fob?
What happens if I forget to scan my Shell GO+ Rewards Shell App, card and key fob?
Please make sure to scan your Shell App, card or key fob upon checkout to earn points. Members will not earn points if they don’t scan their Shell App, card or key fob and points cannot be added after payment.
Is there a maximum number of points I can earn in Shell GO+ Rewards?
Is there a maximum number of points I can earn in Shell GO+ Rewards?
You can earn:
on up to 5 transactions per day
up to 700 points per day
up to 21,000 points per month
How do I get my Shell GO+ Rewards free hot drink?
How do I get my Shell GO+ Rewards free hot drink?
Step 1.You receive one digital stamp for every hot drink purchased when you scan your Shell App, card or key fob.
Step 2. After you have collected 7 stamps you will automatically allocated a free hot drink reward in your Shell GO+ Rewards account.
Step 3.You can redeem your hot drink reward at a participating Shell service station within 30 days.
Please not that you will not receive a digital stamp when you redeem your free hot drink.
Some of my Shell GO+ Rewards transactions are not showing in my transaction history, why is this happening?
Some of my Shell GO+ Rewards transactions are not showing in my transaction history, why is this happening?
All transactions at participating service stations where your Shell GO+ Rewards barcode was scanned, should appear in your transactions history.
Please make sure to scan your Shell App, card or key fob upon checkout to earn points. Members will not earn points if they don’t scan their Shell App, card or key fob and points cannot be added after payment.
If your transaction does not appear within 48 hours please contact our Customer Service Team:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ webform.
I'm a Shell GO+ Rewards member and I need a copy of one of my receipts. Where can I get it?
I'm a Shell GO+ Rewards member and I need a copy of one of my receipts. Where can I get it?
You can view your transactions in the Transactions section of your app or website. You will see the date, the service station where the transaction took place, the amount you paid and the savings you made. You will only see a receipt where a qualifying transaction took place.
How do I know I have Shell GO+ rewards and partner offers to ensure I use them before they expire?
How do I know I have Shell GO+ rewards and partner offers to ensure I use them before they expire?
If you wish to be notified when you are allocated a reward to prevent rewards being missed, we recommend you opt-in to communications from Shell GO+ Rewards via the Settings menu in your Shell App or the ‘My Account’ section of your online account.
If you opt-in to communications, you will be notified each time you receive a reward, and you will also receive a reminder.
Should you wish to opt-in to communications, please follow the instructions below to change the settings of your account:
Opt into Shell GO+ Rewards communications via the Shell App
1. Open the Shell App and login to your account.
2. Tap on ‘More.’
3. Choose ‘Settings’. You will see a list of notification options.
4. Toggle on the specific notifications you want to receive. Changes will be saved automatically.
Opt into Shell GO+ Rewards communications via your online account
1. Log in to your account via www.shell.co.uk
2. Click on your name at the top right-hand corner of page.
3. Choose ‘My Account’.
4. Once you click on ‘My Account’, you will be redirected to a page that shows your account details. Click on ‘Communication.’
5. You can tick the box beside the specific email notifications you want to receive. Changes will be saved automatically.
It is important to use rewards whilst they are still valid because they cannot be used or re-allocated to your account once they have expired.
I did not receive my Shell GO+ reward after I exchanged my points. What do I need to do?
I did not receive my Shell GO+ reward after I exchanged my points. What do I need to do?
Please follow the steps below:
Step 1. Rewards that you can redeem instore will appear in the Rewards section of your Shell App or online account
Step 2. Partner e-gift cards will be emailed to the email address associated with your Shell GO+ Rewards account
Step 3. Contact the Customer Service Centre if you still cannot see your reward or e-gift cards.
Customer Service Centre:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ Webform.
Why didn’t I receive my Shell GO+ Rewards points when I used Pay at Pump?
Why didn’t I receive my Shell GO+ Rewards points when I used Pay at Pump?
We are working hard to fully integrate our mobile payment service into Shell GO+ Rewards. You may experience a delay in seeing your points appear in your points balance when using Pay at Pump. Please be aware that this delay can be anywhere between a 24 hour to 4 day (Friday- Monday) lapse time.
If you need further help on this subject, please contact our Customer Service Team:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ Webform.
I don’t have the Shell App, how do I activate my Shell GO+ Rewards?
I don’t have the Shell App, how do I activate my Shell GO+ Rewards?
If you do not have the Shell App, please follow the instructions below to activate and redeem your rewards:
Please visit my.shell.co.uk where you can log in to your Shell GO+ Rewards account to see your details and activate your rewards.
Note that you will need your Shell GO+ Rewards card or key fob to be scanned at the Shell service station when you pay in order to redeem the reward.
Step 1. Log in to your account via Sign in to Shell
Step 2. Scroll down to the “Your Rewards” section.
Step 3. Go to the reward you would like to redeem on your next visit. Toggle on the reward to activate. When it turns blue this means that the reward has been activated. It may be useful to choose to activate all your rewards as when you visit Shell next time, the reward with the earliest expiry date is likely to be redeemed first. If they all have the same expiry date the reward with the most value will be applied.
Step 4. Scan your card or key fob at the till for the reward to be redeemed.
What are the Shell GO+ Rewards member benefits?
What are the Shell GO+ Rewards member benefits?
Members have access to exclusive Shell GO+ Rewards benefits.
1. Exclusive fuel savings
Exchange your points for fuel rewards to save on fuel.
2. Savings, rewards and partner offers
Save 10% on deli by Shell, Shell Helix and Advance engine oils and selected car washes. Plus get access to some great partner offers. We partner with trusted brands to bring you great rewards, exclusive offers, and fun games to save even more.
3. Free hot drinks
Buy 7 hot drinks and get your next one free
How do I order a Shell GO+ Rewards card and key fob?
How do I order a Shell GO+ Rewards card and key fob?
If you are a Shell GO+ Rewards member and would like a card or key fob please follow the steps below:
Step 1: Go to www.shell.co.uk and log in to your Shell GO+ Rewards account. If you do not have an account yet, you will need to create one before you can order your card or key fob.
Step 2: Scroll down the webpage and click on "Order card and key fob"
Step 3: Provide your address so that your card or key fob can be sent to you. Make sure that the address you provide is accurate and up to date to avoid any delivery issues.
Step 4: Submit your order
Once you have entered your address, click the "Submit" button to complete your order. Your card or key fob should arrive within 30 days.
How do I redeem my Shell GO+ rewards?
How do I redeem my Shell GO+ rewards?
Toggle on to activate your reward in the Shell app or your online account and then scan your Shell App, card or key fob to redeem your reward. You will then need to pay any balance outstanding.
Shell GO+ Rewards members can use rewards on a maximum of five (5) individual transactions each calendar day.
Why can’t I redeem my Shell GO+ reward at a Shell service station?
Why can’t I redeem my Shell GO+ reward at a Shell service station?
Please check the following:
1.- Check to see if the reward needs to be toggled on. If so, please toggle on in the Rewards section of your account.
2.- Check the terms and conditions of the reward to ensure that:
- your purchased product is eligible
- your purchase value is eligible
- any other terms and conditions are met
When do my Shell GO+ Rewards points expire?
When do my Shell GO+ Rewards points expire?
Points are valid for a minimum of two years (24 months) from the date they appear in your account. They will expire at the end of the second year (December 31), unless your membership is terminated before then.
For example:
Points allocated Points expiry date
12th September 2024 31st December 2026
31st December 2024 31st December 2026
2nd January 2025 31st December 2027
How do I exchange my points to get a reward in my Shell GO+ Rewards account?
How do I exchange my points to get a reward in my Shell GO+ Rewards account?
Step 1: Visit the 'Spend your points' section of the Shell App or website.
Step 2: Eligible rewards will have the 'Select' button highlighted in yellow.
Step 3: Click on 'Select' to choose the reward.
Step 4: In-store rewards are shown in the 'Rewards' section of your account. Partner e-gift cards will be emailed to you.
My points balance has not been updated in my Shell GO+ Rewards account.
My points balance has not been updated in my Shell GO+ Rewards account.
Points earned or exchanged are updated in real-time. However, there might be a delay due to connectivity issues, in which case your points balance will be updated within 48 hours. If the points still have not been updated after 48 hours, we kindly request you to re-login to your Shell GO+ Rewards account. If the issue persists, please contact our Customer Service Team.
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ Webform.
How do I earn points in Shell GO+ Rewards?
How do I earn points in Shell GO+ Rewards?
Members will earn points when scanning their Shell App, card or key fob when purchasing fuel. At participating Shell service stations points can be earned on selected in-store products. Upon making payment, members will earn:
2 points with every litre of Shell V-Power fuel..
1 point with every 1 litre of regular Shell fuel..
1 point per £1 spent on selected in store products at participating Shell service stations.
Points cannot be earned on:
- Bunker fuel, Keyfuels, UK Fuels, OMV, Circle K and ENI, UTA, Total fuel card transactions;
- Tobacco and related products, vapes, phone cards, baby milk, stamps, utility cards, e top-up and lottery; any other age restricted products, such as scratch cards. However, points can be earned on alcohol purchases.
- Purchases of in-store items from non-participating stores at Shell service stations.
- Purchases through the UberEats app unless informed by Shell of a specific promotion.
Why am I missing transactions in my Shell GO+ Rewards account?
Why am I missing transactions in my Shell GO+ Rewards account?
When you scan your Shell App, card or key fob, transactions will be visible in your transaction history, to find your transactions in your Shell App, click on more, click on Transactions. Please allow up to 48 hours for details of the transaction history to be updated in your account.
If you have completed a transaction and scanned your Shell App, card or key fob but it is still not reflected in your transaction history after 48 hours, please contact our Customer Service Team:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ Webform.
How do I register for a Shell GO+ Rewards account?
How do I register for a Shell GO+ Rewards account?
Step 1: Either download the Shell App or visit Shell.co.uk and click on register.
Step 2: Insert your name and email address.
Step 3: You will receive a 6 digit OTP, please enter the OTP .
Step 4: Choose whether to op-tin to receive notifications and/or communications.
Step 5: Your account has been created and you can start earning points to unlock savings to make every journey more rewarding.
What will happen to my existing visits and rewards from the 6th August 2024?
What will happen to my existing visits and rewards from the 6th August 2024?
You don't have to do anything, we will do the hard work for you. On the 6th of August 2024 we will convert your eligible earnings into points for you. If you made any transactions in the few days before the switchover these will be topped up for you shortly after. Any existing rewards that you had in your Shell GO+ Rewards account will remain active until the expiry date shown.
How much are my points worth?
How much are my points worth?
The standard conversion rate is:
1 Point = 0.5p
2 Points = 1p
100 Points = 50p
200 Points = £1
500 Points = £2.50
1,000 Points = £5
Points have no value until they are redeemed. Points cannot be sold, traded, or exchanged for cash.
What’s new in Shell GO+ Rewards.
What’s new in Shell GO+ Rewards.
In response to your valuable feedback, we’ve revamped Shell GO+ Rewards. This refreshed loyalty and rewards programme is our way of showing appreciation to our loyal members.
The new features include:
- Improved welcome offer, £2.50 worth of points when customers join and opt in to marketing communications
- Members can earn points on fuel, plus at participating Shell service stations members can also earn points on selected in store products when scanning their Shell App, card or key fob.
- Members can then visit the ‘Spend your points’ section to exchange their points for rewards and partner e-gift cards to save money, and they can choose a range of rewards, such as savings on fuel and instore products.
- Members will still have access to exclusive member benefits, such as 10% off deli by Shell, car and jet wash and Shell Helix and Advance engine oils. To provide more value to our members we have replaced the 10% off hot drinks member benefit with buy 7 hot drinks and get your next one free. Members will continue to get surprise rewards and treats e.g., fuel discounts.
How is VAT calculated?
How is VAT calculated?
In the UK, the VAT rate applicable on public charging is currently 20%. The price per kWh you see advertised in the Shell App or via the payment terminal on the charger is inclusive of VAT.
Are the costs shown in the transaction history inclusive of VAT?
Are the costs shown in the transaction history inclusive of VAT?
Yes, the costs shown in the transaction history are inclusive of VAT.
Will I still be able to view my previous transactions and charging history?
Will I still be able to view my previous transactions and charging history?
Yes, you can easily view your last 12 months of charging history in the Shell App. Simply navigate to the "More" menu > Transactions > EV Charge History
How much historical transaction data can I find under the Shell Recharge Transactions section?
How much historical transaction data can I find under the Shell Recharge Transactions section?
Your last 12 months of history will be displayed by default.
What information can be found under the Shell Recharge Transactions section?
What information can be found under the Shell Recharge Transactions section?
You will find the following details in your transaction history:
Charge point address (City, Country, Post Code), Session start and end time, total charge time, total energy delivered, total CO2 saved, total session cost, charge point operator.
What Is Shell Live Chat? How Can I Use This Option?
What Is Shell Live Chat? How Can I Use This Option?
Shell Live Chat is a feature that allows you to obtain more information about Shell products, services, and job offers, among other things. You’re welcome to chat with our agent using the live chat function.
The live chat is available from Monday to Friday, between 8:00 AM and 5:00 PM, excluding public holidays.
The chat button can be found in the Shell app under the “More” section -> “help center” or in the bottom right corner on the support page:
To use the chat, follow these steps:
- Click on the “Help” button.
- Next, click on the “Chat” button.
- Provide your details (name, surname, and email address).
- Type the message you want to convey.
- Once everything is filled out, click the “Start Chat” button.
Now you can chat with the agent.
After the conversation, you can share your feedback by clicking either the “👍” or “👎” button. You can also leave a comment if you’d like to share your insights, which will be helpful for future improvements. When you’re done, press the “Send” button.
To exit the chat, click the “Minimize” button in the upper right corner of the chat window.
How can I delete my payment method from the Shell App?
How can I delete my payment method from the Shell App?
Open the Shell App and navigate to 'More', select the payment method you want to delete, and click on 'Remove'.
Can I use the same debit/credit card to pay for fuel and EV charging?
Can I use the same debit/credit card to pay for fuel and EV charging?
You can use the same debit/credit cards for both Pay at pump and EV charging. However, you will need to seperately add the payment methods by navigating to the "More" menu > Payment Methods. Please note in case you add a new payment method for EV charging, make sure you link this payment account to your active charge card. Navigate to Shell Recharge Cards > select card > payment method > select new payment method.
How can I change my payment method?
How can I change my payment method?
Simply navigate to the "More" menu > Shell Recharge Cards > Select card > Payment method > Add payment method
Where can I view my invoices?
Where can I view my invoices?
Navigate to the "More" menu > Transactions > Shell Recharge Invoices
I've lost my Shell Recharge card, how do I block it?
I've lost my Shell Recharge card, how do I block it?
If you have lost your card, make sure you block it in the Shell app. Simply navigate to the 'More' menu > Shell Recharge Cards > select the card in question > select "issues with my card" and then "block card". You can now order a new card in the "Shell Recharge Cards" section of the Shell app, accessed via the "More" menu.
How do I order and activate my charge card?
How do I order and activate my charge card?
Simply navigate to the "More" menu > Shell Recharge Cards > Order or Activate a Card > Order a new card > Select card type > Add payment details > Add billing address > Select delivery address > Place order.
Your card will be delivered to you within 5 working days. Once received, navigate to the "More" menu > Shell Recharge Cards > Order or Activate a card > Activate card > Enter card number > Add payment method > Activate card
Can I order a charge card in Europe using the Shell App?
Can I order a charge card in Europe using the Shell App?
No, currently it is only possible to order a Shell Recharge charge card to a UK address via the Shell App. If you'd like to order a charge card for delivery in another country, please do this via the Shell App.
How do I activate my charge card?
How do I activate my charge card?
Simply navigate to the "More" menu > Shell Recharge Cards > Activate Card on the Shell App
How do I charge when using Shell Recharge?
How do I charge when using Shell Recharge?
How to delete my Shell GO+ Rewards account?
How to delete my Shell GO+ Rewards account?
If you have made the decision to delete your Shell GO+ Rewards account, here's what you need to do. Please note that account deletion can only be done through the Shell app. Here are the steps:
- Open the Shell App on your device and log in to your account.
- After logging in, tap on the tab with the three dots, which is labeled as the 'More' option, located in the main page at the bottom of the screen.
- Select the 'View and Edit Profile' option.
- Look at the bottom of the Profile page and locate the 'Delete Account' option.
- Confirm Deletion, a confirmation message will appear, explaining the consequences of deleting your account. If you are certain that you want to proceed with the deletion, tap on the red "Delete Account" button.
- Once you have confirmed the account deletion, your account will be permanently removed, and it will not be possible to reverse this process. All your data, points, benefits, and rewards as a Shell App user will be deleted.
If you need further help on this subject, please contact our Customer Service Team:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ Webform.
Please bear in mind that after deleting your account, you will forfeit all your benefits and rewards as a Shell app user. Additionally, you may lose access to other Shell services and applications linked to your account.
How can I obtain a VAT receipt from a Shell service station ?
How can I obtain a VAT receipt from a Shell service station ?
If you forgot to collect your VAT receipt at the time of purchase, go back to the Shell service station where you made the purchase and request a copy of your receipt from the staff member at the counter. They will be able to locate your transaction and provide you with a printed copy of the receipt.
If you are unable to return to the service station, you can contact our customer support to request a copy of the VAT receipt. Provide information such as the site of the purchase, the date and time of the purchase, the amount, and the type and grade of fuel, as well as the pump number and the last four digits of the card you used to pay for your fuel.
While we encourage customers to contact customer support if necessary, please note that it is always recommended to collect your VAT receipt at the time of purchase to avoid any inconvenience later. If you have any concerns or questions about obtaining a VAT receipt from a Shell service station, feel free to contact customer support for further assistance.
I have questions about the Shell Fuel Card.
I have questions about the Shell Fuel Card.
If you have any questions regarding the Shell fuel card, you can reach out to Shell's Fleet Solutions team for assistance. They can assist with any questions related to your Shell fuel card, such as inquiries about billing, transaction history, fuel discounts, and more.
To contact the Fleet Solutions team, you can call Shell Cards Customer Service at +44 800 731 3131. Alternatively, you can send an email to generalcardrequests-uk@shell.com.
It's essential to have your fuel card information handy when contacting customer support. This information includes your fuel card number, the name of your company or organization, and your contact details. Providing this information will help expedite your inquiry and ensure that the customer support team can assist you efficiently.
How can I check if the service station has water services?
How can I check if the service station has water services?
If you are planning a long road trip, or simply need to refuel your car, you might be wondering if the service station you are visiting offers water service.
The easiest way to find out if a service station offers water service is by using the station locator://www.shell.co.uk/motorist/shell-station-locator.html. This tool allows you to search for service stations in your area by entering your postcode or town/city. Once you have found a station near you, you can click on the station details to find out what services are offered.
If you are unable to find the information you need on the station locator tool, you can also contact the service station directly. Most service stations have a phone number or email address listed on their website, and you can use this information to inquire about water service. Alternatively, you can stop by the station and ask one of the attendants if they offer water service.
How do I unsubscribe from Shell’s GO+ Marketing Emails?
How do I unsubscribe from Shell’s GO+ Marketing Emails?
If you are receiving marketing emails from Shell Go+ and want to unsubscribe, this can be done via the Shell GO+ website or the mobile app. Here's what you need to do:
Via Website
1. Login to your account via the Shell GO+ Website
2. Click on your name at the top right-hand corner of page.
3. Choose ‘My Account’.
4. Once you click on ‘My Account’, you will be redirected to a page that shows your account details. Click on ‘Communication’ at the top left.
5. You will see a list of email notifications we currently sent out to you. You can untick the box beside the specific email notifications you do not want to receive. Changes will be saved automatically. Via App
1. Login to your account via the app
2. Tap on three dots in the right-bottom corner ‘More’
3. Choose ‘Settings’. You will see a list of email notifications we currently sent out to you.
4. Tap on the toggle on the right-hand side of the specific email notifications you do not want to receive. Changes will be saved automatically.
Once you have unsubscribed from the marketing emails, please note that you may still receive email correspondence from Shell in relation to your loyalty account as our marketing materials are scheduled in advance.
If you encounter any difficulties or issues, Shell is ready to assist you in processing your request. Simply email us at gopluscscuk@shell.com with your Shell Go+ barcode number and registered email address, and we'll take care of it for you.
We value your privacy, and you have the right to control your personal information. For more information about our privacy policy and your rights, please visit the following link: https://www.shell.co.uk/privacy/b2c-notice.html.
How do I change the email address for my Shell GO+ Rewards account?
How do I change the email address for my Shell GO+ Rewards account?
If you need to update the email address associated with your Shell GO+ Rewards account, please contact our Customer Service Team:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Go+ Webform.
Step 1: Contact Customer Support and provide your Shell Go+ number, barcode number, your old email address and the new email address you would like to use for your account.
Step 2: Wait for a Response
After submitting your request, you will receive an email from Shell's customer support team. They will work with you to verify your identity and make the necessary changes to your account.
If you are having difficulty ordering your new Shell GO+ Rewards card or key fob, you can contact Shell GO+ Rewards customer service for assistance. Provide them with your complete address and they will manually order the card or fob for you.
How do I order a replacement Shell GO+ Rewards Card and Key Fob?
How do I order a replacement Shell GO+ Rewards Card and Key Fob?
If you have lost or damaged your Shell GO+ Rewards card and key fob, don't worry. The process of getting a replacement is straightforward. Follow these steps to obtain your new set of card and key fob:
Step 1. Go to www.shell.co.uk and log in to your Shell GO+ Rewards account.
Step 2. Scroll down on your profile page and click on the button that says "Need a New Card? Tell us why." From there, select the reason for your replacement - Lost, Stolen, Damaged, or Not Received. Then click "Apply."
Step 3. The system will ask if you are sure you want to deactivate your current card and fob. Click "Yes" to proceed.
Step 4. Enter your address so that the new set of card and key fob can be delivered to you.
Step 5: Wait for Your Replacement
Click "Submit" and wait for your new set of card and key fob to arrive. It should take no longer than 30 days to receive your replacement.
In which countries is the Shell Recharge charge card available?
In which countries is the Shell Recharge charge card available?
We operate in 35 countries in Europe which means you should be covered for all your charging needs. To check if there is charging available where you are headed please refer to the Shell App.
Does the Shell App show real time availability?
Does the Shell App show real time availability?
Yes the Shell App shows real time availability of the Shell Recharge charge posts.
Where do I download the Shell App?
Where do I download the Shell App?
You can download the Shell App from the Google Play Store (Android) or the Apple App Store (iOS).
What is fuelService?
What is fuelService?
fuelService is an app that allows disabled drivers to contact Shell service stations to request assistance with refuelling before making a journey.
Once help is confirmed, you can use the app to notify the station when you arrive. Payment is easy too, with Pay at Pump mobile payment available at selected Shell stations, you can also pay via card or cash.
Click here to find out how it works and download the fuelsevice app in 4 easy steps.
Click here to see the service in action.
I am a shareholder of Shell, how do I enquire about my shares?
I am a shareholder of Shell, how do I enquire about my shares?
For enquiries about your shareholding (including changes in your personal details, share dealing services, dividend payments, share certificates, estate of a deceased shareholder) please contact your bank, broker, custodian or financial institution. Contact details can be found below.
Holders of share certificates, CREST Members or the Shell Nominee Service participants
Equiniti (Company Registrar)
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
International: +44 (0) 121 415 7073
UK: 0800 169 1679
customer@equiniti.com
www.equiniti.com/uk/contact-us
www.shareview.co.uk
Registered ADS holders
JPMorgan Chase Bank, N.A.
P.O. Box 64504
St. Paul,
MN 55164-0504
Overnight Mail:
JPMorgan Chase Bank, N.A.
1110 Centre Pointe Curve, Suite 101
Mendota Heights, MN 55120-4100
International: +1 651 453 2128
USA: +1 888 737 2377
jpmorgan.adr@eq-us.com
www.adr.com/shareholder
How do I enquire about my pension with Shell?
How do I enquire about my pension with Shell?
If you are a member of the Shell Pensioners Association and are enquiring about your pension, please visit our website by clicking here. Alternatively, you can send an email to the email address below:
Are Shell fuels tested to ensure they are of a high quality?
Are Shell fuels tested to ensure they are of a high quality?
Shell has done extensive research in order to formulate the highest quality fuels for our customers on the road. We test our own fuel at both retail sites and supply terminals to ensure that it is of a high quality. If you are unhappy with the fuel that you purchased then you can fill in out the form here [https://support.shell.com/hc/en-gb/requests/new] and we will look into it.
What are the business opportunities for Shell Lubricants?
What are the business opportunities for Shell Lubricants?
If you would require at least 100,000 litres of Shell branded lubricants per annum, kindly contact our New Business Service for further assistance. You may reach them by calling 0800 731 8888 and select option 4.
Otherwise, if your requirement is less than 100,000 litres per annum, you may get in touch with our preferred distributor, Certas Energy.
- lubricants@certasenergy.co.uk
- 0800 371 910 (England and Wales)
- 0845 604 6732 (Scotland)
How do I apply for a job at Shell?
How do I apply for a job at Shell?
Are you ready to explore opportunities to take your career to the next level? Whether you are a student, a graduate or an experienced professional, discover the impact you could make with a career at Shell.
Visit our Careers Section to begin.
What is Pay at Pump and how can it benefit me?
What is Pay at Pump and how can it benefit me?
We know that people lead very busy lives. Sometimes you don’t need coffee, milk or groceries from our shop. Or maybe you have a child or pet in your car and you just want to Pay at Pump.
Shell Pay at Pump is a mobile fuel payment service available at most Shell stations, it allows you to pay for fuel on your mobile quickly and easily from your car. Using the Pay at Pump service within the Shell app you just simply:
- Enter and confirm the pump number from the comfort of your vehicle
- Using Apple Pay, Android Pay or PayPal, select your payment of choice to pay for your fuel quickly without queuing up in store.
- Wait for the 'Start Fuelling' message to appear.
- Then Fill Up with fuel and drive off. It really is as simple as that.
What is Ethanol?
What is Ethanol?
Which fuel cards do you accept?
Which fuel cards do you accept?
But if in doubt, please check at the service station before you start filling up.
How do I raise an issue that I had at a Shell service station?
How do I raise an issue that I had at a Shell service station?
We’re sorry to hear that you had a bad experience during a recent visit to one of our service stations and we’d like to put that right. Please provide our Customer Service with details:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Service Stations Webform.
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service. Please follow the link below if you would like to take our online customer satisfaction survey.
What is Shell Recharge?
What is Shell Recharge?
Shell Recharge is our electric vehicle (EV) charging network, offering EV drivers electricity from 100% certified renewable sources* with every charge. Shell Recharge is an Electric Vehicle (EV) charging service, which can be found at Shell forecourts, on-street locations, mobility hubs and destinations like Waitrose, Aldi and Roadchef.
*Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity Shell purchases to supply our Shell Recharge sites is matched with the equivalent amount of units from 100% renewable sources in the UK
How can I get help and support when using Shell Recharge?
How can I get help and support when using Shell Recharge?
FAQs: https://shellrecharge.com/en-gb/support
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Shell Recharge Enquiry Form: Click Here
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support
How does oil protect my engine?
How does oil protect my engine?
Should you require any further information you can contact us via Lubeschat where you can also get answers to FAQs.
What is the Shell App and how can it benefit me?
What is the Shell App and how can it benefit me?
The Shell App has four great features to keep you on the move:
- Shell GO+ Rewards progremme:
Shell GO+ Rewards. This refreshed loyalty and rewards programme is our way of showing appreciation to our loyal members.
The new features include:
-
- Members can earn points on fuel, plus at participating Shell service stations members can earn points on selected in store products when scanning their Shell App, card or key fob.
- Members can then visit the ‘Spend your points’ section to exchange their points for rewards and partner e-gift cards to save money, and they can choose a range of rewards, such as savings on fuel and instore products.
- Members will still have access to exclusive member benefits, such as 10% off deli by Shell, car and jet wash and Shell Helix and Advance engine oils. To provide more value to our members we have replaced the 10% off hot drinks member benefit with buy 7 hot drinks and get your next one free.
- CO2 Offset Programme
For Shell GO+ Reward members who have opted-in to the CO₂ offset programme, Shell will buy carbon credits to offset, or compensate, for emissions from any fuel purchased at a UK Shell service station. One credit represents the avoidance or removal of 1 tonne of carbon from the atmosphere and these credits are sold to Shell by carefully chosen nature-based projects – such as forest developments or grassland preservation projects – that capture and store carbon from the atmosphere.
For more information refer to the Terms and Conditions Carbon emissions terms and conditions | Shell UK
- Pay at pump
Letting you pay for fuel on your app from the comfort of your car.
- Station locator
Use the app to find your nearest service station, wherever you are!
How can I find the opening times of Shell Service Stations?
How can I find the opening times of Shell Service Stations?
To find opening times of your nearest Shell Service Station, select Open and Closing Hours in the Station Locator Tool
Follow these steps to find out how:
- Open Station Locator
- Type your location into the search box then click the yellow enter
The nearest Shell Service Stations will appear under search on left:
3. Select the nearest station to you and select Open and Closing Hours by clicking the
Do you offer a subscription trial period?
Do you offer a subscription trial period?
Yes, we do. You can cancel your subscription within 14 days of activation. If you do, you’ll receive a full refund, minus the value of any discounts you’ve already used during that time.
Will my billing change? Do I need to update my payment details?
Will my billing change? Do I need to update my payment details?
Until the migration is complete, there are no changes to existing billing and invoices process for your Home and Workplace Charging solutions. Once the charge points are migrated, your billing for any new and recurring services will switch to 50five.
As we approach the transition, we will get in touch with you to explain how the chargers will be migrated. Until then, there is no change to your charging experience and no action needed from you. The billing process for the Shell Recharge Card and/or Shell App will not change.
Home and Business Charging Questions
Home and Business Charging Questions
- Questions related to Home and Business charging: Home and Business
How do you convert power from AC to DC for an EV?
How do you convert power from AC to DC for an EV?
How does fuelService work?
How does fuelService work?
fuelService is an app that allows drivers with physical limitations to contact Shell service stations to request assistance with refuelling before making a journey.
Simply download the fuelService app from the App Store or GooglePlay store and then follow the below steps:
1. Before making your journey, find your nearest Shell service station via the fuelService app.
2. Once you have chosen the station you would like to visit, select 'Ask For Assistance'. This will automatically contact the station for you and ask them to confirm if they are able to assist you within the next 30 minutes.
3. If the station accepts, make your way to the station. Once you arrive, open the fuelService app and click 'I've Arrived' and then enter your pump number.
4. The Service Champion will then let you know how long it'll be before someone is able to assist.
5. Once you have had assistance refuelling, you can pay via cash or card, or alternatively use Pay at Pump mobile payment (at participating Shell service stations) via the Shell App to pay from within your car.
If you don't have a smartphone don't worry as you can also use fuelService by dialing the interactive voice service or by sending an SMS text message.
How do I become a Shell Dealer or Retailer?
How do I become a Shell Dealer or Retailer?
With over 43,000 outlets across the globe, Shell is one of the world’s leading fuel retailers. Learn about the benefits of becoming a Shell Dealer or as a self-employed retailer by visiting Retail Business Opportunities and selecting one of the pages under the heading 'Work With Shell'.
How can I contact Shell about my EuroShell card?
How can I contact Shell about my EuroShell card?
Get in touch with us by calling 0800 731 31 31 or emailing generalcardrequests-uk@shell.com
Who do I speak to regarding an issue with the facilities at one of your stations?
Who do I speak to regarding an issue with the facilities at one of your stations?
We are sorry to hear that you may not have had a great experience at one of our stations. Please provide us with further details via our Shell Service Stations Webform.
Where can I find my nearest Shell Recharge location?
Where can I find my nearest Shell Recharge location?
You can find all Shell Recharge public charging stations, including those from our roaming partners, in the Shell App under ‘Locations.’ The app will show the nearest available chargers based on your current location.
Where can I download the Shell App?
Where can I download the Shell App?
Apple iTunes or Google Play stores on mobile devices
Follow the four steps to download and install the Shell App:
- Open the Apple iTunes store for iOS devices or Google Play store for Android devices
- Search for Shell - in iTunes for iOS and Google Play for Android
- Install to add the app to your device
- Find the Shell app on your device then open to register your details and get started.
What is engine oil made from?
What is engine oil made from?
Engine oils are made up of three types of ingredients:
- base oils
- viscosity modifiers
- performance additives
They are carefully selected and skilfully blended to provide maximum engine protection.
Do you have attendants that could help me fill up my vehicle with fuel?
Do you have attendants that could help me fill up my vehicle with fuel?
We do not have a forecourt attended service, however should you have any limitations and require assistance to refuel your vehicle you can use FuelService.
FuelService is an app that allows drivers with physical limitations to contact Shell service stations to request assistance with refuelling before making a journey. Once help is confirmed, you can use the app to notify the station when you arrive.
We make customers aware of our mobile payments offer Pay at Pump via the Shell app, but you can also pay via card or cash.
How many Shell Service Stations are there in the UK?
How many Shell Service Stations are there in the UK?
There are over 1000 Service Stations in the UK.
How do I activate a Shell Recharge subscription?
How do I activate a Shell Recharge subscription?
You can activate your Shell Recharge Subscription directly in the Shell App by navigating to 'More' at the bottom right of your screen and tapping the “Subscribe Now” button.
Before subscribing, make sure:
- You have an active charge card.
- Your charge card is linked to a valid payment method.
To start your subscription — even during a free or discounted trial — you will also need to provide a valid payment method.
The subscription runs on a monthly cycle, starting from the date of successful payment. It’s valid at Shell Recharge forecourts and destination locations, including Waitrose, Aldi, and Roadchef. Shell Recharge On-Street is excluded.
Will I still be able use my Shell App or card with my home charger?
Will I still be able use my Shell App or card with my home charger?
Until the migration is complete, there are no changes to the existing products and services you enjoy today.
Once the charge points are migrated, you will switch to using tools and applications to manage your charge point as provided by 50five. You can continue to use your Shell Card with the home charger after the migration.
As we approach the transition, we will get in touch with you to explain how the chargers will be migrated. We will work together with 50five to provide clear guidance regarding the changes in your experience and how to navigate any new tools, applications and functionality available.
Should I use an AC or DC charger?
Should I use an AC or DC charger?
Ultimately, what’s better depends completely on the use case. If you’re in need of a quick recharge to continue your long-distance journey then you’ll usually choose DC charging (if your car supports it). For any other use case, AC charging will be the way to charge your car.
A general tip: match the charging capacity of your car with that of the charge point.
What speed are Shell Recharge chargers?
What speed are Shell Recharge chargers?
Shell Recharge offers a variety of charging speeds up to 400kW. The exact speed available depends on the location and your vehicle’s capabilities. You can view the charging speed at each location in the Shell App under ‘Locations.’
Which Shell service stations have fuelService?
Which Shell service stations have fuelService?
You are able to see which of our service stations offer fuelService by visiting our Station Locator and filtering by ‘fuelService’.
Alternatively, if you open the fuelService app, you can use the ‘find petrol stations’ function to find the nearest Shell service station to you that offers the service.
Is my phone compatible for the Shell app?
Is my phone compatible for the Shell app?
In order to download the Shell App you will need to have the following software on your phone:
An Apple device requires iOS 11.1 or later
An Android device requires software 6.0 or above
If you are unable to install the latest software on your phone you can still participate in our Shell Go+ rewards programme by creating an account or logging into your Shell Go+ account online at https://www.goplus.shell.com
Who do I contact about other business proposals?
Who do I contact about other business proposals?
Thank you for your enthusiasm in sending a business proposal. To further your proposal we advise you to please write to the following address:
FAO Category Manager
Shell UK Retail
Shell Centre
London
SE1 7NA
United Kingdom
If proposal is accepted, you will hear within 5-7 working days from the Category Manager who can be contacted via post only.
How does Pay at Pump work at a Shell Station?
How does Pay at Pump work at a Shell Station?
To use Pay at Pump at a Shell Station follow these steps:
- Park at the pump and switch off the engine
- Launch the Shell App from your mobile, tap Pay at Pump
- Enter your pin code or use touch ID
- Tap the yellow bar to start – the app will locate your Shell Station
- Once your location is confirmed, enter your pump number – the app will be ‘Authorising your account’
- Exit your vehicle and Start fuelling your tank – (put your mobile somewhere safe while fuelling)
- From the comfort of your vehicle, check your mobile – the transaction will be on screen
- A receipt will be sent to your email address.
Now you’ve filled up, you’re ready to go.
Where can I get a replacement EuroShell card?
Where can I get a replacement EuroShell card?
Whether lost, misplaced or stolen, we're here for you. Get in touch with us on 0800 731 31 31 to request a replacement card.
How do I complain about an accident I had at one of your stations?
How do I complain about an accident I had at one of your stations?
It's our biggest priority to create the safest environment possible at all our stations. If you have experienced an accident at one of our sites, let us know.
How do I dispose of empty Calor cylinders?
How do I dispose of empty Calor cylinders?
Please contact Calor Gas LTD at 0800 662 663 or visit their website www.calor.co.uk for assistance on how to replace/dispose of your empty Calor cylinders.
How often should I change oil and is it important to do this?
How often should I change oil and is it important to do this?
- Changing your oil regularly helps provide the best protection for your engine.
- Ask your vehicle manufacturer or check your owner’s handbook to see how often you should change your oil and filter as it can sometimes vary.
- Should you require any further information you can contact us via Lubeschat where you can also get answers to FAQs.
How do the reformulated New Shell V-Power fuels help engine cleanliness?
How do the reformulated New Shell V-Power fuels help engine cleanliness?
Where can I find the nearest Shell Service Station and the services it offers?
Where can I find the nearest Shell Service Station and the services it offers?
Shell Service Stations offer a variety of different services and amenities including:
- Fill Up & Go
- Deli2Go
- Costa Coffee
- Attended service
- Car wash facilities
- Fuelcard
- Cash machine
- Toilet facilities
To find out which services are offered at your local Shell Service Station use our Station Locator:
-
Enter your location into our Station Locator to find your nearest Shell Service Station
(e.g. postcode, street address, area, landmark)
-
Choose the most convenient Shell Service Station to you
- Select Services & Amenities and click the sign to see the services offered
Screenshot below shows list under Services & Amenities
What is the price of a Shell Recharge subscription?
What is the price of a Shell Recharge subscription?
The Shell Recharge subscription costs £9.99 per month. As a subscriber, you’ll receive 30% off the standard Shell App charging rate, up to 1,000 kWh per month—helping you save more as you charge.
How can I delete my account from the Shell App?
How can I delete my account from the Shell App?
To delete your account, open the Shell App, go to the ‘More’ tab, and select ‘View and Edit Profile’. From there, tap ‘Delete Account’ and follow the prompts.
Please note: Once your account is deleted, it cannot be reactivated. You’ll need to register again as a new user if you wish to return.
When should I expect to hear from 50five?
When should I expect to hear from 50five?
For now, we will continue to be your point of contact for any questions or issues regarding your home and workplace chargers.
As we approach the transition, we will get in touch with you to explain how the chargers will be migrated. During this time, we will work together with 50five and yourself to ensure business continuity and minimise disruptions to the services we provide.
How long does it take to charge an EV with a 22kWh charger ?
How long does it take to charge an EV with a 22kWh charger ?
The time it takes to charge an EV on a 22kW charger depends on several factors, including the capacity of the EV's battery and the type of charger. However, as a general rule of thumb, it takes about 4 to 6 hours to fully charge an EV on a 22kW charger.
How many Shell Recharge locations are available?
How many Shell Recharge locations are available?
There are currently over 380 Shell Recharge charge points across the UK at our forecourts and destination partner locations. We are aiming to operate a network of 200,000 charge points by 2030 including our Shell Recharge On-Street charger network. Please see the Shell App for an up to date list of stations.
How can I pay when using fuelService?
How can I pay when using fuelService?
When using fuelService, you can pay via card or cash, or through Pay at Pump mobile payment at participating Shell Stations.
The fuelService app and Shell App work together to let fuelService customers Pay at Pump from inside their car. All you have to do is download the Shell App and set up an account with Shell Go+, then select pay at pump from within the fuelService app and you will be taken to the Shell app to pay.
What payment methods can I use when paying for fuel on my phone via Pay at Pump?
What payment methods can I use when paying for fuel on my phone via Pay at Pump?
You can use PayPal, Apple Pay, Google Pay, Visa Checkout and you can add Visa and Mastercard debit/credit cards directly to the app. To do this, go to the profile section on the app and select payment methods.
How do I get sponsorship from Shell?
How do I get sponsorship from Shell?
Shell has had a business in the UK for over 100 years and has a long history of supporting community projects near to our facilities throughout the UK.
At present, we provide community grants to groups which operate near our sites in Aberdeen, Bacton, Mossmorran and St Fergus.
These are provided both for ongoing community projects and for sponsorship of community events. Please visit grantstream.com to start an application.
How do I give feedback for the great service I had at a Shell service station?
How do I give feedback for the great service I had at a Shell service station?
It’s always nice to get good feedback! So if you had a great visit or someone went out of their way for you, we’d love to know about it. Contact us on X or Facebook or you can contact us via our webform – whichever is easiest for you.
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service. Please follow the link below if you would like to take our online customer satisfaction survey.
Where can I purchase Calor gas cylinders?
Where can I purchase Calor gas cylinders?
The availability of Calor gas cylinders at our stations changes on a regular basis. Please contact Calor Gas LTD at 0800 662 663 or visit their website www.calor.co.uk and they will assist you.
Do I need to take off my helmet when I fill up my motorbike?
Do I need to take off my helmet when I fill up my motorbike?
Station staff need to be able to identify that customers who are filling up and making payments at Shell service stations are over the age of 16. Therefore we may ask motorcyclists to lift their visor or remove their helmet so that our station staff can verify their age. In some areas of the country, local police have made a request for motorcyclists to remove their helmets whilst refuelling and making payments. In these areas we are supporting local police with this request and will ask that all motorcyclists remove helmets.
How can I find my nearest Shell Service station?
How can I find my nearest Shell Service station?
We have over 1000 Shell Service Stations in the UK.
To find your nearest station you can use the Shell website and Shell App.
They both feature a Station locator where you can search and find your nearest Shell Service Station.
Using the Shell App, follow these 5 steps:
- on the home screen tap ‘station locator’
- using searchtype the location or zoom into your chosen area on the map
- then tap ‘show stations in this area’ which will appear with Shell location fuel pins.
If no stations are available in the search area it might be there are no Shell service stations in the area or try searching again in the search bar.
4. Tap ‘filters’ to select services required at the station.
5. Select services including toilets, cash machines and shop to Fuel filters such as Unleaded,
Shell V-Power, Shell Unleaded
How should I dispose of used oil?
How should I dispose of used oil?
It’s never a good idea to pour oil down the drain, so instead:
- You can also take your used oil to an official oil-disposal or recycling bank
- Some places that may provide this service include the store where the fresh oil was purchased, a car repair shop or a municipal recycling centre.
- Should you require any further information you can contact us via Lubeschat where you can also get answers to FAQs.
How does the reformulated Shell V-Power gasoline and diesel enhance my engine's fuel economy?
How does the reformulated Shell V-Power gasoline and diesel enhance my engine's fuel economy?
How can I change my payment method for Shell Recharge Subscription?
How can I change my payment method for Shell Recharge Subscription?
To update your payment method in the Shell App:
1. Go to the “More” menu
2. Tap “Shell Recharge Cards”
3. Select your card
4. Choose “Payment method”
5. Tap “Add payment method” and follow the prompts
What happens if I have an issue with my chargers? Who should I contact?
What happens if I have an issue with my chargers? Who should I contact?
For now, we will continue to be your point of contact for any questions or issues regarding your home and workplace chargers. Please continue to use existing support channels through SRS for this purpose.
As we approach the transition, we will get in touch with you to explain how the chargers will be migrated. We will work together with 50five to provide clear guidance on the support journey following the migration.
Which Shell petrol stations have Pay at Pump?
Which Shell petrol stations have Pay at Pump?
The Pay at Pump service is available at most Shell stations.
To find out which stations, in the Shell app click on 'Stations', click on Filters and select ‘Pay at Pump’, or visit the Station Locator on our website.
Voice of the Customer
Voice of the Customer
Feedback
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service possible. Please follow the link below to our online customer satisfaction survey. You will be asked to provide the site id which can be found on your receipt. The survey will take approximately 5 minutes to complete.
If you would prefer to speak to someone regarding your recent visit to a Shell Service Station, please contact us via one of the methods below.
I need a copy of a Technical / Safety data sheet for a Shell lubricant / fuel. How do I get one?
I need a copy of a Technical / Safety data sheet for a Shell lubricant / fuel. How do I get one?
The Shell Product Catalogue is a new initiative from Shell designed to help you find and download key information on our products quickly, easily and efficiently.
Search for products by brand name or application in your preferred country and download Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) where available.
Searches can also be limited to a specific Line of Business (LOB), if required.
What car wash facilities do you provide at Shell service stations?
What car wash facilities do you provide at Shell service stations?
When you're in need of a spruce up, you can use our Station Locator Tool to find your nearest Shell station with car wash facilities.
For the most up to date information please contact your local station.
The Station Locator tool can be used for variety of searches e.g. facilities at your nearest Shell Service Station.
- Open Shell Station Locator
2. Type a location into the search box click the yellow enter (e.g. London Eye)
A list of the nearest Shell Service Stations will appear:
3. Choose filters below the search box for a more specific search – see cash machine, toilet, car wash.
When selected they turn yellow:
4.
If you are unable to find the information you require on the station locator, please contact the service station directly on the phone number or email address listed on their website. Alternatively, stations with car wash facilities will have clear signage advertising car wash facilities available.
What can I do if the Shell app stops working?
What can I do if the Shell app stops working?
The Shell App is reliable and tested, however sometimes it might not work if there is:
- not enough internet connectivity
- too many other applications running on your device.
As a quick-fix, we recommend checking you have updated the app with the latest version.
If that does not fix the issue try uninstalling and re-installing the app.
Here’s how to uninstall the Shell App:
For IOS:
- Locate the Shell App from your home screen
- Press and hold the Shell App for a few seconds until all the App’s begin to shake - there is a ‘X’ sign on the top left corner of all Apps
- Click on the ‘X’ sign on the Shell App to delete or uninstall the app
For Android:
- Choose Application manager you will find this under Settings > Applications > Application Manager
- Scroll through applications and select Shell App
- Choose ‘UNINSTALL’
- After you have uninstalled the Shell App, open Android Play Store or the App Store, search for the Shell App then
- Open the Shell App and log in.
To help us improve the Shell app in future, please send us any crash reports when prompted in the app - we appreciate feedback.
How much does Shell Recharge cost?
How much does Shell Recharge cost?
Please visit Shell Recharge Pricing | Shell UK for up-to-date pricing information.
Discount & Subscriptions
- Save 10p per kWh on the contactless price when using the Shell App and Charge Card*.
- Shell Recharge Subscription – £9.99/month**. Access 30% off standard Shell App pricing (up to 1,000 kWh/month) whilst earning 1 loyalty point per kWh charged.
*Available at participating service stations only: Aldi AC charge points and Shell Recharge in Partnership with Osprey are excluded from this offer.
**Available at Shell Recharge forecourts and destination partners: Waitrose, Aldi, Roadchef. Cancel anytime via the Shell App
How do I choose the right engine oil?
How do I choose the right engine oil?
Shell LubeMatch – a simple tool, can make it easier by helping you find the right oil.
Check your vehicle’s handbook for the minimum oil quality specification and viscosity grade; but you may wish to choose a better one. Choosing the right oil depends on
- Car type – a high performance car needs higher performance oil
- Car age –engines are constantly improving with newer ones giving a high performance with better fuel efficiency. Advanced oils have been developed to help keep up with these increased engineering demands.
- Driving environment – None of us are keen on stop-start traffic, and neither is your engine. Using the higher quality oils available will help prevent the onset of engine wear and tear.
Discover the right engine oil for your vehicle using Shell’s LubeMatch tool
1 Open Shell Lube Match to discover the right oil
2 Enter the vehicle make and model or enter the license plate number and click ‘find’
- A recommended Shell Helix oil will appear in the results
- Shell Helix offers a full range of engine oil quality and viscosity grades, designed to meet the special needs of your car
- You can also click on ‘oil change intervals’ to see how often the oil requires changing e.g. 12 months
Should you require any further information you can contact us via generalcardrequests-uk@shell.com where you can also get answers to FAQs
Do you support Subscription auto-renewal?
Do you support Subscription auto-renewal?
Yes, subscription auto-renewal is supported in the Shell App. To enable it, simply go to your subscription settings and switch on the auto-renewal option—this ensures your plan continues seamlessly every month.
I have ordered charge points that have yet to be installed. What will happen with these orders?
I have ordered charge points that have yet to be installed. What will happen with these orders?
We will honour any existing orders for new and replacement charge points in line with agreed terms.
Depending on the delivery date of the order and the timelines for the migration, existing orders might be installed and operated directly by 50five. We will keep you proactively and properly informed of any developments related to the fulfilment of orders.
Something went wrong when using Pay at Pump. What should I do?
Something went wrong when using Pay at Pump. What should I do?
If an error occurs, one of these messages might appear. Here's what they all mean:
Before payment is authorised:
‘No station found’ means the station does not offer Pay at Pump, or Location, WiFi or Mobile Data are disabled. What you can do:
- check Location is enabled, and that you have a Mobile Data or WiFi connection and try again.
- pay in the shop instead
‘Technical Issue’ could mean there was an error with the system that runs Pay at Pump
- check you have the latest version of the app and try again
- delete and redownload the app
- or choose to pay in the shop - you’ll need to get the pump manually authorised by the Customer Assistant before filling up.
After payment is authorised:
‘Time out’ - you are given 90 seconds to start fuelling, which means the pump wasn't started in time:
- you can try again
- or choose to pay in the shop
‘Cancel by Site’ - the Customer Assistant cancelled the transaction:
- they’ll let you know a reason for the cancelled transaction, before manually authorising the pump
- you can then pay for your fuel in the shop when you’re finished
How do you use my (GPS) location data?
How do you use my (GPS) location data?
We only use your location data (GPS) to find your nearest Service Station or if you are using the Pay at Pump function.
What is Octane?
What is Octane?
- Octane is an attribute all unleaded fuels have, measured by a Research Octane Number (or RON).
- Lower-octane fuels can result in a spontaneous ignition of the fuel-air mix called ‘engine knock’.
- Engine knock causes the engine to adjust the timing of the spark plug, in order to prioritise protecting itself from damaging over performance.
- Higher-octane fuels can stand more compression before automatically combusting.
- New Shell V-Power unleaded is a 99RON octane fuel.
- By comparison, regular Shell unleaded is 95RON.
- New Shell V-Power unleaded -the power of high octane.12
Watch the video below which explains what Octane is
12 Shell V-Power unleaded with 99 RON. Compared to Shell's regular Maingrade unleaded fuel. Effective in octane responsive vehicles only. No guarantees provided. See shell.co.uk/vpower for more information
My chargers are still in warranty. Will this impact my warranty?
My chargers are still in warranty. Will this impact my warranty?
No, your warranty will not change. As part of the transfer, 50five will take over existing warranty obligations for the installed base of chargers.
How do CPOs and MSPs work together?
How do CPOs and MSPs work together?
Does manufacturing an electric vehicle generate more greenhouse gas emissions than it saves?
Does manufacturing an electric vehicle generate more greenhouse gas emissions than it saves?
No, that is a myth. Let's take a look at this MIT report: https://energy.mit.edu/wp-content/uploads/2019/11/Insights-into-Future-Mobility.pdf (refer to Figure 4.6, page 67) which illustrates that Battery Emission Vehicles (BEVs) produce lesser emissions per mile compared to a similar sized Internal Combustion Engine (ICE) vehicle, even after including the greenhouse gas emissions associated with EV production.
What is the difference between a ‘rapid’, a ‘fast’ and a ‘high-powered’ charger?
What is the difference between a ‘rapid’, a ‘fast’ and a ‘high-powered’ charger?
Shell Recharge offers rapid chargers which are our 50kW chargers and typically charge most EVs in approximately 30 minutes*. High-powered chargers are 150kW chargers and can deliver power up to three times faster*. Fast chargers are usually either 7kW or 22 kW and so take longer to charge your car. These chargers are usually located in areas where the EV will be parked for a longer time (e.g. car parks).
*Results may vary, no guarantees provided. Charging speed depends on several factors including temperature outside, type of car, size of battery and battery condition. Please check with your OEM for compatibility and further information.
What happens if there’s no mobile phone signal?
What happens if there’s no mobile phone signal?
You may find the Shell app slow to open and Pay at Pump won’t work if there is no mobile signal as it requires a 3G or 4G signal.
However, we have free Wi-Fi at many Shell service stations for you to use if the mobile phone signal is too weak to work. This will allow you to use Pay at Pump, toggle on your rewards and register your visit by scanning your barcode at the till.
You'll need to make sure your GPS or location services are enabled.
You can also save your Shell Go+ card to your Wallet in your mobile device, this will allow you to scan your barcode and record your visit even with no mobile signal.
Is there a fuel spend limit with Pay at Pump?
Is there a fuel spend limit with Pay at Pump?
Choose your maximum spend per transaction from between £15 to £150 . Before you reach the chosen upper limit, the pump will stop automatically.
Are the reformulated Shell V-Power fuels only to be used by high performance and/or new vehicles?
Are the reformulated Shell V-Power fuels only to be used by high performance and/or new vehicles?
Will I really notice the difference if I don’t make frequent oil changes?
Will I really notice the difference if I don’t make frequent oil changes?
- Frequent oil changes help keep engine surfaces clean, so your engine can perform at its best.
- Delaying oil changes may allow deposits to form that can affect power and performance; eventually causing serious engine damage, which might be far more expensive to repair.
I have a Shell Recharge Solutions card that I use for my home chargers and for public charging. What will happen with this?
I have a Shell Recharge Solutions card that I use for my home chargers and for public charging. What will happen with this?
There will be no change to the way you can use the Shell Recharge Card or App, including the billing process for public charging.
You can continue to use your Shell Card with the home charger after the migration to 50five. You will receive further information about the migration of your home charge point. Also, you can continue using the Shell Recharge Card and/or App, across the 700,000 charge points in our own and partner network across Europe, the UK and beyond.
Can I charge my EV when it rains?
Can I charge my EV when it rains?
What happens if the Pay at Pump fuel spend limit isn’t reached?
What happens if the Pay at Pump fuel spend limit isn’t reached?
You’ll only be charged for fuel you dispense, regardless of the limit set.
As soon as you start a fuel transaction, your bank pre-authorises (reserves) your maximum fuelling limit amount to ensure it’s available for you to pay with. If you have mobile banking, you may see this amount pop up. When you finish fuelling, we tell your bank the real amount you spent, they deduct it, and arrange to unreserve the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with.
Please note that even if a transaction is cancelled, the bank still pre-authorises the maximum fuelling limit amount to ensure sufficient funds are available. The bank is then notified of the cancelled transaction and releases the pre-authorised funds within a few days.
Is it safe to use a mobile phone on a forecourt?
Is it safe to use a mobile phone on a forecourt?
No, it is not safe to use outside your vehicle or whilst driving
However, it is perfectly safe to use a mobile phone inside your stationary vehicle once you're parked on the forecourt.
Once you’ve activated the pump, please leave your phone inside the vehicle or place in your pocket or bag.
Can I keep topping up my engine oil?
Can I keep topping up my engine oil?
- If you find the frequent need to top up your oil, you may consider using a Shell Helix high mileage engine oil
- These oils are designed to reduce oil top up and provide extra protection for engines showing signs of wear and tear
- Should you require any further information you can contact us via Lubeschat where you can also get answers to FAQs
If I want to find out more, who can I contact?
If I want to find out more, who can I contact?
If you would like any further information please contact the Shell Customer Service Centre:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Service Stations Webform.
Will there be changes to Shell's public charging or roaming network in Europe?
Will there be changes to Shell's public charging or roaming network in Europe?
There will be no changes to our public charging services. Shell Recharge gives access to 700,000 charge points across Europe. This includes our Mobility sites, retail destinations and our integrated network of roaming partners. Unlock any charge point in the network with one single account and pay one monthly bill. For more information, see our website www.shellrecharge.com
What factors affect charging speeds?
What factors affect charging speeds?
Charging speeds are influenced by several factors. First, the charging rate of your EV will determine the charging speeds, as will the power level of the charge point you’re using. For example, if you’re charging using a 150kW charger, but your EV can take only 100kW, then that (100 kW) will be the maximum power level that can be input to the EV battery. Be sure to check the power of charge point in the Shell App. Another key factor is the energy level of the battery – or state of charge (SOC) – at the start of charging. For example, the charging speed for the same vehicle would usually be faster when SOC is between 20-50%, compared to when SOC is around 90%. Ambient temperature and the temperature of the battery also have a big impact on charging speeds. For instance, very low or high temperatures can have a negative effect on charging speeds, as your battery is out of its comfort zone. Other factors that affect charging speeds include the EV battery capacity, your energy use while charging (for example using the AC or heating while you’re waiting), and the EV on-board charger. Lastly, the EV battery management system can influence charging speeds, as it could limit charging speeds at any point in time to protect the battery.
Why is it showing the full fuelling limit in my Apple Wallet transactions, instead of the amount I filled up?
Why is it showing the full fuelling limit in my Apple Wallet transactions, instead of the amount I filled up?
- don’t worry the card attached to your Apple Wallet has not been charged for the full amount shown, only the amount you used.
- the Apple Wallet shows full pre-authorisation amounts
- you can check this in your bank account or credit card statement or on the receipt you will be emailed.
Why is the choice of engine oil so important?
Why is the choice of engine oil so important?
- Think of oil as the lifeblood of your car.
- If the wrong kind is used, your engine is at risk of extra wear and tear, or even blockages that could lead to engine seizure.
- Using Shell Helix gives you that peace of mind to drive with confidence. You'll get that just-serviced feeling, all for less than the cost of a tank of fuel.
How do I set or change app permissions on my mobile?
How do I set or change app permissions on my mobile?
To ensure your device is set up with the right permissions for the Shell App to successfully operate using Shell Go+, Pay at Pump and Station Locator, follow these steps:
For Android:
- On your mobile device tap Settings
- Scroll down Settings and tap Applications
3. Select Shell App
4. The Shell App will open with a list of app related settings. Tap Permissions
5. Check through the list of permissions – if they are grey they are not switched on.
Make sure you slide Location and Telephone settings to the right. They will turn from grey to blue.
6. You can also set push notifications which appear as screen messages on your device. To change preferences, tap back to Shell App as shown in Step 4 and tap Notifications.
To receive notifications slide ‘Allow Notifications’ on (showing in blue at the top)
For IOS:
To switch on GPS find the Settings cog, which looks like this
1. Scroll down the list of apps and select the Shell App
2. You can then change permission
What is the difference between unleaded and diesel fuel?
What is the difference between unleaded and diesel fuel?
- Petrol and diesel engines ignite their fuel in different ways, so the fuels they use have to be designed differently too. Petrol engines use an electric spark to ignite a compressed mix of petrol and air.
- Diesel engines squeeze fuel and air so tightly that the mixture self-ignites without the need for an electric spark. Diesel engines are more efficient because of their greater compression compared with petrol engines, allowing them to make better use of the heat generated.
- Petrol is made of shorter chain molecules and contains less energy per litre. Diesel is made of components with longer molecular chains and contains more energy per litre.
Watch video below which explains the difference between Petrol and Diesel
My chargepoint is about to be migrated but it's offline
My chargepoint is about to be migrated but it's offline
It is highly likely that your chargepoint has already been migrated. Please check your inbox and spam folder for a welcome mail from 50five (noreply@lastmilesolutions.com). If you have not received it please go to the 50five App and request a password reset with the same email address that you use to access your chargepoint at Shell Recharge.
How do I charge with Shell Recharge (formerly) ubitricity lamppost charge points?
How do I charge with Shell Recharge (formerly) ubitricity lamppost charge points?
- Find a charge point - Find one of more than 10,500 Ubitricity charge points across London using the Shell App.
- Start a charge - Plug your EV into the charger using the standard Type 2 cable. The easiest way to start the charge session is through the Shell App but you can also scan the QR code on the charge point with your mobile device. Then follow the instructions on the intuitive site.
- Easy payment - If using the Shell App, the card payment associated to your account will be debited. Like with any other session, you will be invoiced at the end of the payment cycle. It is also possible to pay with credit card or Apple/Google Pay.
How do I pay for Shell Recharge? Do I have to be a member?
How do I pay for Shell Recharge? Do I have to be a member?
Shell Recharge customers can pay for their EV charging with:
1. Shell App or Shell Recharge Charge Card
Using the Shell App or the Shell Recharge Charge Card will give you a discounted rate, saving 10p per kWh compared to the contactless price.*
2. Contactless Payment
Tapping your credit or debit card to start a charge at Shell Recharge locations - this will charge the price shown on the payment terminal. Customers can also subscribe to Shell Recharge for £9.99/month and enjoy 30% off the Shell App price (up to 1,000 kWh/month), whilst earning 1 point per kWh charged.**
Note: contactless credit and debit card or app transactions at Shell Recharge, a pre-authorisation amount of £55 will be charged by your bank to ensure it’s available for you to pay with. For Shell Recharge on-street customers paying via QR code, a pre-authorisation amount of £40 will be charged. If you have mobile banking, you may see this amount pop up. When you finish charging, we tell your bank the real amount you spent, they deduct it and arrange to unreserve the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with.
*T&Cs apply, visit www.shell.co.uk/shellgoplustc. Offer available at selected Shell service stations and Shell Recharge branded charge points only. Shell Recharge AC charge points at Aldi, Shell Recharge in Partnership with Osprey. New members will receive £2.50 worth of points when joining and opting into marketing communications.
**Available at Shell Recharge forecourts and destination partners: Waitrose, Aldi, Roadchef. Cancel anytime via the Shell App
I can't seem to link my PayPal account to Pay at Pump?
I can't seem to link my PayPal account to Pay at Pump?
For issues connecting your PayPal wallet to your Pay at Pump account, please call on 0800 358 7911.
Why is an engine oil’s ability to cleanse important?
Why is an engine oil’s ability to cleanse important?
- Making sure all your engine components are clean is essential to keeping the engine in tip top condition.
- If anything gets dirty, the oil cannot lubricate and protect the engine properly, which could lead to premature engine damage.
- Shell Helix engine oils are designed to clean and protect engines, helping to improve performance and prevent any issues.
Why do you require so many permissions for the Shell app?
Why do you require so many permissions for the Shell app?
The Shell app needs these permissions to work properly. To make the app as useful as possible, it needs your go-ahead to access your device operating system. Please be aware that we will never:
- communicate with your contacts
- create events in your calendars (or your contacts' calendars)
- and we won't ever store any of your contact data without your explicit permission.
What are lamppost and bollard charging posts?
What are lamppost and bollard charging posts?
Research shows that at or near-home charging is the most desired charging location, however just under a quarter of households in England do not have access to off-street or private parking. With charge point accessibility being one of the largest barriers to EV adoption.
Since 2018, Shell Recharge (formerly Ubitricity) have been solving this problem by installing more than 10,500 charging points into existing infrastructure across London, such as lampposts and bollards. These type of charge points provide am easy, convenient, close-to-home charging option and are perfect for overnight charging.
For more details, visit the ubitricity website.
Why are you using mobile phone payment? I thought you weren’t allowed to use mobiles on a forecourt.
Why are you using mobile phone payment? I thought you weren’t allowed to use mobiles on a forecourt.
It is safe to use a mobile phone while in the shop or from inside your car on a forecourt, but not outside the vehicle. Once payment for Shell Recharge has been completed, customers are asked to put their phones away.
Can anyone use Pay at Pump?
Can anyone use Pay at Pump?
Yes, if you have the Shell app on your mobile phone but for safety reasons, the Shell app isn't suitable for motorcyclists.
You won't be able to use the app with a fuel card or fuel vouchers and please note that Android users will need to have version 6.0 and above and Apple users will need iOS 11 or higher.
Is there a way of allowing Location Services access only when I use the Shell app?
Is there a way of allowing Location Services access only when I use the Shell app?
Yes, this is exactly how the Shell app works.
The Shell app only uses your Location Services when the app is running on your mobile device.
However, without your permission to use Location Services, the app won't work to it's full potential, including use of Pay at Pump and Find Nearest Station as we can not determine your specific location.
To allow access to Location Services on your mobile device go to:
Settings, select 'Location Services' , select the Shell app, click on While Using the App.
How can I get the maximum range from my EV?
How can I get the maximum range from my EV?
Several things can help to maximise range in an EV, like keeping an eye on your speed. Driving at high speeds of over 65 mph will draw your battery much more quickly than lower speeds, as your EV will need more energy to overcome the air resistance.
Using regenerative braking is another way to maximise range. Regenerative braking acts as a brake on your car as soon as you lift off the accelerator, without needing to touch the brake pedal. The kinetic energy stored in a moving car gets converted back to chemical energy stored in the battery, so regenerative braking allows the EV to reuse the energy generated by slowing down.
Maintaining the recommended tyre pressure reduces rolling resistance and helps your EV to maximize its range. And defensive driving, which just means accelerating and decelerating gently to avoid any aggressive change in speed, can do the same.
You could also consider lightening your load, as too much baggage can reduce the EV range. Check the trunk or cargo area to make sure you’re not carrying around unnecessary baggage. Turn your air-conditioning or heating off when you don’t need it, or use it sparingly, and always plan each route to find the most direct option.
The Shell App will help you locate the most suitable place to charge on the go.
Does Pay at Pump work with all types of fuel?
Does Pay at Pump work with all types of fuel?
Yes, you can Pay at Pump with any type of fuel from a participating Shell Service Station.
Will I be charged for using the Shell App?
Will I be charged for using the Shell App?
The Shell App is completely free and there are no costs for using the service.
The app requires an internet connection, so please check that your network provider won't charge you for the mobile data used, or use our free Wi-Fi available at many of our Shell Service stations.
How many Shell Recharge locations are available?
How many Shell Recharge locations are available?
Shell offers access to over 70,000 public charge points worldwide, including at Shell forecourts, on-street locations, mobility hubs, and destinations like supermarkets. Shell aims to grow this network significantly, with a target of over 200,000 public EV charge points globally by 2030.
Why do I need GPS on?
Why do I need GPS on?
- to use station locator so that we can show where your nearest Shell station is.
- to use Pay at Pump so that we know when you are at a Shell station for you to enter the pump number and use the service.
GPS means ‘Global Positioning System’ and it locates your exact position to precisely find a Shell station closest to you.
Without GPS - the location icon on your device, finding your nearest station or planning your route won't be as accurate.
For Android:
- To switch on GPS find the Settings cog, which looks like this , then scroll along the dash where it shows wi-fi, location, sound etc
- Scroll down Settings and tap Applications
- Select Shell App
4. The Shell App will open with a list of app related settings. Tap Permissions
5. Check through the list of permissions – if they are grey they are not switched on.
Make sure you slide Location settings to the right. They will turn from grey to blue.
Tap the Location icon to turn on
Tip: on Android: if the location icon is greyed out GPS will be off – if it’s shown in blue it’s on.
For IOS: To switch on GPS find the Settings cog, which looks like this
1.Scroll down the list of apps and select the Shell App
2.Select Location
3. Click ‘While Using the App’ to allow location access
What are roaming partners and what is the connection to the Shell Recharge network?
What are roaming partners and what is the connection to the Shell Recharge network?
Why is my EV not charging at the speed advertised on your charge points?
Why is my EV not charging at the speed advertised on your charge points?
Why has my key fob, my Shell Go+ card and my digital Shell Go+ barcode all got different numbers on them?
Why has my key fob, my Shell Go+ card and my digital Shell Go+ barcode all got different numbers on them?
Please don't worry about this, it is so that we know by which means you are transacting within the reward programme. Your 3 devices are all connected to your individual Shell Go+ account.
What is the time required to fully charge the car's battery, and what type of charging options are available?
What is the time required to fully charge the car's battery, and what type of charging options are available?
What's the difference between charging with Shell and other charge points in the network?
What's the difference between charging with Shell and other charge points in the network?
Where does the electricity come from?
Where does the electricity come from?
Shell Recharge locations are supplied with electricity from 100% certified renewable sources*
*Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity Shell purchases to supply our Shell Recharge sites is matched with the equivalent amount of units from 100% renewable sources in the UK.
Why won't the charge point recognise my charge card?
Why won't the charge point recognise my charge card?
There are a few possible reasons:
- Your card may not be activated. If not, please do so via your Shell Recharge | Home or the Shell App. Open the app or desktop version, navigate to the main menu and click on "Shell Recharge Cards". Here you can check the status of your card. If there is a tick next to the card number and it says public charging then your card is good to go. Otherwise, please see How do I order and activate my charge card? – Shell Support on how to activate a card.
- The charge point’s RFID reader may not recognise your charge card if it’s tapped too quickly. Try moving the card slowly across the reader and adjusting the distance slightly. To avoid “card clash,” remove your charge card from your wallet before starting or ending a session. The card uses an RFID chip, similar to contactless bank cards.
If you have tried all of the above and it still isn’t working please contact the charge point operator.
Won’t electric vehicle charging put too much pressure on the grid?
Won’t electric vehicle charging put too much pressure on the grid?
The power demand of an electric car means it is not like plugging in an iron or putting on the kettle – it is more like plugging in an extra house. That is why Shell is also supporting the transition to electric vehicles by working on a system to help the grid handle the predicted increase in electric vehicles.
My card has been stolen, lost or is now broken. How can I block my card?
My card has been stolen, lost or is now broken. How can I block my card?
You can block your charge card by clicking on ‘Shell Recharge Cards’ in the main menu of the Shell App. Then, select the card you wish to block and swipe left. If you think your charge card is broken, please double check that it has been activated for public charging and that your bank account details are connected.
Isn’t having electricity on a petrol forecourt dangerous? If it’s raining, am I in danger of being electrocuted?
Isn’t having electricity on a petrol forecourt dangerous? If it’s raining, am I in danger of being electrocuted?
EV charging is completely safe, including in the rain. Electricity only flows between the charger and the car once the cables are locked in place.
Which charge point operators can I charge when using my charge card and Shell App?
Which charge point operators can I charge when using my charge card and Shell App?
Who can I contact when a public charge point isn’t working?
Who can I contact when a public charge point isn’t working?
When a public charge point doesn’t work, you can call the operator of that charge point. The contact information can be found on the charge point, you can also find the name of charge point operator in the Shell App.
You can also simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support
My Go+ account is showing a free item but you don't have any left. Can I have something else instead?
My Go+ account is showing a free item but you don't have any left. Can I have something else instead?
Unfortunately, only the products listed for rewards can be redeemed. You will be able to use your reward for up to 30 days.
How fast is it to charge at public EV stations?
How fast is it to charge at public EV stations?
Fast Chargers (7kW or 22kW)
These chargers typically take around 3–4 hours to fully charge a vehicle, depending on the size of the car’s battery. You’ll often find them in car parks and supermarkets.
Rapid Chargers (50kW)
Rapid chargers can charge most vehicles from 20% to 80% in around 60 minutes, under ideal conditions.*
Ultra-Rapid Chargers (150kW–400kW)
These chargers can typically charge most vehicles from 20% to 80% in approximately 30 minutes, under ideal conditions.**
Vehicles that can take full advantage of 150kW+ charging speeds usually have larger batteries, which require faster charging to achieve similar charge times.
*Charging speeds may vary depending on battery state, ambient temperature, energy losses, and other power usage (e.g. air conditioning). Not all vehicles are capable of reaching 50kW.
**Same conditions apply. Not all vehicles are capable of reaching 150kW or higher.
Is it possible to charge my electric car up to 100% with an ultra-rapid charger?
Is it possible to charge my electric car up to 100% with an ultra-rapid charger?
I scanned my Shell Go+ barcode, completed making a payment but forgot to activate an offer. Is there still a way to redeem it?
I scanned my Shell Go+ barcode, completed making a payment but forgot to activate an offer. Is there still a way to redeem it?
The offer must be activated prior to presenting the barcode. However, the offer can still be used in next purchase.
Can I redeem Shell GO+ Rewards if I choose to use a commercial fleet card to pay for a transaction?
Can I redeem Shell GO+ Rewards if I choose to use a commercial fleet card to pay for a transaction?
You can earn points if you choose to pay with a Shell Euroshell fleet card but can only redeem rewards when you pay for a transaction with a personal method of payment.
How long will it take to charge my electric vehicle with Shell Recharge?
How long will it take to charge my electric vehicle with Shell Recharge?
How can you say it will take 30 minutes? Aren’t all cars different?
How can you say it will take 30 minutes? Aren’t all cars different?
Yes, we understand that all cars are different, and it is the car which manages the speed of the charge. However, we quote 30 minutes as a guide for our customers, as our 350kW charge posts typically enable most cars to charge 20-80% in approximately 30 mins.
Do I have to charge for the full time, can I just top up for five minutes?
Do I have to charge for the full time, can I just top up for five minutes?
We ask customers to be considerate of others and allow them to charge for the amount of time they require up to a maximum of 60 minutes. Customer exceeding this may receive a penalty charge notice from Euro Car Parks.
Do I have to stay with my car/on the forecourt whilst it’s charging? Can I pop off and do my shopping?
Do I have to stay with my car/on the forecourt whilst it’s charging? Can I pop off and do my shopping?
You can leave your car charging at the Shell Recharge post and monitor progress through the Shell App. However, you should only leave your car in the Shell Recharge space for the time needed to charge your car. We ask our customers to be considerate of others and to not exceed 60 minutes charging time.
Will there be a penalty for drivers who leave their cars to charge for longer than 60 minutes?
Will there be a penalty for drivers who leave their cars to charge for longer than 60 minutes?
We have a parking ticket system to discourage cars from overstaying. We do request that customers only leave their car in the Shell Recharge space for the time needed to charge their car and continually review our enforcement policies.
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Shell Recharge
Shell Recharge
Simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support